ibis budget Cardiff Centre 2 stars

Customer review rating (ALL Rating) 4.1/5 1,496 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Central Cardiff location - close to shopping district and event venues

  • Light snacks and drinks served throughout the day

  • Pet-friendly hotel, with on-site facilities

  • On-site parking with EV stations available - book ahead using JustPark location ID 192917

  • Wheelchair accessible hotel

Our accommodation(s)

Hotel location

ibis budget Cardiff Centre

Tyndall Street
CF104BE CARDIFF
United Kingdom

GPS:51.476517, -3.168262

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast

Breakfast

Start your day right - our breakfast features an array of fresh pastries, fruits and aromatic coffee; promising a delightful start to your day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,496 reviews

TripAdvisor Rating  3.5/5  1,627 reviews

Good / Ok Stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

We arrived and went straight to the desk, who was busy with some work which we understand but they could have just said 'Hello, welcome to Ibis Budget, I'm just with another finalising something with another customer and I'll be with you soon' sadly she said nothing until I asked am I correct we check in at the desk and that there isn't a machine to check in at. She answered no it's here and carried on with her work. 5 minutes later another worker came out and checked us in. My room was clean but sadly the tv didn't work, which wasn't a problem as I was out working so I informed the desk as I was leaving. There is an obvious issue with vapers / smokers as the hallways did smell and a fire alarm went off at 7am. Overall good, ok stay. Cheap and cheerful and great location for city central, train station.

Dear REBECCA, Thank you for sharing your experience with us. We sincerely apologize for any inconvenience you encountered during your check-in process. Your feedback regarding the lack of acknowledgment and assistance at the front desk has been duly noted, and we will address this with our team to ensure better communication and service in the future. We're glad to hear that despite the initial hiccup, your room was clean and that the location suited your needs. However, we regret to learn about the issues you faced with the television and the unpleasant odour in the hallways. Please know that we take all feedback seriously, and we will work diligently to rectify these issues to enhance the overall guest experience. We appreciate your understanding and patience and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Sincerely, Kamilla Robak

OK but no coffee in the room

Customer review rating 3.5/5

Rob Business - Confirmed reviews ALL

Stayed there loads of times . Bringing plenty of anglers along with me but this year was not allowed coffee in the morning as we have always done

Dear ROBIN, Thank you for your continued loyalty and for sharing your feedback with us. We deeply value your patronage and the insights you provide. We sincerely apologize for any inconvenience caused by the absence of coffee in your room during your recent stay. We understand the importance of starting your day on the right note, especially when it comes to maintaining specific routines. We now offer a hot beverage drinks tray, including a kettle, upon request for a nominal fee of £3.50. While we recognize this may represent an additional cost, as a budget hotel, we strive to balance affordability with guest comfort and convenience. Your feedback is incredibly important to us, and we are committed to continuously improving our services. We hope for the opportunity to welcome you back in the future, providing you with a more seamless and enjoyable stay. Sincerely, Kamilla Robak

Nice rooms clean and modern

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Enjoyable and relaxed

Dear SHARON, Thank you for your feedback. We're pleased to hear that you found our rooms clean and modern, and that you enjoyed a relaxed stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority. We appreciate your kind words and hope to welcome you back again in the future Sincerely, Kamilla Robak

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Very polite and helpful staff. Clean tidy and conveniently located. Parking was helpful and breakfast was fresh and well laid out

Dear GARETH, Thank you for sharing your experience with us. We're thrilled to hear that you had a pleasant stay and that our staff provided you with polite and helpful service. It's wonderful to know that you found your room clean, tidy, and conveniently located, and that you appreciated the convenience of our parking facilities. Additionally, we're delighted that you enjoyed our breakfast offerings and found them fresh and well laid out. Your positive feedback is greatly appreciated, and we will be sure to share your kind words with our team. We look forward to welcoming you back for another great stay in the future. Sincerely, Kamilla Robak

Good location, great room and service

Customer review rating 4.5/5

Eros Couples - Confirmed reviews ALL

Nice central location with a simple, clean room. Our room faced the main road (Tyndall St) so at night the traffic noise came through the window, but nothing that we personally had a problem with as people who don't need complete silence to sleep. Overall, very happy with our stay, parking was very easy and convenient, and the staff did a great job maintaining a clean, welcoming hotel!

Dear EROS, Thank you for your feedback. We're delighted to hear that you enjoyed our hotel's location, room quality, and service. We strive to provide a comfortable and convenient experience for all our guests. We appreciate your understanding regarding the traffic noise and are pleased that it did not significantly impact your stay. It's great to know that you found parking easy and convenient, and that our staff contributed to a clean and welcoming environment. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back on your next visit. Sincerely, Kamilla Robak

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Other web-users rate our hotel

  • 1,602 reviews 8.8/10 Location
  • 2,430 reviews 5.5/10 Room
  • 1,782 reviews 8.8/10 Service
  • 44 reviews 8.8/10 WiFi
  • 1,222 reviews 7.4/10 Cleanliness
  • 910 reviews 7.7/10 Value
  • 556 reviews 6.7/10 Breakfast
  • 32 reviews 4.1/10 Bar

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