Hotel - Mercure Bunbury Sanctuary Golf Resort
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Mercure Hotel

Mercure Bunbury Sanctuary Golf Resort

Lot 100  Old Coast Road  Pelican Point 
6230  BUNBURY
AUSTRALIA

412 reviews
TripAdvisor Rating Based on 412 reviews
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Check-in from 14h00
Check out up to 10h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air Conditioning
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Nearby)
    • Laundromat
  • Cash machine

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Massage
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf
    • Golf course 18 holes (Paying)
    • Golf course 9 holes (Paying)
    • Golf practice facilities
    • Golf lessons
  • Outdoor tennis court

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00 - 20:00
    • Opening hours : Week-end 07:30 - 20:00

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Warm, welcoming and modern, with a comfortable bed and a practical bathroom, our rooms offer everything you need for an enjoyable stay.

  • 38 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 22 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Iron in room
    • Microwave in room
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Bunbury Sanctuary Golf Resort

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 412 reviews

greyloxley 2017/01/11
« New Year Break »

First trip to WA; found this hidden gem, which gave us a great place for golf and relaxation. Also an unexpected fabulous New Year's Eve function preceded by a comprehensive, beautiful buffet. Don't be put off by others negative feedback; for sure we had the odd minor problem, which once reported were all immediately resolved. Staff extremely helpful, efficient & courteous. Plenty of facilities for all ages onsite as well as in and around Bunbury. For example, Dolphin Discovery Centre, Wineries & Farmers Market, good cafes and restaurants and so much more.

SanctuaryGolf, Manager at Mercure Sanctuary Golf Resort, responded to this review

Dear Greyloxley, Fanstastic Review!!! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We do a few exciting upcoming events during the year & New Year Eve is always popular. We look forward to welcome you at our resort in near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pankaj Sinha Executive Assistant Manager

Stacy C 2016/12/04
« Not what I would call "resort" accommodation »

When I checked in there were at least three dead moths on the carpet (along with other various debris) and these were still there when I checked out 4 days later. Every second morning the sprinklers came on just before 5am and intermittently sprayed water on the corrugated tin roof making it impossible to sleep. I mentioned both of these issues to Ruby at Reception who said she would "mention it", but offered no apology. I was there on a business trip and did not expect luxury, but a clean room and a good night sleep are minimum requirement.

SanctuaryGolf, Manager at Mercure Sanctuary Golf Resort, responded to this review

Dear Stacy C, Thank you for taking the time to tell us about your experience at the Mercure Bunbury Sanctuary Golf Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and we hope to see you in the near future. Sincerely, Pankaj Sinha Executive Assistant Manager

SusanneIndonesia 2016/09/05
« Beautiful Golf Course, Great Restaurant, Average Rooms »

Stayed at this hotel overnight and needed to check in early due to early arrival in town. Was hoping for an early check in as an Accor Advantage member but was denied and told to come back later that day. Was disappointed at hotel appeared to be quite empty as it was the middle of winter and I assume not too many golfers. I only bought a basic room but it looked like some nice 1 and 2 bedroom apartments were available. Beautiful grounds and golf course. Had dinner at the restaurant, was a generous serve and reasonably priced, also received great service. Also had breakfast which was again good service, and fairly priced with a continental, buffet or a la carte available. Was very cozy with a fire going and the restaurant has nice views onto the golf course and a lake. Recommend this hotel. Best if you have your own transport as no shuttle to city area and its on the outskirts of town. Would stay here again and would definitely visit the restaurant again.

SanctuaryGolf, Manager at Mercure Sanctuary Golf Resort, responded to this review

Dear SusanneIndonesia, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Pankaj Sinha Executive Assistant Manager

dmy2016 2016/01/12
« Our yearly getaway »

We stayed 2 years ago (Jan) and Went back back last year (Jan) and again last week. It's our yearly getaway as a family after the Christmas period. Not a lot to do on the grounds unless you play golf but for us the pool is always our highlight and we spend most of our days/night in there. Very peaceful. Pool and grounds in general are always kept up to a beautiful standard and staff are all very friendly and helpful. We will be returning year after year for the foreseeable future. Close (driving) distance to shops, Dolphin discovery centre Etc. We always take a drive to Busseleton while there too. Would recomend to anyone. Restaurant has beautiful food and staff. Wish we were still there.

SanctuaryGolf, Manager at Mercure Sanctuary Golf Resort, responded to this review

Dear dmy2016, Happy Repeat Guest - We cant ask for more!!! Great review, thank you very much. Its a great boost for all our team to hear you have spent a memorable and enjoyable stay with us. Thank you sincerely for all your kind words and your continues support. , Please let me know when you are coming down next, so that I can welcome you. Kind Regards, Pankaj Sinha Executive Assistant Manager

bradw373 2015/10/03
« First impression »

Receiving a phone call the weekend prior to our 1 night stay we asked about an early check-in but advised because of long weekend & school holidays + being fully booked that we would need to check when we arrived. At 11.30am I drove to accommodation and asked but as room was not ready I was informed that they would phone me when ready. I ate my lunch at a gazebo part of the golf course where directed with no table/chairs and sprinklers on occasionally getting wet from sprays. After an hour still waiting I left and drove around Bunbury waiting for phone call. Finally at 2.30pm I chose to go again to accommodation as 2pm was listed as check in time where I was told oh yes I think the room is now ready. Only then was I able to go and settle into our room. What I really did not appreciate with such a so called high class accommodation and being a Silver Accor member was that I was not communicated to as when my room was ready. Receptionist came across as being very pleased to mess me around and actually thought it was funny. It actually caused unwanted stress which could have been avoided if her job was done efficiently and to high expected standards. Not even a apology was given. Little things like this do not leave long lasting good impressions. I hope my next experience will be more rewarding as a phone call would have made all the difference regardless if room was available or not.

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