Mercure Hobart

"best service"

23rd May 2012, cactus12, Bahrs Scrub

We recieved the best service that we have recieved in any Accor hotel in Australia,from the booking in to dinner and breakfast.

"Good service & location."

16th May 2012

Stayed at the Mercure for 2 nights and would highly recommend this hotel. Staff were helpful, room was very comfortable and food was great.

"our stay"

15th May 2012, charliemycat, Melbourne, Australia

close to shops restaurants etc but would have liked airconditioning. Staff were very helpful as are all Accor people we always stay at their hotels

"Mercure Hobart"

10th May 2012, Cairns

Convenient location, clean and comfortable room at the Premier upgrade. Friendly staff. Will stay again when next in Hobart

"pleasant stay"

29th April 2012, cfazek, melbourne

I found the hotel rooms to be very comfortable and clean. Reception were friendly and helpful and everything was well organized for our arrival and departure. I would stay there again.

Management responseDear cfazek,Thank you for taking the time to share your experience at Mercure Hobart and we are certainly pleased that you enjoyed your stay with us.We look forward to the opportunity of welcoming you back to the hotel and Tasmania in the near future.Kindest RegardsAdrian Sampson
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"6 nights at the Mercure Hobart"

29th April 2012, gm256, Waggaman, Louisiana, USA

Relatively good location, easy cheap parking, room a bit noisy due to tenants thumping around like a herd of elephants in the floor above - probably due to poor noise dampening between floors rather more than usual noise being created by the people above

Management responseDear gm256,Thank you for taking the time to share your experience at Mercure Hobart. Whilst we are happy that you enjoyed your overall stay we are disappointed that your were disturbed by internal noise from above.Although we understand the flooring / ceiling to be solid concerete, please be assured that our maintenance team are currently investigating this matter further.Thank you again for sharing your comments and we hope for the opportunity of welcoming you back to the hotel in the near future.Kindest RegardsAdrian Sampson
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"Audette Groenewold"

25th April 2012, audette727, Launceston, Australia

The noise of the night club was a bit loud early hours of the morning. Not too good when you are looking for a night out from daily life. However the service from the hotel and restaurant/bar was excellent. The staff are highly trained, respectfull and the live music band was excellent. The main singer took time to speak to the clients in the room which made it very personal. Congradulations

Management responseDear Audette727,Thank you for taking the time to share your experience at Mercure Hobart and furthermore thank you for your kind comments with regards to the hotel team.I would like to apologise for the external noise mentioned which clearly caused a disruption to your stay.Pleased be assured that this is certainly not the norm and is currently been investigated further.Kindest RegardsAdrian Sampson
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"A tired look"

19th April 2012, Tassietrip, Brisbane, Australia

The cleanliness of the room was ok however the paintwork required attention, the fittings appeared somewhat outdated. In general the impression was a fatigued look requiring upgrading. The bed was great! The cost ($143) per night was not warranted. The buffet breakfast bar was average: we were told that they had run out of certain products (the Danish -es), which we happen to love and that it was too late to add new products (because it was close to the closure of the buffet breakfast time - 10am) Not really that impressed :-(

Management responseDear Tassietrip,Thank you for taking the time to share your experience at Mercure Hobart. Please be assured that the level of service you received during your stay and within our restaurant facility is not acceptable and certainly not the norm.Please can I kindly request that you contact me directly at the hotel as I would welcome the opportunity to discuss your experience further.Thank you again for your valuable feedback and kindest regardsAdrian Sampson
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"Hobart trip for Footy"

13th April 2012, paulaccor, Melbourne, Australia

Hotel great, food, service, rooms, etc. Only issue we had was our door would notunlock with cards and had to have a staff member let us in each time we left the room.Apparently the card reader had "died".

Management responseDear Paulaccor,Thank you for taking the time to share your experience at hotel and we are please that you enjoyed your stay and time in Tasmania ( not sure if I'm allowed to ask which team you support ).Please be assured that the problem with our locking system was an isolated event which has now been recified - I would like to pass my sincere apologies for any inconvenience that this caused during your stay.Thank you again and kinest regardsAdrian Sampson
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"Hobart for the weekend"

30th March 2012, Sydney

The hotel is average. Breakfast on Sunday morning was very poor. The staff just couldn't keep up with demand. First they run out of clean plates, then coffee cups. While we were there for about 40 minutes at no stage was there a full selection of the hot food, at one time the only item available was bacon (no eggs, baked beans, hash browns, mushrooms, tomatos, sausages). The hotel needs to review their smoking policy. There was a wedding on Saturday evening and most of the guests spent their time standing just outside the front doors smoking, groups of up to 20 people 1 - 2 metres outside the doors. Other hotel guests had to run the gauntlet through them just to get in or out of the hotel premises. The only good thing was the happy hour each evening.

Management responseDear Guest,Thank you for taking the time to share your experience at Mercure Hobart and firstly please accept my apologies for the level of service that you experienced during our breakfast service. Please be assured thast this is not a true reflection upon the high standards in which we set to achieve and corrective measured have been implemented within the Food & Beverage service. Furthermore, thank you for your comments with regards to the hotel's smoking policy. I am pleased to confirm that we are now currently reviewing this policy with the entire management team.Thank you again for sharing your experiences and we hope for the opportunity of welcoming you back to Tasmania in the near future.Kindest RegardsAdrian Sampson
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"Mercure a pleasant surprise"

27th March 2012, rick055, Somers, Victoria,AUS

Mercure punches above it's weight. Sure it is dated and a bit weary but the staff do their level best to work around its deficencies.Stayed in a king room with lounge and it was more than adequate.As a business traveller ticked all the boxes.Comfy bed, hot shower and good food ...DO try the steak...!!! Staff make the place however and obviously reflects a customer focus by management..No aircon but doors that open and let in fresh Air !!Have stayed here and at Hadleys and while Hadley's has the "olde worlde" feel to it..staff here definitely make up for the lack of "ambience" Stay here again ? Definitely !

Management responseDear Rick055,Thank you for taking the time to share your experience at Mercure Hobart and also for your kind comments with regards to the hotel team. We look forward to welcoming you back to the hotel very soon.Kindest RegardsAdrian Sampson
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"great place to stay"

26th March 2012, Deloraine Tasmania Australia

Friendly ,helpful staff, pleasant atmosphere,Terrific breakfast , lots to choose from. Great place to stay

Management responseDear Guest,Thank you for taking the time to share your experience at Mercure Hobart. We are certainly pleased that you enjoyed your stay with us and time in Hobart.We look forward to the opportunity of welcoming you back to the hotel in the near future.Kindest RegardsAdrian Sampson
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"Mercure Hobart"

13th March 2012, Seminyak

Fabulous people, great room, cow of a car-park and questionable food. Oysters brought through Muires and were obviously the smaller, drier ones not appropriate to export from Tasmania - very disappointing. Great wood-fired flavour to the steak. Wine list reasonable and prices quite acceptable. Staff so lovely and could not do enough - they are the property's greatest asset.

Management responseDear Seminyak,Thank you for taking the time to share your experience at Mercure Hobart and also for your kind comments with regards to the hotel team. Whilst we are certainly pleased that you enjoyed the wood fired kitchen, we are disappointed that your experience of our local delicacies did not meet your expectations. Please be assured that the kitchen team and Exectuive Chef are aware of your comments and will reveiw with our local suppliers.Thank you again for taking the time to share your experience and we look forward to the opportunity of welcoming you back to Tasmania in ther near future.Kindest RegardsAdrian Sampson
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"A Great Stay"

11th March 2012, Sydney, Australia

Found our experience was all that was expected and more. Staff assisted in every way to have our stay trouble free and enjoyable. Found the location handy to the CBD and the Dock area where many tours can be arranged and commenced.

Management responseDear Guest,Thank you for taking the time to share your experience at Mercure Hobart and we are certainly pleased that you enjoyed your stay with us and time in Hobart. We look forward to the opportunity of welcoming you back to the hotel and Tasmania in the near future.Kindest RegardsAdrian Sampson
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"a rather tired hotel, food poor, service wanting!"

10th March 2012, Melbourne, Australia

The hotel needs a good "scrub-up", No Airconditioning in the rooms, food (Friday Night) dinner (Fish & Chips) was so greasy that my wife couldn't eat it! Total misrepresentation of the WiFi service available by the Manager, who didn't know what she was talking about. She sold me access to Wi Fi, saying that it was available for 12 hours when I connected, I was locked out after 15 minutes. All of these Factors made for a most disappointing stay in your Hotel. NO RECOMMENDATIONS from us.

Management responseDear Guest,Thank you for taking the time to share your expereince at Mercure Hobart although we are disappointed that your stay has clearly become memorable for all the wrong reasons. Please be assured that as a hotel team, we are fully committed towards our guests satisfaction. As such I would welcome the opportunity to personally discuss your stay in more detail. Please can I kindly ask that you contact me directly at the hotel and at your convenience.Kindest RegardsAdrian Sampson
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"Good but .."

8th March 2012, ashryn, Australia

We stayed overnight at the Mecure Hobart. There was a wedding on the same night which we really didn't notice which was great. The rooms were clean, bathrooms with shower over bath were a bit dated but nothing to complain amount. Beds were comfortable. We didn't eat at the hotel although they did have a happy hour but be warned although they say $3.50 for a pot of beer it is only a specific beer which we were not told until we queried the price of our order. A more informative sign would be appropriate. Also they charge $10 a night parking which should have been included in the room cost really. We parked our car under the hotel and the boom gates were up and still up the following day when we left, we could have, like probably everyone else, just driven down and parked. It is little things that make a difference.

Management responseDear Ashryn,Thank you for taking the time to share your experience at Mercure Hobart and furthermore for the valuable feedback, suggestions that you have provided. As a result, we will review our 'happy hour' offer during the early evening and actively look to re develop this service.With regards to car parking at the hotel we do in fact charge a daily rate of $10 per 24 hours. Whilst this is still 33% cheaper than a number of other hotels within the city we do have a number of free street parking options surrounding the hotel.Once again thank you for sharing your comments and we look forward to the opportunity of welcoming you back to Tasmania in the near future.Kindest RegardsAdrian Sampson
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"Central city location"

20th February 2012, stillbreathin, Australia

The only downside of our stay was the queen bed mattress! Way too soft and I felt almost trapped in the impression my body weight made on it...probably time to renew it I'd reckon! Also car parking $10 per night...only $6 in Launceston!

Management responseDear Stillbreathin,Thank you for taking the time to share your experience at Mercure Hobart and we are certainly pleased that you enjoyed your stay at the hotel, with the exception of the bed mattress. We place a great amount of importance into the well being and sleep quality of all our guests and sincerely apologize for any inconvenience that your experience may have caused. Please be assured that the hotel team are available 24 hours per day and are fully committed to finding solutions when situations occur.Thank you again for sharing your experience and kindest regardsAdrian Sampson
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"Great "Happy Hour" & atmosphere at the bar"

16th February 2012, Burnie, Australia

Enjoyed everything there was to offer here , cleanliness ,good rooms etc & really enjoyed the Happy hour at the Bar each night, especially on the Friday evening when there was live entertainment . . Meeting fellow travellers & exchanging friendly travel tips was a bonus . Nice & close to CBD & all the shops & restaurants . Great place to stay when in Hobart

Management responseDear Guest,Thank you for taking the time to share your experience at Mercure and we are certainly pleased that you enjoyed your stay at the hotel and time in Hobart.We look forward to the opportunity of welcoming you back to the south of the state, hopefully very soon.Kindest RegardsAdrian Sampson
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"Mercure Hobart"

13th February 2012, Paxton NSW

We stayed at the Mercure Hobart in February, great month to visit. We found the hotel to be in a great location, walking distance to the waterfront and shopping areas. The meals, both breakfast and dinner in the restaurant was value for money and the meals were of excellent quality and size. The staff were very helpful with directions and suggestions for day trips. The only downside to the hotel, there is no airconditioning in the rooms and that meant having to leave the balcony door open for air, which in turn led to traffic noise in the early mornings (5am).

Management responseDear Guest,Thank you taking the time to share your experience at Mercure Hobart and furthermore for your kind comments with regards to the hotel team.Thank you again as we certainly look forward to the opportunity of welcoming you back to Hobart in the near future.Kindest RegardsAdrian
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"Comfortable stay in Hobart"

13th February 2012, Melbourne, Australia

We found this hotel to be pleasant and good value for money. The restaurant staff were the only let down, with numerous inexperienced waiters working when we had our only meal there. The bar area is lovely with comfortable couches to relax on; and the reception staff were always friendly and helpful.We did find our floor noisy for 2 of our 4 nights, with international travellers, who all knew each other, taking up numerous rooms around us, leaving their doors open so they could talk to one another. We were on the verge of requesting a floor change when we saw they were checking out! Request a quiet part of the hotel if that's a concern to you.

Management responseDear Guest,Thank you for taking the time to share your experience at Mercure Hobart and also for your valuable feedback. Firstly, please accept my sincere apologies for the level of service that your received within our restaurant facility. This is clearly not acceptable. Please be assured that this matter has been investigated with corrective measures and training implemented.Thank you again for taking the time to share your experience and kindest regardsAdrian Sampson
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"A Definite Must"

10th February 2012, Sydney, Australia

The friendliness and service I could not fault. The room was clean, light, roomy and well equipped with everything I needed. Loved the coffee machine! The bed was so comfortable which was a bonus as I had some painful problems with neck and shoulders. A quick and easy walk to the city was a plus as was the parking. I was very impressed and would recommend this Hotel to tourists especially.

Management responseDear Bronwen1942,Thank you for taking the time to share your experience at Mercure Hobart and we are certainly pleased that your enjoyed your stay at the hotel.Furthermore, thank you for your kind comments with regards to the hotel team and we look forward to wlecoming you back to the hotel in the near future.Kindest RegardsAdrian Sampson
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