Novotel Hyderabad Convention Centre hotel

"Your systems need to be in place"

23rd May 2012, Albu818, Hyderabad, India

A big disappointment. Your Accor staff just sell and provide NO service.The online reservation system mislead us into believing that we had 2 nights complimentary stay. The reservation staff and the reception staff failed in their duty of being a check-point on the reservation. There is no education on the Accor Club membership privileged offerings among the staff. The staff throw rule books and don't seem to have come across the word service recovery. Even the Front Office Manager is just a paper tiger and has no real authority to make decisions. All this ruined a perfectly good weekend and left a bad after taste. Not to mention we had to shell out additional amounts for our stay (where again the rate provided was for single occupancy though it was a double occupancy). Thankfully the Front Office Manager Shul knows how to deal with people.The baby crib provided too, was in a bad shape and the padding (no bed) was insufficient. The tray left out of the door the night before we checked out, was not cleared until the next day 3 pm!The only positives is that our daughter enjoyed herself at the pool and the room was comfortable. The staff at the Square are real helpful and friendly and so were the bell staff. Overall very disappointing to receive such sloppy and miserable service from a reputed brand of the Accor family. It is very surprising as we have had wonderful service at the Shamshbad hotel of Novotel.

"FEEDBACK"

22nd May 2012, diliparora, Hyderabad, India

Room was well kept. However Air Con was ineffective.Technician on duty was not helpful and did not help with airconditioning - we spendt teh night in average cooling.person at guest service was rude and not willing to help

"Best stay yet in hyderabad"

3rd April 2012, Philadelphia, Pennsylvania, USA

Very comfortable hotel with plenty of amenities. There is also some activity later in the evening so those working BPO late shift don't feel like it is the middle of the night.

Management responseDear Guest,Thank you for choosing to stay with us and taking time to provide us your candid feedback towards your experience at our hotel. I am glad to know that our product and services have met your expectations. Thank you once again for your valued feedback and we look forward to welcoming you again.
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"Pleasureable stay"

29th March 2012, Mumbai (Bombay), India

My wife and I had a very enjoyable stay at your hotel.Would definitely like to visit again. The front office executives should be trained well to handle customers properly with tariff information etc.

"Decent Stay"

27th March 2012, Bangalore, India

Saw a Lake in Pics, But the Lake Was Dry , Value for Money , Lots of Mosquitos in Open Areas, All Rooms are Non Smoking Smokers will have a tough time during the stay, these things apart the hotel is good enough, food is good n resonably priced

Management responseDear Guest, We very much appreciate your comments on Tripadvisor. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.With regards to your concern on mosquitoes all around the property, I would like to mention that there was an outbreak of mosquito in the city which is been controlled through various measures. The lake as mentioned is certianly dry due to the dry weather, which will comes back into his original life in monsoons.As a responsible company to reduce carbon footprints for sustainable developement of the enviornment, we have taken the initiative to make our guest floors as Non-Smoking floors. However, we already have an area specified for smokers on the first floor and two outdoor smoking areas at the lobby level.Once again, thank you very much for your candid feedback.
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"Worst business hotel so far"

23rd February 2012, Mumbai (Bombay), India

- broken lamp shades in the room- dirty bathtub, pillows and hair everywhere- no smile on staffs face- breakfast table was given to 3 people at once, and hence everytime one left the table someone else was sitting at ones place- staff didn't care about above mentioned complaints- questions, which were raised to the staff, were left unansweredhowever, food was good (even tho at breakfast it would be nice is some food would be properly cooled) and the overall hotel was clean. difficult to get an spa appointment.fairly remonte located, and difficult to find at night. only practical if one has a driver+car.the general feeling was that they wanted the money from hotel guests, and thats all. i did not feel welcome at the hotel itself in terms of treatment and attitude.

Management responseDear GuestI am very sorry to hear of your experience at the Hotel and I apologise for this.The Housekeeping issues in the room you mentioned are absolutely unacceptable and we have dealt with the relevant team members appropriately. I can assure you that the experience you had was an anomaly rather than the norm as was also correctly appreciated by you when you mentioned about the upkeep of other parts of the hotel.I also deeply regret for having learnt about the inconvenience that you had experienced in our restaurants and I must admit that it is quite disturbing and embarrassing. Clearly some standard processes typically followed have potentially been altered, which may have led to the experience you were delivered. I am yet again sorry for this and I would like to clarify that under normal circumstances, we are known to receive compliments for our food and beverage, for both good taste and service.So while I understand that I will not be able to undo the experience that you have had I assure you this is an aberration to our standard ways and means and I request you to please treat it this way. I truly hope you will give us another opportunity to serve you. Please feel free to contact me directly in future.Best regards,Tejus
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"excellent place for tired"

15th February 2012, Visakhapatnam, India

All things were good especially your front desk asst manger Mr.Meda bhattachary who was very helpful and accomodating.The food was very good but needs more variety especially chinese.The things which need improvemet-1.The coach in the gym came at 8am and was obviously acting as a guest rather than help the guests with exercises.2Massage services were not available as they were booked fully though there were lot of massuers i could see roaming around.

Management responseDear Guest,Thank you very much for your candid feedback on the Tripadvisor. While positive feedback is very nice to see it is also feedback such as yours which help us better understand a guest’s perspective.I thank you for your compliments for Medhatithi, I will surely communiacte this message to him and I am sure he will be delighted to have recieved this feedback and wil get motivated further.We are truly apologetic for not having an appointment given at the Spa and I can assure you this is not a norm but an aberration and fundamentally due to some of our massage rooms being out of order for few days during your stay. I believe it is only fair that I share with you the cause of unavailability of Massage slots at the Spa in spite of some measures.I also deeply regret for the services that did not meet your expectation at the Gym and we assure you that there are necessary steps taken to ensure we handle the situation.Thank you for your feedback on the variety food at the Square, also it is quite uncommon to receive negative feedback at the Square, I will ensure we review our buffet offerings as per your feedback. Once again, thank you for offering us your much valued feedback which was very nice and specific.
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"Business @ Hyderabad"

12th February 2012

The hotel is well located for business travellers, has nice rooms.However, the food at the restaurants is nothing to write home about.The service is pretty slow.The house keeping feedback system is great though.I left my i pad charger while checking out and have received a mail asking where it can be sent.

Management responseDear Guest,Thank you very much for your candid feedback on the Tripadvisor. While positive feedback is very nice to see it is also feedback such as yours which help us better understand a guest’s perspective.We have also shared your experience on the food and the service in the restaurants with our food and beverage team, who have taken the feedback positively and I can assure you your feedback will be looked into.At the same time I have taken the liberty to communicate your compliments to our House keeping team, who are really delighted to receive the feedback.Once again, thank you for offering us your much valued feedback which was very nice and specific.
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"Novotel Hyderabad"

4th February 2012, Sydney, Australia

good and clean hotel , nice rooms , very good and friendly staff ,food was great , could not try the pool or gym as this was a bussiness trip location is very good as airoport is on a freeway so trip to airport although 40 km away takes only 35 minutes overall very good although a bit expensive

Management responseDear Guest,Thank you for choosing to stay with us and for using such kind words to describe your experience with us. I am glad to know that our product and services have met and exceeded your expectations. I have already shared your feedback with our team here. It is feedback of such kind that gives our team a real encouragement to perform better. Looking forward to meet you once again. Once again, thank you for offering us your much valued feedback which was very nice and specific.
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"Novotel"

23rd May 2011, Hyderabad

It's a very good feeling right from reception till we leave the hotel. Problem is with the security people peeping into all our luggage. Except that everybody is courteous. I personally recommend to all my friends to stay atleast once at Novotel to feel the same.

Management responseDear Guest,Thank you for choosing to stay with us and for using such kind words to describe your experience with us. At Novotel Hyderabad Convention Centre we are very focused on the guest satisfaction of all our patrons and focus on this is ongoing. Your feed back is a real encouragement to all of us and I will ensure your compliments are passed on to the team.I also want to take this opportunity to let you know that the security processes that we employ are aimed to ensure maximum guest safety, security and well being and never intended to cause any sort of discomfort. I take this opportunity Extend my apologies for the inconvenience you faced with the security personnel’s baggage management.I hope to see you back again soon!
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"feel like cheated in terms of what was committed by the hotel and what I paid..."

18th May 2011, Mohali

I had booked the hotel room online..........I had paid the room tariff in advance using the Credit Card......at that time the confirmaiton read that the charges are inclusive of taxes....but later on when i checked out they asked for more amount as taxes.........which was nowhere mentioned on the website or in online offer price......................this is not expected from such a reupted brand hotel.............In addition the breakfast chatrges mentioned online are 500 while they asked for 750 + taxes at the time of availing the service.............Hotel location is also not good..........its in the suburbs.......................Overall....................the commitment part is Poor..........................picture should be clear regarding the charges and the services which will be provided to the guests.............at the end of the day guests should not feel cheated.............................

Management responseDear Guest,On the outset I am sorry for the miscommunication and challenges you faced during your stay at the Novotel Hyderabad Convention Centre. I would like to answer the points raised by you in two parts1 – Billing and taxes - The extra charges on your card are taxes which were charged at applicable Govt. subscribed levels. Unfortunately the tax (service tax) structure underwent a revision very recently and we were unable to update it on the website immediately. The ‘down time’ associated with the tax transition resulted in the disparity in taxes you were subjected to. We are sorry for this and we have arranged for the refund of the amount you paid through taxes, since in this case you should have been clearly aware of all the costs.2 – Cost of breakfast - The option of 500 inclusive of taxes that you saw on the internet for breakfast is an option available for all our guests who book through the internet. This is a special rate provided to upgrade to a breakfast inclusive rate, predominantly to encourage our guests to opt for this as a top up to the room sale already committed by you. The subsidized cost of Rs. 500 is offered to incentivise the booker to prepay and therefore commit for a breakfast. However if the is not paid for, at the time of booking then this incentive is no more available and the regular breakfast rate of 700+ taxes becomes applicable, this charge of Rs. 700+ taxes is reflected in the menu at the restaurant too.Your booking in our records showed room only booking, with no breakfast, hence the full rate was charged for the breakfast you consumed. The prices mentioned are applicable for utilizations booked and do not demonstrate the rates of the services of the hotel at all times. Therefore this must have been a misunderstanding and therefore we will consider a change in the description. We thank you for bringing this to our notice. Once again I thank you for sharing your feedback and experience whilst staying with us however I hope you will give us another opportunity to serve you.Yours truly,Thejus Jose(Resident Manager)
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"Great and Relaxing Stay"

5th May 2011, Hyderabad

We had a great time relaxing at the hotel. Nice start to the summer!!!! While the rooms are huge, they are comfortable and provide a great pool view. The Saturday Night BBQ was excellent. Lot of choice and good service. Overall a good place to go for leisure or business.

Management responseDear guest,Thank you for choosing to stay with us and we are delighted to know that you enjoyed your stay at our hotel. We are glad you enjoyed the food at the barbeque. Your feed back is a real encouragement to us. We look forward to welcoming you back again.I also want to take this opportunity to let you know that we are enhancing the poolside venue experience with a new covered alfresco space. I sure hope you will come by and spend a Saturday Night Barbeque or a Sunday Brunch once this is done.
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"Belly on Fire"

22nd April 2011, New Delhi

Ordered food from in room dining. First i ordered Indian dish and it was full of spice, i can understand that being an local dish this is ok. Then i ordered pizza, full of salt. Be prepared for spicy food without any warning/ suggestion. Only for spice lovers. Location and quality of hotel is good.

Management responseDear Guest,Please accept my apologies for the experience you had. It is a concern to know that your dining experience did not meet your expectations. The rarity of such types of feedbacks makes me all the more concerned since we are mostly appreciated for our food taste and quality. The feedback most certainly warrants us to have a closer look at how and what led this experience and how this should be fixed.At the same time, I must thank you for appreciating other elements of your stay that you enjoyed.Once again we appreciate your patronage and we look forward to welcoming you again!
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"First Time In India, Great Hospitality"

15th December 2010, aberdeen

Due to work commitments it has taken me longer to write this review, but I now feel that now is the time to write about my stay. I stayed of 12 days in the HICC and it was my first time in India and was amazed by the level of service and standards that this hotel supplies. Nothing was too much trouble for the staff from check in to check out, and there was always a member of staff there with a smile to greet you morning, noon and night.The hotel itself was a pleasure to stay in with ample ammenties to meet the guest. There was two main restaurants within the hotel, one supplying a wide variety of local and worldwide dishes to cater for all guests both in an al acarte style and that of a buffet 3 times a day, lunch, dinner and midnight meal. The other was a Mexican themed restaurant serving top quality food outside by the pool. The food in the hotel was of a high quality and I was impressed with the selection available at all times. May I use this time to thank all the staff who make my stay such a pleasure, from the Managers that ensured I was always looked after.A special thanks to Vishal who works in the hotels main bar, who always went of his way to make sure everybody was treated to 5 star standards.

Management responseDear Sir / Madam,It was wonderfull to see your feedback here at Trip Advisor. It is very thoughtful of you to mention every particular department soo intently and our sincere thanks to you for the same. Vishal will surely get his due as this kind of recognition talks volumes about his efforts to maintain the kind of service we strive to provide to all our guests.I would love to see you back soon. Please keep my contact details mentioned below and do let me know if you are coming back again. Thank you again your wonderful review.Regards,Ashwani Kumar MallGuest Relations Executive E-mail id- amall@novotelhyderabad.com+91 9642326213
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"Wonderful Stay @ Novotel"

10th December 2010, Pune

Hi!The stay was wonderful, had a good time except for the vicinity to the city. Would be great if the hotel could offer complimentary pickup & drop.Resturant staff need to be updated with the package details as they were not sure where we should go for our meals.

Management responseDear Sir/Madam,Thank you for your feedback at Trip Advisor. It is feedbacks like these where we come to understand the regular requirements of our Guests which we somehow don't have in the facility. Thanks for mentioning the need for a pick up and drop facility. The management will surely consider the same. However, I hope you understand that such decisions have a few technicalities to it and do take time. The pick up and drop rates can be looked into and we will surely consider your feedback on that. With regards to my staff at the restaurant, my apologies for the inconvenience. However, may I request you to send me your stay details with your name so that we can look into the same and have it investigated for the root cause of the problem. Awaiting your response,Ashwani Kumar MallE-mail id- amall@novotelhyderabad.comContact no.- +91 9642326213
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"Excellent value"

8th December 2010, ShobhRams, Chennai, Tamil Nadu, India

I combined business with pleasure - went on an official trip, husband and son (3 years old) joined me 2 days later and we spent the weekend there. Hotel is close to hitech city but far from other sights. So be prepared to spend on cab fare for sight seeing. Use Cel Cabs - I found them very reasonable.We upgraded to a junior suite for the personal bit. Nice suite, spacious, clean. No bed bugs, as some negative reviews have noted. Great amenities and freebies.We had an all inclusive plan - the food was great. Good veg and non-veg selections. Quite a number of non spicy dishes too. The eggs were good, not the pale yellow of most non free range eggs but really deep yellow. Ask for sunny side up eggs at the egg counter during breakfast, yummy :)The staff were attentive but not too in-your-face.We had a great vacation, thanks in large part to Novotel (HICC).