Hotel - Mercure Surabaya
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Mercure Hotel

Mercure Surabaya

Jl Raya Darmo 68 - 78 
60264 SURABAYA
INDONESIA

564 reviews
TripAdvisor Rating Based on 564 reviews
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From 476000.00 IDR
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Select your dates 476000.00 IDR

Mercure Surabaya

Mid-scale hotel for business trips or leisure

Mercure Surabaya is situated on the main route through Surabaya, next to consulate and government offices and tourist attractions such as the Tugu Pahlawan heroes monument and the zoo. Ideal for business and leisure travel, boasting easy access to Gubengrailway station and the airport, the Mercure Surabaya hotel features 126 rooms including seven suites with exclusive butler service, two restaurants, a coffee lounge, pool bar, three meeting rooms, a ballroom, swimming pool, fitness centre and spa.

This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Breakfast
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • JUANDA INTL AIRPORT
  • Hotel open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)

Catering

  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Mercure Surabaya

Jl Raya Darmo 68 - 78
60264
SURABAYA
INDONESIA

Tel: (+62)31/5623000
Fax: (+62)31/5678383

Check-in from 14h00
Check out up to 12h00
Access and transport
  • Surabaya : Bungurasih
  • JUANDA INTL AIRPORT At 20km / 12.43 miles  - Shuttle paying
  • Gubeng Station At 4km / 2.49 miles

GPS : -7.285050, 112.739236

Our rooms

  • Superior 2 Single Beds
    Superior 2 Single Beds

    A modern superior room comes with twin beds, bathroom with shower, TV Cable, minibar, WIFI Internet access and city view.

  • Superior 1 Queen Bed
    Superior 1 Queen Bed

    A modern superior room comes with queen-size bed, bathroom with shower, TV Cable, minibar, WIFI Internet access and city view.

  • Premier Superior Twin
    Premier Superior Twin

    Enjoy great modern design, 42" LED TV with international cable channels, Wonderful city view, bathroom with rain shower, 24 hours of free Internet access.

  • Deluxe 1 Queen Bed
    Deluxe 1 Queen Bed

    Enjoy great modern design accompanied with the cozy sofa , 42" LED TV with international cable channels, privilege benefit, bathroom with rain shower, 24 hours of free Internet access.

  • Executive Suite 1 king bed
    Executive Suite 1 king bed

    Treat yourself with a stay in the spacious Executive Suite (54 sq.m.), including VIP service! It offers a separate living area with comfortable sofa and a free daily newspaper.

  • Premier Superior Queen
    Premier Superior Queen

    Enjoy great modern design accompanied with the cozy sofa , 42" LED TV with international cable channels, privilege benefit, bathroom with rain shower, 24 hours of free Internet access.

  • 258 rooms
  • 30 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

Photo non contractuelle / Strictly non binding
Lunch 11:00 - 14:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 18:00 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

EBISU Type of cuisine: Japanese

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Photo non contractuelle / Strictly non binding
Lunch 00:00 - 12:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 12:00 - 23:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

COFFE CAFE Type of cuisine: Cafe

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Photo non contractuelle / Strictly non binding
Lunch 10:00 - 14:30
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 18:00 - 22:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

LAN HUA Type of cuisine: Thematic cuisine


Our modern Chinese cuisine restaurant seats 90 and also has 3 private dining rooms.

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Photo non contractuelle / Strictly non binding
Lunch 05:00 - 15:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner 15:00 - 23:00
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

TRIMURTI RESTO Type of cuisine: Regional


Indonesian and international cuisine in an open kitchen style, close to the lounge area and with views to the swimming pool and pond.

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See all our restaurants
COFFEE CAFE Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

COFFEE CAFE


Our American style coffee lounge serves sandwiches and cakes all day and has live entertainment starting from 6pm.

OASIS SWIMMING POOL Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

OASIS SWIMMING POOL


The Oasis swimming pool is located at back of the hotel building along with a pleasant garden arrangement and pool snack bar.

See all our bars
See all our restaurants and bars

Your meetings and events

Our meeting rooms


  • Number of meeting rooms: 4
  • Maximum size: 1,100 m2
  • Maximum capacity: 2,000
  • Maximum banquet capacity: 1,000

Our customer reviews for Mercure Surabaya

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 4.0/5 Based on 564 reviews

ekieinfo 2016/08/09
« Mercure Surabaya »

We only stayed 2 nights in this very nice hotel. Staff was very friendly and helpful. Breakfast was plenty with local and 'european' style dishes. Room were great and clean. When we will visit Surabaya again we will book this hotel again.

Ferdi H 2016/05/23
« Comfortable Short Stay at Mercure Surabaya »

I booked this hotel as a member of Accor Plus. The overall service is very good. The junior suite is very spacious. Thank you for the welcome tiramisu cake. One thing that bothered me is that i can't control the temperature of the shower, it's either cold or very hot. Others are perfect. Thank you for the experience. Will come back.

Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Mr Ferdi H, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. your experience regarding hot water can,t control the temperature of the shower,the top priority chief engineer have than make action to fix the problem for avoid many complaint in the future can do better than this. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operation Manager Rohmad Oktoriyono

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