Hotel - Novotel Ha Long Bay
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Novotel Hotel

Hotel Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward  Ha Long city, Quang Ninh  Vietnam 
200000 HA LONG CITY
VIET NAM

723 reviews
TripAdvisor Rating Based on 723 reviews
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Hotel Novotel Ha Long Bay

Mid-scale hotel for business or family trips

Prepare to be mesmerized by stunning panoramic views over the famous Ha Long Bay at the 4-star Novotel Ha Long Bay hotel. Sleek contemporary design with a distinctly Asian touch sets the scene for your business meetings, family holidays or romantic breaks. Take in the vista as you relax in the best outdoor pool in town or dine on tasty international and Vietnamese fare here at Novotel.

The hotel boasts a prime location close to major attractions, shopping malls and direct access to Bai Chay beach. It's only 3 minutes by car to the main boat station for a day cruise to explore the Fighting Cock rocks, Fish villages, Thien Cung grotto (Heavenly Palace Grotto), Sung Sot cave (Surprise cave) and numerous islets in Ha Long Bay. Local restaurants and bars are also nearby.

Hotel extras
  • All-day dining at The Square
  • Live music in the Lounge Bar
  • Most rooms feature a balcony
  • Swim-up pool bar overlooking the bay
  • 5-minute bus ride to unmissable bay cruises
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet (Nearby)
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Breakfast buffet
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet (Nearby)
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • Languages spoken at the hotel
    • French
  • Hotel open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Tennis  (Nearby)
    • Hard tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports
    • Boat excursions (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Parasailing
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities
    • Badminton
    • Billiards/Snooker (Nearby)

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Novotel Ha Long Bay

160 Ha Long road, Bai Chay ward
Ha Long city, Quang Ninh
Vietnam
200000
HA LONG CITY
VIET NAM

Tel: (+84)33/3848108
Fax: (+84)33/3848018

Check-in from 14h00
Check out up to 12h00
Access and transport
  • CAT BI AIRPORT At 69km / 42.87 miles
  • NOI BAI At 140km / 87 miles
  • NOI BAI INT.AIRPORT At 144km / 89.48 miles

GPS : 20.951973, 107.041898

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • Standard Room
    Standard Room

    A spacious room with 1 King bed or 2 single beds, en suite bath or shower, all the usual facilities and offers modern interiors and great balcony views. No rollaway. Maximum 2 people. Up to 2 adults and 1 child.

  • Suite
    Suite
  • Superior Room
    Superior Room

    A modern spacious room with 1 King bed or 2 single beds, en suite bath/shower, ergonomic comfort and high-end facilities. Enjoy a stunning bay views from your room. Most with balcony. No rollaway. Maximum 2 people. Up to 2 adults and 1 child.

  • Executive Room
    Executive Room

    This room welcomes you as a VIP with everything you need for a truly comfortable stay: comfortable and extremely spacious room with a balcony, lounge area and magnificent views over the mountain or Ha Long Bay. No rollaway. Up to 2 adults and 1 child.

  • 225 rooms
  • 106 non-smoking rooms
  • 57 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

THE SQUARE Restaurant
Lunch 06:00 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

THE SQUARE Type of cuisine: International


The Square offers all day dining in a modern tropical setting overlooking Ha Long Bay. Serving international and traditional Vietnamese food, The Square also features an open grill counter and range of fine wines.

Find out more and book
THE LOBBY LOUNGE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

THE LOBBY LOUNGE BAR


The Lobby Lounge Bar is the perfect venue to have a quiet drink with friends, a casual meeting or to simply admire the magnificent sunset over World Heritage listed Ha Long bay. Daily live music features from 6 p.m.

THE POOL BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

THE POOL BAR


Enjoy a dip in the pool before sipping on a cool cocktail, beer, juice or shake from The Pool Bar. Located poolside, the bar also serves a range of specially flavoured teas, coffees, soft drinks and fruit cocktails.

See all our bars
See all our restaurants and bars

Your meetings and events

Novotel Ha Long Bay Meeting Room

Our meeting rooms


  • Number of meeting rooms: 7
  • Maximum size: 380 m2
  • Maximum capacity: 300
  • Maximum banquet capacity: 200

Our customer reviews for Novotel Ha Long Bay

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 723 reviews
vikram280 2016/07/22
« Goa of Vietnam! »

Ha Long Bay Area is about 4 hour drive from Hanoi Old Quarter area. It is developing quite fast, and well. Novotel Ha Long Bay hotel is very well located, a few hundred meters from the sea, and a small beach. The rooms are excellent with good toilets. The restaurants are excellent serving superb sea food, including Sea Bass and Salmon. Crab festival on Saturdays is a must to event, and well priced at about USD30 $. The staff is very courteous and helpful. Language is a constraint all over Vietnam. Novotel Ha Long Bay has a beautiful Swimming Pool alongside the Restraunt. Day time weather is hot and humid. Sea facing Rooms on high floors are preferable, although the opposite side hill facing rooms also are nice. An enjoyable experience.

gmnovotel, Manager at Novotel Ha Long Bay, responded to this review

Dear vikram280, We very much appreciate your comments regarding your stay at the Novotel Ha Long Bay. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, For and on behalf of the management, Novotel Halong Bay

Voyages_and_Wingspan 2015/04/17
« Relaxing stay during off-peak period »

Spacious and clean room with a great view of Ha Long bay. Staff was accommodating. The buffet breakfast had a good range of choices. We were very impressed with the spa! There's some construction across the road with a bit of noise throughout the night.

gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Voyages_and_Wingspan Thank you for your feedback from your recent stay with us. We are delighted to read that you have truly enjoyed your day at our restaurant and the room and were satisfied with the overall provided services from our staffs. I will pass on your kind words to our teams which will serve as an encouragement to all of them to keep on providing high standard of services to all of our guests. We hope to have a chance to accommodate you in the future. Regards

NBH168 2014/12/16
« Stay At Novotel HaLong Bay »

The above property sits on an excellent location overseeing the HaLong Bay. Service staff are excellent and I have a wonderful two days stay in Dec 14. A must stay when you are in HaLong. A excellent place for family vacation with interconnecting rooms.

gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear NBH168 Thank you for your feedback from your recent stay with us. It is very happy that you had a great stay experience with us and thank you for your endorsement and for mentioning you would recommend Novotel ha Long Bay. I am glad to hear that our quality of service met your expectation. Thank you for your kind feedback and we are looking forward to welcoming you back soon. Regards

Thuy N 2014/11/05
« Excellent »

Located in the center, room was very nice, service is good than expected Just small matter that when I arrived, hotel is fully booked therefore, there is no space for breakfast, but your staff has cleared table very quickly, then, I haven't waited for long time.

gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Thuy N Thank you for sharing your stay experience with us on Trip advisor. We are happy to hear that you were satisfied with the room and the service from our staffs. Kindly rest assured that your compliment on quick action of restaurant staffs have gladly been shared with the team and we do look forward to welcoming you again. Regards

Yen N 2014/10/27
« 3,5* »

Very good location, executive room was very nice and spacious but they should have fixed the bath tub before we want to use it - this is why the service only rated 3. The food was cheap (when using Accor card) but the quality was also average!

gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Yen N Thank you for choosing Novotel Ha Long Bay as your accommodation in Ha Long Bay. As you mentioned in the comment about Accor card, our loyalty guests are able to get different benefit depends on member status like you experienced. If you had any inconvenience while using bathtub, please accept my apology. Your comment will be shared with Engineering Department to enhance the maintenance for all of our guests. Thank you and we are looking forward to seeing you again soon. Regards

John D 2014/09/11
« excellent location & facilities »

We spent 2 nights at the near-new, modern Ha Long Novotel as a sensible alternative to either the hectic one-day trips from Hanoi or the rather expensive overnight cruises that really do not visit any more places than would a day trip. Rooms have balconies with expansive views of Ha Long Bay & it is worth paying a little extra for the high levels. The hotel arranged a private cruise on Ha Long Bay which worked smoothly.

gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear John D Thank you for sharing your stay experience with us on Trip Advisor. I am glad to hear that your stay was enjoyable with the view from the room and satisfied with the day cruise which arranged from us. Your kind feedback will be shared with the teams that will serve as an encouragement to all of our staff as we strive to continuously maintain the quality of service. Thank you again for staying with us and we look forward your return. Regards

Luân N 2014/08/29
« Great hotel »

I have stayed in Novotel Ha Long Bay for 4 or 5 times. I have always had such great time there with my family and friends. Ms. Kim Anh in reservation department is very nice friendly and helpful. I'll definitely recommend Novotel HL Bay to my friends

gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear edison_nguyen17 Thank you for sharing your stay experience with us in Trip Advisor First of all, I would like to appreciate for being frequent guests to Novotel Ha Long Bay. I am glad to hear that you enjoyed your stay every time you stayed with us and our reservation team was being helpful for your request. I will share your kind comment with the teams to enhance their quality of service to all of our guests. Again, thank you for your endorsement and for mentioning you would recommend Novotel Ha Long Bay to the others. We look forward your return in near future. Regards

SingBob 2014/06/05
« Couldnt see better in HaLong »

Nice hotel. Friendly and efficient staff. Great views from sea facing rooms. Breakfast was v good. Note - if your going on a Bay Cruise some of the boats leave from the other side of town which can be 20-30 minutes by cab.

gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear SingBob Thank you for sharing your feedback from your recent stay with Novotel Ha Long Bay. We are glad that your stay was enjoyable and pleasant due to friendliness of our staffs, great view from your room and the breakfast at the restaurant. Again, thank you for stay with us and we hope to accommodate you in the future. Regards

cjpaul 2013/11/17
« Best of the Bunch. »

The staff were very capable and abliging. They were not aways providing the standard or service levels that should be expected from a Novotel however top marks for trying. There is not a lot to do in Ha Long City however we chose to stay here due to the imminent Typhoon. Good choice. Many others had there trip canceled due to the Typhoon and no reasonable alternate accommodation available. Did day trips as the weather improved. Excellent area, well worth the trip.

gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear cjpaul We very much appreciate your comments regarding your stay with us. Please rest assured that your comment on our staff will share with all the department to improve and enhance the quality of services to all of our guests. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Regards

Markku R 2013/10/16
« pleasent stay »

Suitable for holiday trip - rest. Breakfast very good and suitable for everyone. Short way to ship port to cruise , about 700 meters. Also about 700 meters to Market Area. Nice boulevard to walk day or night.

gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Markku R We are pleased that you enjoyed your stay with us. I will share your kind comments about our restaurant which will serve as an encouragement to all of them to keep on providing high standard of services. Thank you very much for choosing Novotel Ha Long bay as your accommodation in Ha Long and we look forward to welcoming you again. Regards

bikadawson 2013/10/07
« Fabulous 2 night stay at Novotel, Halong Bay »

In October 2013 I spent 2 nights at Novotel, Halong Bay with my husband, mother-in-law and 5 year old daughter. We had a fabulous time... the staff were very helpful, they arranged adjoining rooms for us, we enjoyed morning sunrises overlooking Halong Bay (although there was smog at this time of year), the pool was fabulous as were the breakfasts (the range, variety and quality were second-to-none, and believe me we ate some good breakfasts in Vietnam), the location is great - we walked to nearby restaurants and markets of an evening, and I would definitely recommend a cruise of Halong Bay. Thank you Novotel for a great stay.

gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear bikadawson It was a real pleasure reading such a feedback as yours and we thank you for that. We are delighted to read that you have truly enjoyed your days at our restaurant, swimming pool and great overlooking bay room and were satisfied with the overall provided services. I will pass on your kind words to my teams which will serve as an encouragement to all of them to keep on providing high standard of services to all of our guests. Thank you for sharing your experience with us and we do look forward to welcoming you soon again. Regards

Travelquesti0n 2013/07/14
« Lovely Room with a view of the Bay »

We stayed in the hotel for 3 nights recently and were very bored. Hotel was extremely clean, staff were very friendly and food was just okay. There is a beautiful pool area also. It is low season at present so we didn't expect it to be busy but it was so quiet that there was absolutely no atmosphere at all in the hotel. We made the mistake of booking 3 nights at the hotel and a 1 night cruise when we should only have stayed 1 night in the hotel and done a longer cruise. As for Halong Bay, it was filthy and there was nothing to do outside the hotel or nowhere to go for a coffee or for something to eat. The cruises organised by the hotel were extremely expensive so we booked our cruise separately. We will do another cruise but we will travel to the cruise directly from Hanoi. We will not stay in a hotel there again.

gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear Travelquesti0n Thank you for sharing your feedback about your recent stay with us. We are happy to read your comments about the condition of hotel, service from our staff and the beautiful swimming pool. About the boat tour, we are offering the private tour for our guests only to provide valuable service with qualified tour guide. Also near the hotel there is water-puppet show, night market, local markets and Casino to take a look around. Thank you for staying with us and hope we welcoming you again. Ward Regards

sveli 2013/06/30
« Business trip, 15 days at Novotel »

Very nice Hotel, I think one of the best in the area. Very friendly staff. Wireless Internet drops out often, but that it also does on other Hotels here. They should not allow kids to occupy the free computers by watching movies - it slows down the Internet. Real coffee in the rooms instead of instant coffee would be an extra plus :-) If you want to try more "simple" food than Hotels Restaurant there are lots of Restaurants close by - I can recommend the Italian Restaurant. Also Bamboo across the street is good for a Burger or Tuna Sandwich :-)

gmnovotel, General Manager at Novotel Ha Long Bay, responded to this review

Dear sveli It was great pleasure to have you at Novotel Ha Long Bay. We are very much appreciate your kind feedback about your 15 days stay with us. I will share your compliments with our team to enhance the value and quality of service. Again, thank your for staying with us and we will looking forward to welcoming you. Thank You.

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