Sofitel Nanjing Galaxy Suning 5 stars

Customer review rating (ALL Rating) 4.1/5 146 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Located in Nanjing city center downtown area.

  • Free WIFI access throughout the hotel including public areas and guestrooms.

  • Fitness Center including indoor sun glass proofed roof heated swimming pool and GYM

  • Room size all over 40sqm.

  • Chinese restaurant features Huaiyang Nanjing cuisines hosted by Platinum Award Executive Chef.

Our accommodation(s)

Single Bed

SUPERIOR ROOM, One King-size Bed, City Views

  • 3 persons
  • 37 / 398 sq ft
  • Bedding 1 x Queen size bed(s)
  • Views: City View
  • Most of the accommodation: Balcony

Hotel location

Sofitel Nanjing Galaxy Suning

9 Shanxi Road, Jiangsu Province
210009 NANJING
China

GPS:32.067501, 118.772475

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  146 reviews

TripAdvisor Rating  4.5/5  2,228 reviews

Good overall stay experience

Customer review rating 5.0/5

G Business - Confirmed reviews ALL

Helpful service staffs and overall cleanliness are well maintained.

Most disappointing stay

Customer review rating 0.5/5

Jacky Couples - Confirmed reviews ALL

Booked via ALL App and Upgraded to a suite room for my wife birthday and our anniversary. We’ve been to many Sofitel around the world and had the best service and memorable experiences. As Platinum member, upon arrival no one helped with our luggage from cab to front desk, we did not get any welcome drinks. During the stay there was no efforts made to celebrate/elevate our occasion special. The suite on par with this class of room type, it is a deluxe room at best, furnitures are crowded and arranged/designed with poor usability. Workmanship details are poor throughout the room and fixtures. The room claims to have components of a suite but not friendly or usable to the guests. Upon entering there’s no coat rack or shoe storage at the entrance. The exercise yoga mat and weights is between the toilet and work desk within close proximity making it difficult to use. The work desk faces the entrance door reminiscent of a reception desk. The toilet also reeks of a faint sewage smell from the drainage opening. The water station in this “Suite” had a tiny basic model nespresso machine a basic room usually have with only 1 pod in 3 flavors. The electric water kettle with no access to an electric outlet near by the water station. The only one was already occupied by the nespresso machine. The living area is spaced very narrow and awkwardly a large television making it very uncomfortable for viewing distance and angle. Extra sofa furnitures also arranged along the window blocking the walkway and access to bedside tables. The washroom hardwares faucets cleaning had water marks and not polished, the facets in the shower are not well maintained with water leaking from gaps than the faucets, the shower tiling did not allow the water to drain and water remain a puddle/ pool after use. The grouting is yellowing browning aging with mildew. There are poor caulking and glue marks all over the bathroom. Water pressures from the plumbing is too strong, often easily produce too strong from the faucet/tap. The hotel claims to use Lavin toiletry however there were only a few fixed refillable shampoo bottles with Lavin logo. The bottom of the bottle had dates from 20…, more than 2 years from manufacturing date. The shampoos contents was skeptical it did not smell or performed to high quality. The Asian breakfast quality is average, western pastry and bread quality is few and poor. There’s no proper hotel quality coffee machines or barista's in sight. The kitchen wares, mugs and utensils were seen with IKEA logo. The only decent experience was a comfortable bed which is a basic essential at any hotel room. This booking wasted my suite nights upgrades and made our special occasion disappointing in an otherwise amazing city during the festive Chinese new year spring festival. This had me question quality of a Sofitel property and ALL properties. It’s definitely what I’d call “the French way” or even a 5 star property.

Good

Customer review rating 5.0/5

Isaac Business - Confirmed reviews ALL

Good

Very good price-performance ratio

Customer review rating 4.0/5

Florian S. Business - Confirmed reviews ALL

Huge rooms that only had minor flaws. Very quiet and above all clean. The staff was always courteous and helpful

Not quite the normal Sofitel

TripAdvisor rating 3.0/5

Bally1966 Business - TripAdvisor review

Clearly this hotel has its better days. At present, it is not quite the expected Sofitel standard. That said, it’s rather cheap. My host arranged the booking, and I was glad that the hotel had given me a room upgrade. The room was spacious, but its air conditioning wasn’t working well. Location is a concern. Most of the shops and restaurants nearby were for the locals. If you think it isn’t too far away from Intercontinental, I tried and it’s about 10 minutes’ walk. Breakfast was OK. Would like to see a better spread.

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Other web-users rate our hotel

  • 2,338 reviews 9.1/10 Location
  • 4,548 reviews 8.3/10 Room
  • 5,784 reviews 8.8/10 Service
  • 42 reviews 5.9/10 WiFi
  • 1,325 reviews 7.9/10 Cleanliness
  • 1,092 reviews 8.7/10 Breakfast

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