Recently viewed hotels
Novotel Bandung - hotel reviews in Bandung
Hotel code: 6181
Accorhotels.com customer reviews in partnership with TripAdvisor
"Wonderful Service"
12th May 2012, WLKANG, Singapore, Singapore
The hotel provides good service and good sercurity. There is no zebra crossing or traffic light when we cross to the convenient store opposite of he hotel. The security guard is kind enough to stop the cars and lead us the way back and forth.However, there is no jacuzzi for us to use which is quite disappointing.
View management response »
Management responseDear Mr/Ms WLKANG,Warmest Greetings From Novotel Bandung......!We share your very positive review with all our operating team in the morning briefing. This would definitely encourage our staff's spirit to explore the best possible way to continuously providing a unique experience to our potential future customers. We also have taking high consideration in your comment related with Jacuzzi facility, we are actively working to improve on this facility.At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your review and comments on our hotel's facilities and services. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.Sincerely Yours,Marak SetiadiGeneral Manager
« hide
"Great hotel to stay in Bandung"
8th May 2012, Willy565, Kuala Lumpur, Malaysia
I am a accor plus member and was recommended to stay by my friend . Great Hotel ! Quiet and clean . We were very please with the front office staff upon our arrival and they were very pleasant and courteous . Hotel management even upgrade our room from superior to executive room.! Buffet breakfast was sumptous and lots of choices.
View management response »
Management responseDear Mr Willy565,Warmest Greeting From Novotel Bandung.......!Thank you very much for your time to give us your comment and feedback. I am please to see you enjoyed our staff friednliness, cleanliness, services, and great breakfast food. As you are an Accor Member Plus, you will find some of benefits by joining as a member. One of them as you experience our upgrade room for your stay.At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your review and comments on our hotel's facilities and services. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.Sincerely Yours,Marak SetiadiGeneral Manager
« hide
"es goyobod"
6th May 2012, Bogor, Indonesia
- Novotel bandung, service, the best of all novotel which I have ever visited.- Superior room messages via the internet, I was surprised to be upgraded 2 levels, so the room can junior suite (because my orders are not available)- Staff called Galih very good and attentive to the guests, and all well, including the security and valet.
View management response »
Management responseDear Our Valued Guest,Warmest Greeting From Novotel Bandung.......!Thank you very much for your compliment to one of our staff. We do the training to all of our staff to give the best service to the guests and give more attentiveness to the guests. Hopefully, they can implement the training to day by day operation. We are also happy to see that you are happy with our service. At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your compliment and review. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.Sincerely Yours,Marak SetiadiGeneral Manager
« hide
"So so stay"
30th April 2012, jojo1998, bandung
I had a connecting rooms. The rooms are quite big. The carpet looks old and dirty. I step on a wire or some kind of needle. Luckly it is only sting my foot a bit. The beds are too soft. It is not good for guest with back problem.
View management response »
Management responseDear Mr/Ms Jojo1998,Warmest Greetings From Novotel Bandung.......!Thank you very much for your time in providing us your feedback on your last stay with us. We do really apologize for what happen with regarding some kind of wire in carpet. For your information on our last year guests comments, most of the guests were commented on our bed which was hard. However, your comment on the hard bed for the person who have a back pain can be consider. Which possibility for us to provide booth type of bed.At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your review and comments on our hotel's facilities and services. My Team and I hope to have another opportunity to serve you again at Novotel Bandung in the near future.Sincerely Yours,Marak SetiadiGeneral Manager
« hide
"Very Good Hotel in Bandung"
28th April 2012, Jakarta
It's very comfortand warmness hotel .. the food is great, the locations is good in central of Bandung. Every staff is good action in hotel .. nice rooms but the pool is too small ..
View management response »
Management responseDear Mr Loegada,Warmest Greeting From Novotel Bandung.......!Thank you very much for your short and concise comment on our hotel. I am please to see you enjoyed our comfortableness, services, nice room, and great food. We are still on the plan to make our swimming pool better.At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your review and comments on our hotel's facilities and services. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.Sincerely Yours,Marak SetiadiGeneral Manager
« hide
"Trusted Hotel! Thumbs Up!"
12th April 2012, Singapore, Singapore
I checked-in to the room 302, and on 07-Apr-12, we rushed out for sighseeing. I forgot to close my safe, left the door wide open, exposed all valueables including passports, wallets with almost thousand of Singapore dollars & computer inside. I thought that things will be gone upon return to the room, since it was very wide open, easily seen, and it was my fault too. To our surprise, when we return, I found that the safe was left untouched! My compliment and credit to Novotel Manageent and staff for the honesty. :-)
View management response »
Management responseDear Our Valued Guest,Warmest Greeting From Novotel Bandung.......!Thank you very much for your compliment to our staff and Management Novotel Bandung for the honesty. It's really our objectives to make our guests happy and secure. Honesty is one of our fundamentals in servicing the guests at Novotel Bandung.At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your compliment and review. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.Sincerely Yours,Marak SetiadiGeneral Manager
« hide
"nice hotel"
4th April 2012, Jakarta, Indonesia
-nice hotel-good service-cleaned room-nice location nearby to cihampelas walk-helpful staff-good food
View management response »
Management responseDear Our Valued Guest,Warmest Greeting From Novotel Bandung.......!Thank you very much for your short and concise comment on our hotel. I am please to see you enjoyed our services, clean room, and good food. At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your review and comments on our hotel's facilities and services. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.Sincerely Yours,Marak SetiadiGeneral Manager
« hide
"Good Hotel"
16th March 2012, Surabaya, Indonesia
Novotel hotel at Bandung is a good hotel, good location,good breakfast, good service I like to stay at Novotel Hotel at Bandung
View management response »
Management responseDear Our Valued Guest,Warmest Greetings From Novotel Bandung......!We share you very positive review with all our operating team in the morning briefing. This would definitely encourage our staff's spirit to explore the best possible way to continuously providing a unique experience to our potential future customers. At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your review and comments on our hotel's facilities and services. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.Sincerely Yours,Marak SetiadiGeneral Manager
« hide
"Pleasant stay at Novotel Bandung"
15th March 2012, Singapore, Singapore
Arrived at the hotel and met with fast and great welcome and check-in processing since it was pre-paid. Room was clean and big but the attached room to ours was under renovation till past 10:30pm. Safety and noise. The toilet needs some upgrading as it looked old and faucets need replacing though the bidet was a good add-on.Friendly service personnels; front desk, housekeeping and concierge. BUT every time we ask for a taxi to go somewhere they will try get us to use the hotel van(at a higher price).Otherwise hotel is central and very comfortable.
View management response »
Management responseDear Our Valued Guest,Warmest Greetings From Novotel Bandung.....!Thank you very much for your positive comment on Novotel Bandung which related to our express check-in, friendly and personal service and our staff hospitality. We do also apologize for the noise which come from our room renovation. We also take an action for our staff who offering the hotel's car for your transportation. Hopefully, when you come back to Novotel Bandung, these matter will not happen again. At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your review and comments on our hotel's facilities and services. We hope we have another opportunity to serve you again at Novotel Bandung in the near future.Sincerely Yours,Marak SetiadiGeneral ManagerArrived at the hotel and met with fast and great welcome and check-in processing since it was pre-paid. Room was clean and big but the attached room to ours was under renovation till past 10:30pm. Safety and noise. The toilet needs some upgrading as it looked old and faucets need replacing though the bidet was a good add-on.Friendly service personnels; front desk, housekeeping and concierge. BUT every time we ask for a taxi to go somewhere they will try get us to use the hotel van(at a higher price).Otherwise hotel is central and very comfortable
« hide
"Good location"
13th March 2012, Johor Baru, Malaysia
The hotel is situated 5 mins from the airport and it is close to the Ci Walk factory outlets. The staffs are friendly and helpful. The beds are one of the most comfortable i have slept in and complimentary internet is available in the room via DSL plug-in. The rooms are spacious and clean. My only gripe with this hotel is the shower. Its has only a glass partition which does not cover the bath tub enough to prevent water from spilling all over the bathroom floor.Choice of food at the buffet breakfast is quite reasonable. I wouldn't mind staying there again if ever i return to Bandung.
View management response »
Management responseDear Our Valued Guest,Warmest Greetings From Novotel Bandung.......!Thank you very much for for your positive review and taking the time to provide us your feedback on your last stay with us. We do really happy to read your comment mentioned on the comfortable and the good quality of your sleep, the spacious of room and the complimentary internet and the varieties of breakfast. For your additional information that we are now provide the complimentary WiFi as well as cable internet in room. However, we do also note your improvement comment on our bathroom. At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your review and comments on our hotel's facilities and services. My Team and I hope to have another opportunity to serve you again at Novotel Bandung in the near future.Sincerely Yours,Marak SetiadiGeneral Manager
« hide
"Standard Price for standard room"
5th March 2012, Lampung
I stayed at Hilton Hotel a day before, because of that i'd like to rate this hotel 3 out of 5. The quality of bed, furniture and cleanliness are just standard. It has no luxury and the size of room is just enough. The quality of service is good. There are plenty of better hotels to choose from, equals to the price.
View management response »
Management responseDear Our Valued Guest,Warmest Greetings From Novotel Bandung.......!Thank you very much for taking time to provide us your feedback on your last stay with us. We do really happy to read your comment mentioned "Standard Price for Standard Room". We are now tryinh to beutifying our hotel. We do reploshing all granite area from in front of Lobby until in front of Ballroom. We do also changing the new sofa for Junior Suite and some changing in the room amenities. Hopefully, by doing this, Novotel Bandung will become "Excellent Room" instead of "Standard Room".At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your review and comments on our hotel's facilities and services. My Team and I hope to have another opportunity to serve you again at Novotel Bandung in the near future.Sincerely Yours,Marak SetiadiGeneral Manager
« hide
"freindly Hotel"
22nd February 2012, Medan
thanks to miss> Lely receptionist who had been very helpfull to arrange the room with extra bed for my son, the bfast was great with a variant of choice even i am a vegetarian i can eat so many kind of menu, swimming pool was comfort eventhough is a liitle tiny but my son james 4 years really enjoy it. hope to come back n stay at Novotel Bandung again< Bravo
View management response »
Management responseDear Our Valued Guests,Warmest Greetings From Novotel Bandung to You and your son James......!We are really excited to read your positive comments on our hotel. We are glad to know that our staff attitude, hotel facilities, food and services met your expectations which will bring you back to Novotel Bandung again in the future.At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your good review and comments. My Team and I hope to have another opportunity to serve you and also your son James again at Novotel Bandung in the near future.Sincerely Yours,Marak SetiadiGeneral Manager
« hide
"Superb Hotel"
20th February 2012, aaw_azhar, KL
Superb Hotel with clean, large rooms, good location and fantastic breakfast. Only negative point was during check-in. Inefficient check in and some rooms were made available only after 2pm. Also a lot of confusion for extra beds booked earlier.
View management response »
Management responseDear Our Valued Guest,Warmest Greetings From Novotel Bandung......!Thank you for your time to provide us feedback on your last stay with us. We are happy to see you enjoyed our hotel as Superb Hotel with clean, large rooms, good location and fantastic breakfast. We have also taken some improvement action on our Inefficient check in and time of check in. Also related with your confusion for extra beds that booked earlier, we have briefed the concerned department to improve. We do apologize for the inconvenience. At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your review and comments on our hotel's facilities and services. My Team and I hope to have another opportunity to serve you again at Novotel Bandung in the near future.Sincerely Yours,Marak SetiadiGeneral Manager
« hide
"A complete stay !"
10th February 2012, Yao2011, Nakhon Ratchasima, Thailand
Nice place to stay. It 's close to Ciwalk shopping mall. Good views of Bandung can be seen from the room. Breakfast is excellent with both lcal and international food. The staff is friendly and helpful. When we visit Bandung next time, this hotel will be our first choice.
View management response »
Management responseDear Our Valued Guests,Warmest Greetings From Novotel Bandung.......!We are so excited to read your short and concise comments on our hotel. We are glad to know that our facilities and services met your expectations which will bring you back to Novotel Bandung again in the future.At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your review and comments on our hotel's facilities and services. My Team and I hope to have another opportunity to serve you again at Novotel Bandung in the near future.Sincerely Yours,Marak SetiadiGeneral Manager
« hide
"great hotel but room cleanilles need attention"
7th February 2012, Jakarta
the check in staff was friendly and efficient , food and waiters are excellent.the thing need to improved is the room cleanilles , stained carpert.Lobby , restaurant / coffe shop cleanilles is okay,
View management response »
Management responseDear Our Valued Guests,Warmest Greetings From Novotel Bandung......!Thank you very much for taking time to provide us your feedback on your last stay with us. I am happy to see you enjoyed our services and facilities. I noted your comments about the stain in the carpet. We directly to take the action in cleaning the stain at our carpet.At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your review and comments on our hotel's facilities and services. My Team and I hope to have another opportunity to serve you again at Novotel Bandung in the near future.Sincerely Yours,Marak SetiadiGeneral Manager
« hide
"Not bad"
3rd February 2012
Value for money is vry good.But their service is not good.My bookig is included breakfast.Every morning, They said to me "Not included"So every time I suggest my voucher.It is very stressful.
View management response »
Management responseDear Valued Guest,Warmest Greeting from Novotel Bandung......!Thank you for your recent feedback of your experience during your stay with us. We shal take a note your input for our review and consideration. However, I will be appreciate if you can tell me in what service that we still need to improve. And what kind of voucher that you use for the breakfast? Because we never use voucher for the breakfast, unless you are a member of Advantage Plus? If you are a member of Advantage Plus, it should be noticed by our front desk staff and inform to Square Restaurant staff. Please let me know the detail, so that we can improve on our service and product. And our final goal is to make our guests happy and smile, not stressful. At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your review and comments on our hotel's service. My Team and I hope to have another opportunity to serve you again at Novotel Bandung in the near future. And you may send me the email directly to gm@novotelbandung.com.Sincerely Yours,Marak SetiadiGeneral Manager
« hide
"Very normal rooms."
31st January 2012
Went they for a stay of 5D4N with 3 children ages from 2-4yrs, hubby and my parents. Day 1. Stayed in their Executive rooms for a night. Very big rooms but simple design. Clean toilets and beds. The toilets have a full range of toiletries from shaver to body scrub. There is also a separate stand shower and a tub. Day2-5. Moved to a premier room, as there are some booking errors. And we felt that there is no need to pay for the extra $$. The premier rooms have the same comfort level as the executive rooms. Just diff in size of rooms and the toiletries. And Cleanness of the toilets. The walls of the toilets have moulds on them with yellowing tiles and the tubs are not being washed out properly. The kettle is also a major put off, as the inside are being stained. We have have to wash it out with a towel before we can boil water for our children's milk. The Square Cafe: So so food, friendly staffs who understand little English & slow service. The Spa: Tried and traditional Boreh massage for 1hr30min. It consist of traditional massage + ginger scrub. All in all the experience was not relaxing as the massage was not on the point. Hence it has not helped to relaxed my tensed muscles from looking after 3 children during the whole trip. On making the spa more unpleasant was the fact that they did not provide disposable undies for change and I have to wear my undies during the whole massage. It was stained with the ginger scrub and after repeated wash and smell was still very strong and had to throw it away.All in all, I would say the hotel is a OK hotel for traveling without young children.
View management response »
Management responseDear Valued Guest,Warmest Greetings From Novotel Bandung.....!We appreciate detail review that you have submitted on this forum for us to learnt great things for improvements. Everything of your stay it was ok, until we move you to other room due to the booking mistake.We deeply apologize to hear about your inconvenience stay with us related with the cleanliness of the bathroom. We are on the project in re-painting the bathroom. We also deeply apologize on the very poor spa experience you had. The Spa was not directly managed by the hotel, it was run by 3rd party partner. However, it become our focus to give better service in our Spa.At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your review and comments on our hotel's facilities and services. We certainly hope the incident above will not deter you not to come back and stay with us again, as we do expect that we may show you a different hospitality then the last unexpected service you've experience.Sincerely Yours,Marak SetiadiGeneral Manager
« hide
"Bandung Trip."
31st January 2012, Singapore, Singapore
This is the 2nd time I stayed in Novotel Bandung Hotel. As an A club platinum member, I am entitled for free upgrading to a Junior Suite Room. The room was spacious and comfortable as if you are at home.The staffs are also friendly, polite and helpful. The Hotel is located near the popular shopping mall Ci-Walk which is about 1km away.It is also nearby to the airport which is about 10 ~ 15 mins away by taxi.Good Hotel worth to stay in.
View management response »
Management responseDear Valued Guest,Warmest Greeting From Novotel Bandung......!Thank you very much for sharing your feedback on this forum. We are happy to hear that you have a fabulous stay with us as an A|Club Platinum Member. We are also glad to hear that our staff gave you the best service during your stay with Novotel Bandung.For the location, yes we are close to the Airport and Train Station. And you right that we are close to C-Walk Shopping Center. At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your review and comments on our hotel's facilities and services. My Team and I hope to have another opportunity to serve you again at Novotel Bandung in the near future.Sincerely Yours,Marak SetiadiGeneral Manager
« hide
"First time in Bandung for my children"
25th January 2012, Yogyakarta, Indonesia
Novotel Bandung is a very nice hotel by location and by crew hospitality. I found it very nice, especially it is located close to train station and most important thing is that it is located very close to "Mak Uneh" Sundanese restaurant which we found had very authentic yet delicious food. That doesn't mean that hotel food was not nice, but as an Indonesian, I prefer traditional food to international.One thing that disturb us was the sound of some renovation machine that we heard after midnight, just after we fell in to deep sleep. I hope and do believe that this hotel will finishes this renivation in the near future, so for our next trip to bandung, we will not find such disturbance again
View management response »
Management responseDear Valued Guest,Warmest Greeting from Novotel Bandung.......!Thank you very much of your loyalty and a very strong positive review on our hotel. We are glad to know that our facilities and services met your expectation. Yes, it true that our location is close to the train station as well as the airport.We extremely apologize for your inconvenience during your stay due to the Granite Polisher at our lobby and restaurant area. However, the granite polisher is already done, now we do the granite polisher in Ballroom area. Hopefully, it will not disturb again for our guests.At Novotel Bandung, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Once again, thank you so much for your review and comments on our hotel's facilities and services. We hope we have another opportunity to serve you again at Novotel Bandung in the near future. Sincerely Yours,Marak SetiadiGeneral Manager
« hide
Hotel address
Jalan Cihampelas No 23 25West Java
40171 BANDUNG
INDONESIA
How to reach the hotel
GPS :S 6° 54' 24.32'' E 107° 36' 14.76''
Contact the hotel
- Tel. (+62)22/4211001
- Fax. (+62)22/4212999
- reservation@novotelbandung.com
