ibis London Elstree Borehamwood hotel

"Good value"

10th May 2012

Good value, but beds have plastic covers and are uncomfortable. Prob the worst beds in any proper hotel. Despite this its fair to good on the value stakes.

Management responseDear Traveller,I very much appreciate your comments regarding your stay at Ibis London Elstree Borehamwood. It is always a pleasure to receive positive feedback. By the end of September we should have all the beds changed for much more comfortable ones. I hope during your next visit you will experience more pleasant sleep due to this. Thank you again for sharing your experience. Yours sincerely,Daniel MlcousekAssistant General Manager
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"morons"

8th May 2012, lilymax_12, London, United Kingdom

The reception staff are stupid beyond belief. There was a female chinese looking staff member who did not understand english. When asked to call the room of my friends she was unable to do this and then told me the room was empty and that they had gone out, when in fact they were in there. Because of this we missed a meeting.

Management responseDear Traveller,Thank you for your feedback. I will share it with my colleague.RegardsDaniel MlcousekAssistant General Manager
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"On an annual visit to a two-day meeting held adjacent to the North Circular Road"

27th April 2012, Saxmundham

This was the third occasion we have stayed here. We were car-born and looking for an economical hotel of good standard. Although a bit remote from Central London the access to all parts via A1/A41 is very speedy. We have confidence in the Accor Group as a whole & Ibis Hotels meet our one-night stays on many occasions.

"is the bottle top still there?"

6th April 2012

Clean enough and for the price ok this time. However, is the metal bottle top still under the bed. It was there before I arrived and still there when I left! At the moment, the hotel still seems popular with school kids of all ages and parts of Europe. It is adequate - shame I do not have a car!

Management responseDear Traveler,Thank you for feeback regarding your stay at Ibis Hotel Borehamwood.With the help of your feedback regarding this hotel, we will continuously strive to improve our services to offer the highest level of customer satisfaction possible.Please let me know in which room you found the bottle top and I will personaly go and check whether it has already been removed.Please accept my apologies for any inconvenience caused and we hope to be your nexthotel choice in the future.Yours faithfullyDaniel MlcousekAssistant General Manager
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"Real Budget Hotel"

2nd March 2012

Good price, standard rooms. Distant from central london. Ideal for north london escape. Food was reasonably good, little overpriced, especially as there are many eating places within walking distance.

Management responseDear Traveller,I very much appreciate your comments regarding your stay at Ibis London Elstree Borehamwood. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely,Daniel MlcousekAssistant General Manager
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"Stay around Elstree - great suburbs"

26th February 2012, Grays Thurrock, United Kingdom

Enjoyed the modern design & spacious room with state-of-the-art but basic clean bathroom & WC.Excellent location, close to all the necessary amenities, easy comfortable walk to nearby important national rail station.Good ambiance at the entrance of the hotel.Only irritating thing was that inspite of having several 6-day bookings to allow a longstay in this hotel - the staff would repeatedly tell me that you are supposed to check out now - as they cannot see the all booking - quite irritating & scary at times those remarksThe daily room cleaning service & condition of the carpet in some of the rooms probably could to be improved.

Management responseDear Traveller,I very much appreciate your comments regarding your stay at Ibis London Elstree Borehamwood. It is always a pleasure to receive positive feedback. I hope that you will give us the opportunity to welcome you back Ibis London Elstree Borehamwood and provide you with a genuine hassle-free experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely,Daniel MlcousekAssistant General Manager
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"Good value stay but no free wireless internet"

13th February 2012, Chateauroux

£4.50 is what I had to pay for Internet here and that's per machine, and since I have an iphone, ipad and computer, that makes £13.50 extra a night. I didn't pay that of course and it spoilt what was otherwise a nice stay. Quite why you can get free internet now in most hotels including ACCOR hotls like Formule1, All Season and even many Novotels but not in Ibis hotels is beyond me. Seems that we customers need to vote with our feet to get this extra tax on a basic necessity today banned forever.

Management responseDear Traveller,I very much appreciate your comments regarding your stay at Ibis London Elstree Borehamwood. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely,Daniel MlcousekAssistant General Manager
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"Convenient, quiet but musty smell in bathroom"

9th January 2012, Freedompass_Hunters, London UK

I admit to not being in the first flush of youth but I was surprised to be put in a room for the elderly and infirm. The room was bare and stark and there was an unpleasant smell in the bathroom. As my need was for just a room from midnight until 06:00 the room was adequate and quiet, I did not have time to make use of the bar and breakfast services. Parking was easy, the check in quick and the price very reasonable. The hotel was very conveniently situated for my appointment in Boreham Wood.

Management responseThank you for taking the time to tell us about your stay at the Ibis London Elstree Borehamwood, but I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back Ibis London Elstree Borehamwood and provide you with a genuine hassle-free experience. Yours sincerely,Daniel MlcousekAssistant General Manager
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"A good hotel"

11th September 2011, Sunderland, United Kingdom

We found the staff very helpful and welcoming. The room we had did smell foisty however it was clean and tidy, with fresh towels when needed. The breakfast was excellent and the availability of car parking was brilliant.Thank you to all the staff for making our stay great.

Management responseThank you very much for your review. I am delighted that you enjoyed your visit at Ibis Hotel London Borehamwood. I look forward to welcoming you back soon. Kind regards, Raman Julka (General Manager)
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"as always"

11th July 2011, kings lynn

stayed here several times very good you know what you are getting. good sevice, good rooms, good food, poor parking..............................................................................................................................................................................................................................................

Management responseThank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at Ibis Hotel London Borehamwood. Kind regards, Raman Julka (General Manager)
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