Novotel Wien City 4 stars

Customer review rating (ALL Rating) 4.4/5 386 reviews

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Description

Hotel extras

  • Novotel Wien City within walking distance of the city center

  • Executive room with balcony and view of Ringstrasse

  • Children up to 16 years of age stay in parents' room free of charge

  • Jogging path along Danube canal directly in front of hotel

  • Restaurant serving regional and organic-certified dishes

Our accommodation(s)

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Hotel location

Novotel Wien City

Aspernbrueckengasse 1
1020 VIENNA
Austria

GPS:48.213099, 16.382962

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

FAMILY AND FRIENDS THE SNUGGLY

The modern restaurant offers a selection of regional and international specialties, prepared from fresh, first-class, seasonal ingredients. All dishes can be ordered in three sizes, as a taster, starter or main course

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  386 reviews

TripAdvisor Rating  4.0/5  1,913 reviews

Certificate of excellence 2023

Very nice hotel

Customer review rating 5.0/5

Lucian Solo - Confirmed reviews ALL

The hotel is nicely located, the rooms are confortable, the city center is at about 20 min by foot. The welcome team is very nice and helpful, I had all the information I need the moment I arrived. The food in the restaurant is excellent.

Dear Lucian, Thank you for taking the time to share your experience with us. We're delighted to hear that our central location contributed positively to your stay and that you found comfort in our rooms. It's also wonderful to know that our welcoming team provided all the information you needed upon arrival and that you enjoyed the excellent food at our restaurant. We appreciate your suggestion for a greater variety at breakfast and are always looking for ways to enhance our guests' dining experience. We hope to have the pleasure of welcoming you back to our hotel in the future. Warm regards, Markus Koller, Cluster General Manager

Good stay!

Customer review rating 5.0/5

Aleksandra Solo - Confirmed reviews ALL

Nice hotel, rooms, location Nice reception, specially Russian talking man - polite, informed about everything, very nice!!

Dear Aleksandra, Thank you for sharing your review. It's wonderful to hear that you found our hotel's rooms and location to your satisfaction. We are delighted that our reception team, especially the Russian-speaking colleague, provided you with excellent service and were well-informed. Our team strives to make every guest's stay comfortable and memorable, and it's rewarding to know we've succeeded. We look forward to welcoming you back on a future visit. Kind regards, Markus Koller, Cluster General Manager

Well located and nice staff

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel is in a great location, walking distance from the main attractions.

Dear Guest, We are glad to receive such a positive review! We're delighted to hear that our convenient location contributed positively to your stay, allowing you to explore the main attractions of Vienna with ease. It's also wonderful to know that our staff made a good impression and helped to make your visit enjoyable. We look forward to welcoming you back in the future. Kind regards, Markus Koller, Cluster General Manager

Very good location, mediocre staff

Customer review rating 3.5/5

Ioannis G. Families - Confirmed reviews ALL

We were two couples with one baby each. Due to various flights’ alternations and delays the first couple arrived at the hotel at 12:30pm the day of the check in and even though we have contacted the concierge to request any available room asap because of the baby needing rest, the staff was unable to help address our request. Moreover, the actual check in took place not at 15:00pm as the least expected but 40 mins later. As a result the baby was exhausted and cranky. As an apology the first couple received an upgrade to a family room facing the street. However, this was already within our booking. Anyways we didn’t make any complain. The second couple arrived at the hotel at around 16:00pm after a 2.5 flight delay with the other baby being also very stressed and tired. Upon arrival, we requested for the baby and the mother to be escorted to the available room asap but instead even after the necessary ID checks, we waited for at least 30’ before actually being allowed to get into the room, while the baby was already very upset and crying. All in all we considered this as very rude behavior from the staff. Also the room albeit spacious and convenient, was not equipped with a crib as we requested but with a couch opened as an additional bed. We were asked to let change this setup and have the crib added but it was already 5:00 in the noon and we wanted to put the baby to sleep so we kindly refused. It should already be there before our arrival. Finally, both the shower and the bath sync were almost block and didn’t function properly, but we also didn’t want to make it a big deal. On the bright side, the staff of the restaurant and the bar were all really friendly and willing to help us every time. We really appreciated when they offered to provide us with some special orders for babies’ food. To conclude, the hotel has the advantage of being very nice and at a great spot, literally 10’ walk from downtown and next to a tube station, as well as a very nice restaurant offering great breakfast and lunch options. However, the concierge staff needs to be more polite and helping and learn to address clients’ requests more efficiently.

Dear Ioannis, We thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed the prime location of our hotel and the friendliness of our restaurant and bar staff. It's also great to know that our team was able to accommodate special requests for your babies' meals and that the proximity to key attractions added value to your stay. However, we regret to hear about the challenges you faced upon check-in and with the room setup. While our check-in time is generally from 2:00 PM, we always strive to accommodate early arrivals as swiftly as possible, especially when travel fatigue is a factor. We apologize for any inconvenience caused and appreciate your understanding that the comfort and satisfaction of our guests are a top priority for our team. Rest assured, we are continually looking at ways to enhance our guest experience. We appreciate your valuable input and hope to welcome you back for a more comfortable stay in the future. Kind regards, Markus Koller, Cluster General Manager

Great for ECR and families

Customer review rating 5.0/5

B. Families - Confirmed reviews ALL

Three night stay with the family while I attended a conference at Austria Vienna Centre. The rooms are large and comfortable. The bathroom is separate from the toilet which was a bit challenging with a toddler who has just potty trained. The staff were great! (Jacob and Jacob especially so). It was very kid friendly and offered many toys and colouring stuff for my little one. We didn’t eat at hotel but cafe Ansari nearby, vapiano and the thai tapas place next door were great.

Dear Guest, We appreciate that you took the time to share your experience with us. We're delighted to hear that our spacious rooms provided a comfortable stay for your family during the conference. It's wonderful that the separate bathroom facilities were useful, although we understand it can be a bit challenging with young children. Our team, particularly the Jacobs, will be thrilled to know they made a positive impact on your visit, and we're glad our child-friendly amenities added enjoyment for your little one. While we're sorry to hear that you didn't dine with us, we hope you found the dining options in the vicinity, such as Cafe Ansari, Vapiano, and the Thai tapas place, to be delightful alternatives. We hope that you will return in the future. Best regards, Markus Koller, Cluster General Manager

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Other web-users rate our hotel

  • 1,042 reviews 8.8/10 Location
  • 1,020 reviews 7.2/10 Room
  • 808 reviews 8/10 Service
  • 25 reviews 7.8/10 WiFi
  • 585 reviews 6.8/10 Breakfast
  • 446 reviews 7.6/10 Cleanliness
  • 192 reviews 4.1/10 Value
  • 10 reviews 9.1/10 Wellness Area

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