Hotel addressJalan Cihampelas No 23 25
How to reach the hotelGPS :S 6° 54' 17.68'' E 107° 36' 14.40''
Contact the hotel
- Tel. (+62)22/4211001
- Fax. (+62)22/4212999
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Novotel Bandung - hotel reviews in Bandung
Hotel code: 6181
Accorhotels.com customer reviews in partnership with TripAdvisor
"A Nice Experience"
18th September 2013
The premier room seems to be quite cramp to accomodate 3kids of age 04-07years old with the parents. Would suggest to have a sofa bed in the premier rooms.The breakfast buffet was limited. Would be good to have more varieties on the pastries and the bread spread too.The swimming pool area was quite small but nevertheless, the kids enjoyed their stay there when they came back to the room..to find a plate of complimentary chocolates.Overall, it is a nice experience to stay with Novotel.Keep serving us with a genuine smile..it really makes our day :)View management response »
Management responseDear Mr/Ms A TripAdvisor Member,Warmest Greetings From Novotel Bandung......!Thank you for your kind review and feedback on your experience with us. I am pleased to see you enjoyed very much with our hotel although we still need to do some improvement as you feedback such as on the varieities breakfast and the sofa at the Premier Room. This feedback will definitely a mental boost to all our staffs to continuously do our best to serve better.At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your review and comments on our hotel's facilities and services. We will do our utmost to continuously perform our best!.... and your comment, definitely encourage all our staffs to strive for perfection. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.Sincerely Yours,Marak SetiadiGeneral Manager
21st August 2013, baltomd94, Jakarta
Overall we are so glad to stay in this hotel. They have an excellent staffs. Check in time is very flexible they did not tell us to wait until 2pm. The hotel is in the good location not so far from the city center and shopping mall. I stayed in the highest floor 11 but the lift is quite fast so it did not take too long to get us to the 11th floor.View management response »
Management responseDear Mr baltomd94Warmest Greeting from Novotel Bandung......!Thank you for your time to give us short and positive review and feedback on your stay at Novotel Bandung. We are happy to know that you had an execellent experience to stay with us especially with our Service and Check-In Time. Your satisfaction on our service as well as our check-in time are the top priority of our goals to make our guests happy and satisfy. Once again, thank you for your review and feedback and and your recomenndation. It's amental boost for us to serve better everyday. Because I am very sure that my staff are happy to read this kind of review. We look forward to welcome you back at Novotel Bandung soon.Sincerely Yours,Marak SetiadiGeneral Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.