Grand Sukhumvit Hotel Bangkok

"Comfortable stay"

21st February 2013, gautam_dwr, Gurgaon, India

Rooms are very nice with all the modern amenities and one thing I liked the most was the bed quality. Location was not that great as you have to pass Nana street which is a bit sleazy. Only used the reception service which was satisfactory. Also the staff doesnt misses to greet guests any time on the way. So overall a nice stay

Management responseDear Gautam,It is most kind of you to highlight our hotel amenities, bed quality and how our staff recognise the hotel guest all times. I would however like to inform you that hotel guest can avoid Nana street by using the street "Soi 6" which is connected to the sky train station, not only it is very convenient, environmental friendly and also at walking distance. We do look forward to welcome you back and i recommend you to enroll for our "Le Club" loyalty membership card that offer a range of promotions and benefits for all Accor hotels around the world. Feel free to contact me for any assistance at eam@grandsukhumvit.com.Many thanks and best regards.The ManagementThank you for
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"I won't call this a 5 stas hotel"

20th February 2013, wlhoh, Kuala Lumpur, Malaysia

Have to walk through the car park to reach the swimming pool, which is quite strange.My room was facing the condominium right next to the hotel, it's merely about 20 meters away; when I open the curtain to check on the view, a big fat old white man in his underwear was also looking from his window. When I requested to change to a better view room, I was given a dirtier room with a poorer view on a much lower smoking floor.

Management responseDear Wlhoh,We sincerely apology that you did not like the window view outside the room that was initially allocated to you and also that after we change the room for another one, you found it not to an acceptable cleaning standard. We keep our housekeeping standard to the highest standards and we are not sure what aspect of the room cleanliness can be improved and what type of view you desired at that time. I would appreciate if you could share some more details about it, as this will help the team to stir things in the right direction and avoid anything similar happening to our future customers.However I would like to mention that we have a front and a back tower and the hotel is in the city center, so depending on the floor your staying the view will be different. We also provide smoking or non smoking rooms depending on the guest request and we highly recommend our guests to inform us at the time of booking. Accessibility to the pool can be, through the parking or even the ground floor and those who love swimming, Gym and massage, we recommend them to stay in the front tower for easy and fast accessibility to these areas.We hope you will return to experience the better room experience and a different room type. I would be more than happy to assist you for any future booking. You can contact me at eam@grandsukhumvit.com.Thank you for taking the time to share your valuable view. I sincerely hope to hear from you.Warmest regardsThe management
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"Grand Sukkhanvit hotel Bangkok"

2nd February 2013, White643, Sydney, Australia

I found this hotel to have comfortable & spacious rooms with all the ammenities needed. Good service, Food was good. The hotel is also in a good location for shopping & enternment.I would reccommend this hotel.

Management responseDear White643,Your good feedback is very much appreciated and welcomed. Thank you to mention about our room size, good service, food and its location.We look to the pleasure of welcoming you back in the future.Warmest regardsThe Management.
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"Big rooms for a decent price"

9th January 2013, Susy-1974, Zurich, Switzerland

Booked the hotel because of the convenient location next to Nana BTS Station and the price.The rooms are very big with very comfortable beds. Booked a 1 Bedroom suite and on the way back a deluxe room which was upgraded to suite again.The rooms show a little sign of usage but maintenance is regularly done to make sure to maintain them.We liked the breakfast buffet which has a pretty nice selection and good coffee.The only negative point was that it was difficult to have an evening drink, the band at the main bar was very loud and had Christmas songs for the occasion (you may like the first but after a while ....) and the bar opposite the entrance was rarely served. All in all for a decent price you get nice big rooms for a decent price in a good location. Internet is free at the lobby but they use silly 2 hours code you can collect at the reception.

Management responseDear Susy-1974 ,Thank you for passing on your comments regarding your recent stay. We are pleased that you like the hotel location, the room size, the bed comfort and the breakfast selections.Your constructive comments about the band being very loud in the bar as well as the outside bar service is very much appreciated and have been elevated to the team. My apologies for the inconveniences. We are discussing with our internet service provider, how the free internet in the lobby can be extended above 2 hours period and we will eventually keep you update. Once again, thank you for taking the time to tell us your experience and we hope to welcome you once more in the future.Warm regardsVikash Dawoo
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"no good"

3rd January 2013, kmk4073, Seoul, South Korea

I was seved room at no smoking floor. but my room is filled with smoking smell. It's very terrible to me and my baby. of course my room changed , but I was unhappy.In addition, I requested baby court. Then the baby court was very very worn out..It was seem like destoyed. so I felt uneasy through night.In fact I disappointed your hotel...

"Pleasantly surpised."

28th December 2012, Globetrotter888_A, Singapore, Singapore

I was surprised to have my room upgraded to a SUITE! that made the biggest difference in my expectations.Enjoyed everything in the Suite - amenities, service etcLocation is alright. Hotel provided a free tuk-tuk service to the nearest BTS station Nana. The BTS is the most convenient and cheap means of transport in the city

"Good hotel near a terrible street"

14th December 2012, Sungfeng, The Hague, The Netherlands

Service was a-level. Hotel is well maintained with good facilities. Totally worth your money. if you have to pin point some negatives: the street next door is the pick up street of Bangkok. And the pool gets no sun due to the fact it is centered between two towers, thus can be some what cool.

"Not bad, not good"

26th November 2012, charlzey, Bangkok, Thailand

Wireless Internet was restricted and a pain to get access. Otherwise, reasonable. Alot of Japanese/Chinese tourists. Location was down an alley, good if you want to be away from the happenings of Sukumvit

"Not 5 Star"

25th November 2012, Soicee

The hotel bills itself as a 5 star establishment but it fails in a number of aspects. I've stayed in this hotel a number of times over the last 2-3 yrs & I have noticed that almost every room I have stayed in required some minor maintenance. There is usually insufficient or no drinking glasses in the rooms. One particular annoyance is the design of the wardrobes. Trousers or long dresses cannot be hanged so creases can fall out due to the inclusion of a second (lower) suspension rod that interferes with the free hanging of longer clothing. Breakfast is expensive (currently discounted 40% but still not good value) and food items are poorly organised and not of the quality that I associate with a 4 or 5 star hotel. Due to the location of the hotel in a one-way narrow soi it can be difficult to get a taxi willing to use the metre. There are taxi parasites parked in front of the hotel waiting to scam gullible guests into paying exorbitant fixed fares. On the positive side rooms are large & hotel staff are helpful & pleasant. Also close to nightlife & a short walk to Sky Train. I would rate the hotel as a 4 star establishment..

"Superb"

24th November 2012, ajaaga, Kolkata (Calcutta), India

Very clean, comfortable and location was perfect near to Nana BTS, next door is seven eleveen etc. Indian food is stone throw. the staff were very helpful. Room size was very big. I would strongly recommend and stay again. It is worth stay after a long working day.

"Good Hotel"

11th November 2012, sjt1000, Mumbai (Bombay), India

Its a good hotel situated in a bylane of Main Sukhumvit area and tries to take care of the needs of its guests. But it needs to expand its range of food served at its all day restaurant and should try to cover all the regions of the world.Also, the types of tea sachets kept alongside the teamaker should have a variety of teas.