Hotel address93 Jianguo Road
Tower C Wanda Plaza
How to reach the hotelGPS :N 39° 54' 32.70'' E 116° 28' 12.86''
Contact the hotel
- Tel. (+86)10/85996666
- Fax. (+86)10/85996686
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Sofitel Wanda Beijing - hotel reviews in Beijing
Hotel code: 6215
Accorhotels.com customer reviews in partnership with TripAdvisor
"Bad transportation services"
18th September 2013, dgiroud, Lausanne, Switzerland
I think that with so much fraud in the taxi system a hotel shuttle should be implemented. This also goes for Sofitel in Xi'An where I went next and where I had a very bad experience with your concierge service which could have potentially put me in danger. I definitely will not use Sofitel as my first choice in China anymore.
"Vacational stay in Sofitel Wanda Beijing"
14th September 2013
Very nice luxury hotel in Beijing. Location near to two subway stations, so most interesting places are easy to reach by public transport. Service quality is very good, hotel staff is always helpful (helping arrange train tickets, making reservation) and reacts on individual service wishes. The rooms have a nice view, only some viewable cables of installed lights and dust on the decoration reduces the feeling of luxury a little bit. We would recommend this hotel.
"Eight night stay"
1st September 2013, Annette_Heffernan, Sydney, Australia
We checked in very late and were not given any information about the executive club lounge or hotel facilities. Had to find the lifts without direction. Had to ask for two room keys so we had one each. Only found out on day three our rate included breakfast in VIC restaurant as well as club loungeGym is well equipped & pool very nice.Our room was on level 25 & quiet. Good turn down service which included fresh towels.Nice touch to have bottled water included in room.
"Good value for money"
26th August 2013, udunnowho, Hong Kong, China
visited Beijing many times on business and tried to stay at different 5-star hotels. This time I picked Sofitel because physically it is located very close to my new office and secondly the price they charge appears to be rather low compared to many others. Even without the upgrade to a junior suite, the normal room is rather spacious and has all the amenities one would expect from a 5-star hotel. It has many eateries downstair which is convenient. The Oriental Club that it affiliates with provide decent massage though I was mistaken to be someone applying for a job when I walked in. Guess my causal look was not particularly appreciated by the receptionist! LOL
"The Most Grand And Brilliant Sofitel I Never Stayed Before"
22nd August 2013, King street.
Sofitel hotel is one of my favourite hotel and I spent about more than 40 nights a year at Sofitel during my leisure and business .Recently I stayed at this property about 4nights.Really speechless and excellent.We arrived at this hotel in the early morning and we allowed to manage early check-in and also upgraded my room to the second highest level which is Prestige Suite.It was a really BIG surprise for me and such a good gift after a long flight.The Prestige Suite not only huge and spacious,those amenities also very high class as well.Those friendly,caring and attentiveness staff really worth to give them one more 'Like'.They definitely will make you feel like your home and stay at their property comfortably.The comfy of the bed and mattress really want to make me wish to move them back together with me while I was checking out.I had a great and luxury breakfast at this hotel also.They do have many selections for your daily breakfast and they could make sure that you will not feeling bored about their breakfast everyday.There is a Club lounge staff and her name called-Iris Liu (劉家雯）.She is such a brilliant staff and really worth to give her a 'Like' .She is not only a staff who quite attentiveness and friendly,she is also a responsible and honest staff.She overcharged my account about 30RMB while I checked out.The day after tomorrow she sent me an e mail to inform me about that.Her honesty I really much appreciated.Overall for this hotel I really speechless and hope this hotel could be a top 10 hotel soon in Beijing.View management response »
Management responseDear Guest,Thank you very much for your comment on TripAdvisor.We are happy to receive recognition from you and I have already shared your feedback with Iris and am sure this will serve as big encouragement to her and her team.We hope you can stay with us again.Best regards,Betty
"Poor staff training"
22nd July 2013, kwwan, Hong Kong
I have stayed many times in Sofitel but this is the worst I have experienced. I need to wait for long time when I checked in but the staff handling my check in do not know how to handle Le Club Gold Card. She need to ask many times to the experience staff beside but she is not helpful at all. I requested a non-smoking room and I was up graded to Executive floor as a Gold Card holder. However, I do not receive the executive lounge service or free soft drinks from mini bar. I was told by a supervisor that different Sofitel will have different policy when I ask for the services.I go to visit the restaurant for lunch after check in but there is only one restaurant still on service after 2 p.m. I ordered a seafood pasta but the seafood is not fresh enough. I have to ask the waiter to serve me bread after a long waiting for the pasta.When we went to bed at night and found that both the pillow and the blanket do smell cigarette. This should not happen for a non-smoking room in Sofitel !We have booked the rooms for two nights and counter confirmed when we were checking in . However, our electronic key do work for only one day. We have to go to the counter to extend the validity of our key and, as usual, we need to wait for long time.View management response »
Management responseDear Kwwan,Thank you for your comments on TripAdvisor.Sorry that we did not meet your expectation and I hope you can accept our sincere apologies.Please rest assured that I will share all your concerns with related department heads for their improvement and follow up to avoid future reoccurence.Hope you can give up another opportunity to serve you better in the future.Best regards,Betty
"Fantastic Hotel, Terrible Bed!"
7th July 2013, Girllondoner, London, United Kingdom
The Wanda Sofitel is a great hotel, the staff are friendly and helpful. They arranged a day trip to the Great Wall for us and made us up a packed lunch to take with us. They were happy to make dinner reservations for us. The decor is luxurious and nothing was dated or in need of updating. The major draw back to the hotel is that the bed was incredibly uncomfortable! My husband and I both had four of the worst nights sleep. There is a "pillow menu" and after the first night we both changed to memory foam pillows which helped a bit, but the mattress was really the main problem. And lets face it if you can't get a good nights sleep, it's not really worth staying there.View management response »
Management responseDear Girllondoner,Thank you for your comments on TripAdvisor.We are very sorry that our mattress did not meet your preference. I will share your feedback with our management team to see if we could more options for our guests and ensure the comfort of the stay. Thank you for your kind notice.Hope we could welcome you again in the future.Best regards,Betty
27th June 2013, julie b, bendigot
Stayed for five nights on 26th club lounge floor, beautiful room as Sofitel always have. The club lounge had lovely food, but could send there staff to Xi'an to see how to run a club lounge, very little service compared to other Sofitels, Breakfast was excellentView management response »
Management responseDear Julie b,Thank you for your comments on TripAdvisor and also thank you for your support to Sofitel.I will share both your recognition and suggestion to our management team and staff. It is always good to do cross training and learn from each other.Thank you again for your concern.Best regards,Betty
"Excellent hotel but falls short of being outstanding"
22nd November 2012, kylie79, london
I have stayed in various Sofitels and luxury brands before so before I begin, let me just say I am being very picky and I did have an excellent stay in the hotel for a few days. Arrived early at the hotel at 9am and was warmly welcome by check in staff and guest relations officer. Was given a normal room initially before she asked for my leclubaccor membership. Was upgraded upon seeing my platinium membership. However, I have emailed the hotel weeks before arriving to inform them of my membership (to which I received no reply) and I have booked my reservation through the Accor website so I was a little surprised that my upgrade request and that my membership was not flagged in the reservation system. To further nitpick, no welcome gift or drink was offered. Was upgraded to a corner room on the 15th floor and the room was huge with a seperate living room and a powder room in addition to the bed room and the bathroom. Loads of toiletries though I was surprised a basic tooth brush and razor are not provided in the bathroom. Bed is slightly hard so dont expect a fluffy soft mattress. I did sleep well but you can definitely still hear the traffic slightly in the background even from the high floor. It might be better if you get a room facing the back than the main roads. The room was turned down on the first night but wasnt on the subsequent nights so I am not sure whether the room is supposed to be turned down at all. Cleaning staff was excellent and the room is clean as a whistle after cleaning. On the last day, my request for a slightly later (1pm instead of 12pm) checkout was also denied despite my platinum membership (which is one of the perks offered by leclubaccor). Location of the hotel is pretty decent and its a short way from 2 subway stations. Definitely walkable unless you have loads of luggage to carry around. Cabs are be a little difficult to hire during the peak hours and definitely advisable to carry the address of the hotel in mandarin. One complaint that my friends and I faced in the hotel was the spotty internet connection. The connection will just disconnect after a while and it is pretty annoying to having to reconnect on my ipad and phone after a few mins. The wired connection isnt much better as the connection is extremely slow and you can hardly access any sites. Staff are excellent and extremely courtious. The guest relantions officer on duty (forgot his name) offered help whenever needed and offered help to my request.View management response »
Management responseDear kylie79,Thanks for your detailed review on Tripadvisor.I am sure will help all of us to continue to work hard to create Magnifique Stays for our Guest.Hope to have the plaisir to welcome you back soon...Life is Magnifique!Cedric
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.