Novotel Hong Kong Citygate

Customer review rating (ALL Rating) 4.4/5 851 reviews

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Novotel Hong Kong Citygate - Image 1
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Novotel Hong Kong Citygate - Image 4
51 Man Tung Road, Tung Chung, 0 HONG KONG, Hong Kong SAR, China

Description

Hotel extras

  • Easy access to Hong Kong Disneyland, NP360 Cable Car and AsiaWorld-Expo

  • Large outdoor swimming pool and 24-Hour Fitness Centre

  • Directly connected to the Citygate Outlet Mall and Tung Chung MTR Station

  • Free airport shuttle from 6 am to 11.40 pm, every 20 minutes. T1, Car Park area 1 - Bays 11-14

  • Meeting facilities with natural daylight

Our accommodation(s)

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Hotel location

Novotel Hong Kong Citygate

51 Man Tung Road, Tung Chung
0 HONG KONG
Hong Kong SAR, China

GPS:22.291456, 113.943207

Telephone
Fax +852 3602 8899

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  851 reviews

TripAdvisor Rating  4.5/5  5,282 reviews

Great location, Breakfast spread was good, child friendly.

Customer review rating 3.5/5

Raphael C. Families - Confirmed reviews ALL

We returned to Novotel Citygate after 14 years and this time we were double in number (2 children). Let me start with what needs work. 1. Smart TV's so that we can choose what to watch. The TV sets are dated and did not work during our stay. 2. Temperature controlled swimming pool. We used the pool facility for only 30 minutes because the water was too cold. 3. Room fixtures - the sliding door of the bathroom was broken therefore could not be latched from the inside. The plus factors. 1. Attentive and very responsive front desk staff. They took care of every request and were even very proactive. 2. The food served at breakfast was a very good spread. 3. The airport pick-up and drop-off facility was a plus. Overall a great stay for a family of 4. We will definitely return to your hotel, but it would be great if you fixed the TV and pool issue.

Dear Raphael C., Thank you for taking the time to tell us about your experience at the Novotel Hong Kong Citygate. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Johnny Ng Director of Front Office

Customer review rating 4.5/5

Wei W. Families - Confirmed reviews ALL

Stayed using complimentary night. Check in was quick and hassle free, staffs were welcoming. Shuttle to airport very well coordinated and on time, driver has pleasant attitude and helpful Hotel room upgrade was wonderful and kids love the space. Food at restaurant was a bit delayed but tastes good. Would love to be here again

Dear Wei W., We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office

Hotel was clean

Customer review rating 4.5/5

Dw Families - Confirmed reviews ALL

Staff was friendly and the hotel was clean Nice place to stay

Dear DW, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office

A very good stay, nice experience, nice staff

Customer review rating 5.0/5

Albert L. Business - Confirmed reviews ALL

I had a day stay during my business trip to HongKong. I love the nice hospitality offered by the hotel. The staff was very helpful. The hotel had a shuttle to the Hong Kong International Airport, and also the shuttle to the Global Source Fair in Asia-World Expo. The hotel is walking distance, 10 minutes away from the MTR Station as well. I love it and for sure will come back to Novotel Citygate if given the opportunities. Thank you.

Dear Albert L, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office

10 out of 10

Customer review rating 5.0/5

Walter Couples - Confirmed reviews ALL

This is the second time I stay with this hotel. Customer service is great, and the manager and staff were so attentive to our needs and provided all the services and extra facilities that we needed for a long stay. It has been an enjoyable experience, and the hotel will be our first choice when we come again.

Dear Walter, We very much appreciate your comments regarding your stay at the Novotel Hong Kong Citygate. We hope your next visit will be as pleasant as the previous one. Sincerely, Johnny Ng Director of Front Office

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Other web-users rate our hotel

  • 2,107 reviews 9.6/10 Location
  • 1,604 reviews 6.8/10 Room
  • 1,664 reviews 8.7/10 Service
  • 26 reviews 8.6/10 WiFi
  • 579 reviews 5.6/10 Vibe
  • 552 reviews 7.6/10 Cleanliness
  • 504 reviews 8.6/10 Food
  • 339 reviews 7.7/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.