Hotel address50/5 Sukhumvit Soi 19
How to reach the hotelGPS :N 13° 44' 30.00'' E 100° 33' 39.00''
Contact the hotel
- Tel. (+66)2/2073333
- Fax. (+66)2/2073339
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Grand Mercure Bangkok Asoke Residence - hotel reviews in Bangkok
Hotel code: 6162
Accorhotels.com customer reviews in partnership with TripAdvisor
"Back again and again...."
23rd September 2013, DD-Summer, Dublin, Ireland
This is our third time at the residence and we just love it! The apartment is large, airy and you have lots of space. Because it is a residence not a hotel, you don't have the tourist madness, it is quiet and perfectly located. If you want peace and quiet in a residence rather then hotel, this is the place! 5 minutes walk to BTS Asoke and Terminal 21 Shopping, but a free tuk tuk is available at certain times.
23rd August 2013, JohnC666666, Sydney, Australia
Very good option if you are looking for apartment style accommodation. Staff are always friendly and helpful. Pool on roof a must if staying in Bangkok.I extended my stay and they couldn't give me the same room so I was upgraded instead.Will definitely stay here again.
"Excellent in so many ways"
21st August 2013
I am a repeat customer and I expect to continue to repeat my visits. Excellent location, excellent staff, and very very comfortable rooms, I even cooked and had friends over for an evening - excellent.perhaps the only blemish is the somewhat small breakfast area in suite 206, once more than 4 people are seated, it gets stuffy. But I did not mind, and might consider giving breakfast a miss and make my own breakfast in the suite styled rooms.
7th August 2013, Te Puke
The hotel rooms were spacious apartments the biggest we have ever stayed in. The hotel was situated close to the skytrain & eating places. We were warmly welcomed on arrival & this is where we will stay on any future visits to Bangkok.View management response »
Management responseDear “Trip Advisor Member”,I would like to thank you for choosing to stay with Grand Mercure Bangkok Asoke Residence during your recent visit to Bangkok and for sharing your appreciation with us.I am delighted to learn that you had an excellent stay with us and particularly value our hotel, location and employees. I will share your comments with the whole team as this will certainly motivate them to keep up the good work.Looking forward to welcome you again on your next visit to Bangkok city.Best regards,Arnaud RouchonGeneral Manager
"10th dtay at this hotel"
14th July 2013, hastings
This is my 10th stay at this hotel in the past 5 years so I must enjoy this hotel or more a residencial apartment. This is the first time I have stayed in one of the 'side rooms' and I must say that I was not impressed with the room. Seems like a studio room with a door to close off the bed from the rest of the room, not the one bedroom suite that I have become accustomed to at this hotel. I used to have a 'special' feeling on opening up the door to one of the suites i've previously occupied, that was missing this time. The rest of the hotel is perfectly satisfactory, the staff make you feel welcome, the Concierge even regonised me from previouse visits. Reception went out of their way to assist in any task i requested.I will have to think twice next time I do my booking for Bangkok as to if I stay at this property again.View management response »
Management responseDear “Trip Advisor member”,It has been our great pleasure to welcome you back at Grand Mercure Bangkok Asoke Residence. Thank you for your loyalty and sharing your feelings about your recent stay with us.I am pleased to read that you appreciated our friendliness and personalized services of our staffs.Really sorry if you did not liked our Deluxe 80 Sqm Link-room Suite's layout and location attributed during your recent stay with us. Please don’t hesitate to refer to your favorite Suite's number or floor to our employee. We are trying our best to satisfy all our guests’ requests according our availability upon reservation.I look forward to welcoming you soon again at Grand Mercure Bangkok Asoke Residence.Best regards,Arnaud RouchonGeneral Manager
"stay in BKK"
4th March 2013, RuneHilmersson, Gothenburg, Sweden
The Hotel was alright as stated above. However, the transport to the airport supplied by you were very bad. First of all it was THB 700 higher as we paid for the same transport from Stable Hotell just across from Sukhumwit Road, three weeks ago. Furthermore, the mini bus, same type of car, in a luxury version from Stable Hotel.When we arrived at the airport the driver opened up the back door and my hand luggagewas fallen out on to the road. The driver than tried to not give back the exchange money.When I opened up my luggaged the driver went away without taken any notice about the result. The computor had crashed and is now delivered to a service company for repair or has to be scrapped. Would like to know if you are going to compensate the cost?View management response »
Management responseDear RuneHilmersson,Greetings from Bangkok and thank you very much for your review.I am very sorry to hear about your bad experience during your transfer back to the airport. We can find no record of these incidents with the taxi supplier and take such matters seriously. Please kindly contact me directly to discuss.Thank you,Arnaud RouchonGeneral Manager
"Spacious, clean, great value."
28th February 2013, Sydney, Australia
Chose to stay in 1 bedroom apartment.Very spacious, well maintained & clean.Kitchen was well stocked with utensils if needed.Bed was very firm .... just how we like it :-)Room / floor attendants were very efficient, friendly & prompt.Hotel is 'generally' in a central location, although on a hot day the walk to the main transport hubs (skyrail & MRT), although only 500 metres, was telling & not the best streetscape.Pool is modest, as is gym, but not heavily used whilst we were there, so adequate.Price .... depending upon time of year; but if you can get a deal under A$100 you are on a winner.Negatives ..... reception staff seemed a little disinterested / non-engaging.Hotel dining was non-existent due to renovation.As mentioned .... no street appeal.Room balconies have no furniture, as such a wasted space :-(Further reaches of rooms, tend to lack natural light.TV's were old clunkers with exceptionally bad reception (maybe a sound system or dvd player would be an extra selling point).Overall .... would definitely stay again.Suitable for business or extended leisure trip, and suited for middle to upper-middle expectations.If you are looking for true high end luxury accommodation, you may be disappointed, but not greatly.View management response »
Management responseDear Accorhotels.com traveler,Thank you for taking the time to review your stay with us. We are very happy that you enjoyed our 1 bedroom apartment and appreciated the efficient, friendly and prompt service from our room attendant. We are sorry if you feel that the front office service was not up to par with the surrounding. We will be using your review as an example in upcoming staff training programs so that our employees can better understand how their actions can impact the guest experience.Well noted your issue with our Tv's. Our chef Engineer investigated and fixed already the problem of reception from the satellite programs. Our hotel has also planned to purchase for this year new Smart Tv's for our guest rooms. We are sure that it will provide a higher experience with free Internet connectivity, Dvd player and soundsystem.Thank you again for your feedack and looking forward to seeing you again.Arnaud RouchonGeneral Manager
31st January 2013, hqabazard, Kuwait City, Kuwait
Hello Sir,I have enjoyed my stay at the Grand Mercure Bangkok Asoke Residence, the hotel was very clean and the staff where very friendly except there where drilling sounds in the morning.Best RegardsHeshamView management response »
Management responseDear Hesham, Warm Greetings from Bangkok! Thank you very much for staying with us!We are permanently providing training our team to ensure our highest hygiene and service in the hotel. Your satisfaction will be shared among the team here.I am sorry to hear that you were disturbed by engineering noise on the morning. Our Chief Engineer has been personnaly informed and will do its upmost to avoid any future occurence in the future. Best regards, Arnaud
"Huge rooms, great location, but service reduced"
3rd January 2013, TempleofPeace, Hong Kong
There are many Accor properties (over 20) to choose from in Bangkok. This one is a little different because it is a residence, with huge rooms, mini-kitchen, washing machine, etc. The location is quiet, yet close to the BTS. The restaurant was being renovated, with breakfast limited to a few choices. The roof-top pool is nice, though shallow (1.1m) and small. Concierge was minimal, and of little use - they could not or would not call for a regular taxi, only offering expensive limousines (Bt800 to the airport, compared to a meter fare much less than half that).
2nd January 2013
it was nice stay at grand mecure asoke. hotel staffs were very nice and helpful. huge room with complete kitchen sets. location of hotel is convenient.bed was too hard.will certainly back for the nice kitchen facility.
"Excellent Short Break in Bangkok"
3rd December 2012
Great hotel, spotless and excellent staff, not the best location I've ever stayed in but it is good and only 5 minutes walk to Asoke BTS and Terminal 21 Shopping center, will definately stay here again.View management response »
Management responseThank you very much for your time for sharing your experience with us. We are delighted to see that you appreciate our hotel, service and employees. Please be ensured that I will share your satisfaction with our team. Looking forward to welcome you back soon and wishing a very happy New Year! Arnaud
"Grand Mecure Bangkok Asoke Residence"
27th November 2012, Georgetown, Malaysia
The hotel is at great location if you want quiet and away from busy roads. Each room is suite-like with large bedroom, living and dining areas. Full kitchen is a surprise, unfortunately I didn't really utilize it. I will be better prepared the next time I'm back! Great place for vacation and business if you don't mind the distance from the happening places in Bangkok!
"Well worth the stay there"
25th November 2012, 340andrew, Cronulla, Australia
Great place to stay pool was great service good ,overall a great time . Very central to all shopping and the Skyrail was only a five minute walk .The room was large with cooking and washing area great after being there for two weeks .
"Still Nice but aging"
9th November 2012, AKLNZ73, Auckland Region, New Zealand
Great and peaceful location, easy access to BTS, shopping centres and entertainment. What I love about these apartments is the freedom and flexibility you have to wash, cook etc. while it is still fully serviced. Everything you need is there and nicely presented. The staff take great care in providing you a wonderful stay. This residence used to be a Sofitel some time ago and you can still see how beautiful it once was. The residence has aged however and during my recent stay there were some issues; The old aircon started to leak through the ceiling (blocked water pipe). A plumber attented promptly but during the clean out the water then sprayed to the 2nd aircon in the bedroom making another mess. It was however swiftly cleaned up and the staff apologised. The cover to the aircon could hardly be reattached as the screw holes were completely worn out due to the constant moisture. The shower and hot water is another concern. I could never adjust to a constant temperature, it was either cold or very hot. If you leave it on warm it stays cold. The third issues was the leaking washing machine, while it was a newer model it leaked water underneath making a lake in the kitchen. This was reported to the staff upon check out. So overall I still enjoyed the stay but the management seriously needs to replace / upgrade and repair several issues.
"Close enough but far enough"
28th August 2012
My suite was great and the hotel was back up soi 19 Sukhumvit 5 minutes from soi cowboy and all the noise .Great blackout curtains made it very easy to sleep during the day .Staff were lovely and friendly while keeping to themselves in the right balance .I will stay here again it was great value
"Great Stay, Lovely Staff"
21st August 2012, Santi5, Barcelona, Spain
5 minutes from Sukhumvit road, i stayed for 4 nights and was a perfect stay. Big apartment with full kitchen and lovely bathroom. Quiet and calm. Swimming pool nice at the top. I had to change my reservation and leave the hotel before and all were facilities and did not charge me even it was booked.Another great deal is that if you have a late night flight you can book your room last day until 8.pm for haf the price so you can prepare your plane trip with calm and have a shower before you leave.5 minutes from Terminal 21 were they have a great supermarket were you can buy everything for meals at the apartment and save good money.I will sure come back.
9th August 2012, ivenliang, Taipei, Taiwan
Good location, easy but not noisy. Very near to the shopping mall, Terminal 21.Huge room space for two of us. nice bed and two TVs, and the whole cooking set.It's just perfect. Worth to try on another holiday.
"I am satisfied with the staff's friendy reception."
11th May 2012, Mat0925, Tokyo, Japan
I am satisfied with the staff's friendy reception. I am making Asoke Residence a favorite hotel in Bangkok. Asok can be used BTS and MRT. It is very convenient. Shopping became convenient because it being able to be terminal 21(shopping center) new opened..
22nd March 2012, Dubai, United Arab Emirates
Café and restaurants should be available in the hotelNot enough selection in the Breakfast menuThanksYousef Kiblawi
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.