Hotel - Mercure Surabaya
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Mercure Hotel

Mercure Surabaya

Jl Raya Darmo 68 - 78 
60264  SURABAYA
INDONESIA

608 reviews
TripAdvisor Rating Based on 608 reviews
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Select your dates 476000.00 IDR
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • JUANDA INTL AIRPORT
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Babysitting on request
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)

Catering

  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 258 rooms
  • 30 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Bidet
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Surabaya

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 608 reviews

ekieinfo 2016/08/09
« Mercure Surabaya »

We only stayed 2 nights in this very nice hotel. Staff was very friendly and helpful. Breakfast was plenty with local and 'european' style dishes. Room were great and clean. When we will visit Surabaya again we will book this hotel again.

Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Ekieinfo, Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Mercure Surabaya. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best Regards, Sugito Adhi General Manager

Ferdi H 2016/05/23
« Comfortable Short Stay at Mercure Surabaya »

I booked this hotel as a member of Accor Plus. The overall service is very good. The junior suite is very spacious. Thank you for the welcome tiramisu cake. One thing that bothered me is that i can't control the temperature of the shower, it's either cold or very hot. Others are perfect. Thank you for the experience. Will come back.

Sugito A, Manager at Mercure Surabaya, responded to this review

Dear Mr Ferdi H, We very much appreciate your comments regarding your stay at the Mercure Surabaya. It is always a pleasure to receive positive feedback. your experience regarding hot water can,t control the temperature of the shower,the top priority chief engineer have than make action to fix the problem for avoid many complaint in the future can do better than this. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Operation Manager Rohmad Oktoriyono

Bimo A 2016/05/02
« An improving hotel in the heart of Surabaya »

This is not my first time staying at Mercure Surabaya, and every time I pay a visit, they are always making improvement. Last December I stayed there, they were renovating their Japanese restaurant "Ebisu", and this time they are renovating their bar "Coffee Cafe" I was impressed by the Duty Manager "Wayan" who recognize me and remember my name every time I stay there. He always took my check in every time I arrive and it was always fast and pleasant experience to me. I look forward to see the new renovated Coffee Cafe Bar next time I visit Surabaya.

Sugito A, Manajer Umum at Mercure Surabaya, responded to this review

Dear Mr. Bimo, Thank you for your support towards Mercure Grand Mirama Surabaya. We very appreciate your reviews in here. We are more than happy to have you stayed in our hotel and would gladly make your stay period very memorable and had meaning. We will absolutely informed this happy news to all our staffs in order for them to be better in the future. Looking forward to your next memorable stay with us. Best Regards, Sugito Adhi General Manager

MAK800 2016/04/03
« My favorite Hotel in Surabaya »

Stayed in the old wing, rooms were clean/tidy, bed was great and service and checking in experience was efficient. Coffee house was pleasant even though undergoing renovation, restaurants serves good quality food.

Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr/Mrs. MAK800, Thank you for your support toward Mercure Grand Mirama Surabaya. We are more than happy having you stay with us when you visit Surabaya. It is our pleasure to give the best services and facilities we have to make your stay memorable. We assure you to absolutely forward this information to our management and staff in Department concerned. Hopefully Mercure Grand Mirama Surabaya stiil your only choice to stay whenever you visit Surabaya. Looking forward to see you again in our hotel. Best Regards, Sugito Adhi General Manager

Alfred T 2016/03/12
« Still great stay! »

Back to this hotel after 2 years, the still friendly as usual and received warm welcome at arrival. This time round I was allocated a room at new tower, although the room is slightly smaller compared to the old tower, but the room is modern and comfortable. The water pressure in the bath room is strong enough for you to take a good shower! Overall is another great stay for me and will always stay in this hotel when I back to Surabaya. Once again to thanks the GM and the team who take good care of me during my stay in Mercure Surabaya!

Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. Alfred, Thank you for your support toward Mercure Grand Mirama Surabaya. We can not thank you enough for your testimonial. Very appreciate your positive reviews and your suggestions. We are pleasure to welcoming you again in Mercure Grand Mirama Surabaya. Best Regards, Sugito Adhi General Manager

yellownut 2016/02/11
« Good stay as always »

We had a wonderful 2 nite stay at Mercure Grand Mirama Surabaya. I was pleased because the give an excellent service during my check in and check out time since I have the member card. They upgraded my room into the new room in their new building for free. Also they have a special event of Chinese New Year with "barongsai show" that made my kids felt really happy. Surely will come back there...

Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Ms. Yellownut, Thank you for your support towards Mercure Grand Mirama Surabaya. We very appreciate your reviews in here. We are more than happy to have you stayed in our hotel and would gladly make your stay period very memorable and had meaning. We will absolutely informed this happy news to all our staffs in order for them to be better in the future. Looking forward to your next memorable stay with us. Best Regards, Sugito Adhi General Manager

chrisU98SI 2016/01/25
« Bedsheet was full of stains and lobby bar is smokey. »

Although I was given room in the new wing, the cleanliness of the room is terrible. Bedsheet is full of stain. Lobby bar is full of smoke that actually contaminate the whole lobby too. This is definitely a "smoking" hotel. I advised the reception twice about the malfunction of safety deposit box in the room - until I checked out, they sent no one to correct it.

Sugito A, General Manager at Mercure Surabaya, responded to this review

Dear Mr. ChrisU98SI, Thank you for your support towards Mercure Grand Mirama Surabaya. We are very deeply sorry for the inconvenients you had while you were staying with us. We make sure that all your criticisms will be brought to our Management and find solutions immediately. Hopefully our cooperation would not stop regarding these matters, we are still looking forward to your next stay at Mercure Grand Mirama Surabaya. Best Regards, Sugito Adhi General Manager

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