Hotel - Mercure Plaza Biel
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Mercure Hotel

Mercure Plaza Biel

40 Neumarktstrasse  Postfach 3376 
2502  BIEL
SWITZERLAND

341 reviews
TripAdvisor Rating Based on 341 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  CHF
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 15  CHF
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being (Nearby)
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Solarium (Nearby)
    • Tanning salon (Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Pedal boat (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Athletics stadium (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 22:30
    • Opening hours : Week-end 06:30 - 22:30 ONLY SATURDAY

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between Standard Single Rooms, Double Rooms with a double bed or two twin beds or our Superior Rooms with kitchenette. Let us know whether you prefer a smoking or non-smoking room,or whether you need our room with reduced mobility access. All of our rooms include a free minibar, coffee and tea maker and fans. An ironing board and iron are available on request.

  • 100 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 9 family rooms
  • 40 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Free access with phone card
    • Automatic temperature control
    • Crib on request
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Plaza Biel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 341 reviews

r2b2014 2014/12/06
« Nothing special. »

As a platinum member I was given the smallest room (slightly larger than the bed); similar to Ibis Budget. Hotel rather dated. About 10-15 min walk to the station. Staff friendly. Overall nothing special.

Mercureplaza, Gérant at Mercure Plaza Biel, responded to this review

Thank you for taking the time to tell us about your experience at the Mercure Hotel Plaza Biel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to make sure the platinum guests will get upgrades when possible. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ilona Gloor, assistant manager

aclubmember 2014/09/11
« excellent Mercure standard »

Of all the Accor hotels that we have stayed in, the Mercure brand has been the most variable. Bienne is definitely at the top end. No problems with checking in and public and guest rooms of good quality. The restaurant served us a good dinner and breakfast of Swiss quality. Public transport was within a short walking distance

Mercureplaza, Manager at Mercure Plaza Biel, responded to this review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Ilona Gloor, Assistant Manager

Tom S 2014/08/03
« All good! »

This Mercure was reliable and comfortable and friendly. My wheelchair accessible room was exactly that. Rather more stylish hotel than the Ibis that I normally book. I'd definitely stay again, not least to get a chance to try the restaurant, which looked rather good too.

Mercureplaza, Manager at Mercure Plaza Biel, responded to this review

We very much appreciate your comments regarding your stay at Mercure Hotel Plaza Biel. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ilona Gloor, Assistant Manager

gfi2003 2013/12/11
« Our stay in Bienne »

The location of the hotel is just a few bus stop away from central train station with bus stop just right in front of the hotel visiting to old town of Biel is so convenient from the hotel in walking distance with amenities so close to good restaurants and shopping.

Spuddie11 2013/12/09
« Nice hotel, poor reservation methods »

This is a very nice hotel. However, we booked and paid, months in advance for three superior rooms, each for 4 nights. With very little time remaining before our booking, we were asked to take standard rooms. We were given refunds for the difference and vouchers for a drink in the hotel bar each evening. We were not given any explanation as to why we were the ones who should move, nor were we really given what I would consider to be any option - it seemed that it was "take it or leave it".

watchhans18 2013/10/14
« good location »

good location for sightseeing and shopping. Good connection to public transport right at the doorsteps. Even though the standard rooms are small and the air inside was too warm, everything you need for a stay is there. Breakfast was little poor compared to international Mercure-Standards. Staff was friendly and helpful.

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