Hotel - Mercure Paris Gare de l'Est Magenta Hotel
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Mercure Hotel

Mercure Paris Gare de l'Est Magenta Hotel

1-3 Cour de la Ferme St Lazare  Angle 79/81 boulevard Magenta 
75010  PARIS
FRANCE

497 reviews
TripAdvisor Rating Based on 497 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking  (Nearby)
  • Pet allowed 15  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Public indoor parking  (Nearby)
  • Pet allowed 15  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Hairdressing salon  (Nearby)

Catering

  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 17:00 - 01:30
    • Opening hours : Week-end 17:00 - 01:30

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from our range of modern, fully renovated rooms with a double bed or twin beds. We can also provide you an extra bed or a crib, subject to availability.

  • 45 rooms
  • 30 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Our customer reviews for Mercure Paris Gare de l'Est Magenta Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 497 reviews

MichaelJMcCallion 2015/11/23
« Staff did not have a clue. »

Not what I expected from a Mercure. No restaurant a tiny little bar and staff that did not even know how to pour a drink, or find a bottle opener. I will not stay here again. Should not be classed as a Mercure.

Mickaël V, Directeur général at Mercure Paris Gare de L'Est Magenta, responded to this review

Dear Guest, Thank you to share your feeling about your stay in our hotel Mercure Gare de l'Est Magenta. I am very sorry about the inconvenience about our bar. I will inform the team about the rules of the service. We hope to see you a next time, may be after the renovation of the hotel. Best regards Mickael, Directeur

EastWest121 2015/07/23
« Perfect! »

A stone throw away from Gare du Nord and within walking distance to many Paris attraction. What not to like about this hotel. And... the staff were super friendly and helpful. I was happy during my stay. This was my 2nd time there, and I will stay there again and again and again... Perfect!

Mickaël V, Directeur général at Mercure Paris Gare de L'Est Magenta, responded to this review

Dear Guest, My team and I want to tell you THANK YOU for your post following your stay in our hotel Mercure Paris Gare de l'Est Magenta. We are very happy thaht you enjoy your stay. Come back to see us when you want. Thank you again. Best regards Mickael, Directeur

Debbie B 2015/07/21
« No air conditioning, no apology »

We had two 3 night stays at the Mercure Pais Gare de L'Est Magenta in June and July 2015. When we first arrived in June it was very warm and humid in Paris. We were told as we checked in that the air conditioning was not working. The room was exceptionally small and barely able to hold our two large and two small suitcases. We were forced to leave the window open at night. It opened onto a vey noisy park where men lingered and argued all night. When we returned to Paris after a month travelling through Europe we were told the air conditioning was still NOT working although we were given a much larger room. We also had our shower tied up with a piece of string to hold it up and when we reported this it was not fixed in the time we stayed. Again we had to leave our windows open to try and cool the room down. The front desk staff seemed barely concened and offered no explanation for the lack of air conditioning. The hallways in the hotel are so dark (lit by blue lighting) that you can easily miss the elevator button and even the number on your room. I would not feel safe in these hallways at night on my own.

Mickaël V, Directeur général at Mercure Paris Gare de L'Est Magenta, responded to this review

Dear Guest, Thank you for your post following your stay in our hotel. We have a big problem concerning the air conditionning and be assured we tried to fix that every day with our maintenance company. I am very surprised about your remark for the staff because everybody knows this problem and tries to do the best for our guests : we offer for example some bottle of water. If you want, I invite you to contact me by email (h6223-gm@accor.com) for have more details. I share your post with my staff because it is good for me and this allows us to increase. I am very sorry about your bad experience and be assured thaht we are doing everuthing we can to fix it. With my best regards Mickael, Directeur

tripper343 2015/05/29
« Hotel in Paris »

Check-in and Check-out were swiftly accomplished by efficient and courteous staff. The hotel room was clean and comfortable. The hotel is located near to a busy road junction but there was little noise from this with the room window closed.

Mickaël V, Directeur général at Mercure Paris Gare de L'Est Magenta, responded to this review

Dear Guest, My team and I tell you thank you very much for your post following your stay in our hotel Mercure Paris Gare de l'Est Magenta. We hope to see you very soon. Best regards Mickael, General Manager

arshad101 2015/04/13
« Excellent location but tiny rooms »

Tiny rooms with very poor lighting. Bathroom was clean and big in comparison to the room. Hallway lighting very very poor - who puts dark blue LEDs in the hallways?!?! Made the place look very seedy! Having said that, the location is excellent and the staff is friendly and helpful.

Mickaël V, Directeur général at Mercure Paris Gare de L'Est Magenta, responded to this review

Bonjour Cher voyageur, Thank you veru much for your post concerning your stay in our hotel Mercure Paris Gare de l'Est Magenta. You have to know our hotel will be completly revonate at the end of this year. So we hope to see you very soon. Best regards Mickael - Director

paoleb 2015/02/08
« Good basic hotel »

Fresh, clean room, no smell, no street noise, good temperature, well working shower, very good breakfast, nice personnel. However, I could hear my neighbours quite well and also the blanket was rather thin. Nevertheless, the price-quality rate was excellent and I would definitely recommend to stay here.

Mickaël V, Directeur général at Mercure Paris Gare de L'Est Magenta, responded to this review

Dear Guest, Thank you so much for your message. We hope to welcome you soon to the hotel Mercure Paris gare de l'Est Magenta. Thank you again. Mickael General Manager

wildarms 2014/12/30
« Average hotel... »

This Mercure does not have the usual Mercure feel. Overall satisfied but given a choice the Mercure over at Gare Du Nord station is much better located and looks better. Mercure Paris Gare de L'Est Magenta is rather diffcult to find as it off a side road which could be easily miss and let you continue searchng down the road. The corridor lighting is terrible, its led blue in colour very dim give people the creepy feeling, carpet in the room are old and dirty and the bathroom had a moldy stench... Breakfast are not the cool but still edible no major issue... overall i am satisfied but you would be better off staying at the Nord Mercure...

Mickaël V, Directeur général at Mercure Paris Gare de L'Est Magenta, responded to this review

Dear Traveler, I am sincerely sorry that the service was not up to your expectations. Our hotel will be undergoing renovations during 2015 and it will be our pleasure to welcome you in a different atmosphere. Please feel free to log on our website Hotel Mercure Paris Gare de l'Est to follow us and see our various promotions. With apologies for the bad experience. Best Regards Mickael V. General Manager

Gordana P 2014/10/09
« good for short stay »

The hotel is well located near La Gare de 'Est. The hotel is ok. Rooms are small and could be cleaner - tons of dust under and on the radiators and dirty window sillls. But the bathroom is quite spacious, the bed is clean and comfortable, wifi is great and the stuff is extremely helpful. That said -I would come back and hope for a more meticulous cleaning.

Mickaël V, Directeur général at Mercure Paris Gare de L'Est Magenta, responded to this review

Dear Guest, You have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the cleaning service did not meet your expectations. Be sure that your comments have been passed to our cleaning staff and the necessary corrective measures have already been taken. We are very grateful for your remarks about our staff, thank you! Looking forward to welcome you in our hotel. Yours sincerely, Viktoria P/o Mickaël VEVRES, General manager

JPKirksey 2014/07/27
« Satisfied »

Good, clean although cramped facility. Extremely helpful staff - Bruno was very patient with our newness to Paris. Hotel is somewhat difficult to locate from the Nord train station - supposedly "4 minutes" but we took a short tour of the area before we found it. It is very close & handy to the Gare de L'Est train station which was helpful in getting around Paris. General area is less clean than other parts of Paris.

Mercuremagenta75010, Directeur général at Mercure Paris Gare de L'Est Magenta, responded to this review

Dear guest, Bruno, my team and I are very grateful for your remarks! Thank you for having taken the time to give us your views on your stay in the hotel Mercure Paris gare de l'Est Magenta. Looking forward to welcoming you shortly in our hotel. Yours sincerely, Julie Rollot, General Manager

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