La Residence Hue Hotel & Spa - MGallery Collection

"Art Deco"

4th May 2012, Carol W, Perth, Australia

Wonderful Art Deco building. Very peaceful place except with the door open - then you can listen to announcements (in Vietnamese) from the train station 24/7!

"Very nice hotel"

2nd May 2012, caroline900, spain

Very nice hotel with a great atmosphere.A perfect and relaxing base for visiting Hue. We do recommend it

Management responseDear Caroline900I would like to take this opportunity on behalf of the entire team here at the hotel to thank you for the time you have taken to post your valuable comments on Trip Advisor. It is great to read that you have had such an enjoyable experience and please rest assured that we will share accordingly with the entire team.Finally thank you for choosing La Residence for your recent stay in Hue and for the personal recommendation you have given. Please do not hesitate to contact me should you require anything else in the future or if you have friends/family visiting Hue.Warmest RegardsAnthony J. GillGeneral Managergmo@la-residence-hue.com
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"very good hotel"

29th April 2012, michaelfrodsham, Frodsham, United Kingdom

La Residence offered an excellent deal at the time we stayed and it proved very good value. The hotel was modern and very well kept. The hotel grounds were very attractive both night and day. The rooms were good value and we chose to upgrade to a river view room for a reasonable cost. Like all the upmarket hotels the food and drink prices were somewhat high considering the external prices in Vietnam. The staff were uniformly excellent and helpful.The only downside was that it was a little way out of the centre and , as there was a heatwave when we were there ,we did not venture out as much as we would normally have done. We saw the other hotels in this price range from the outside and definitely felt that La Residence was the best choice in Hue

Management responseDear michaelfrodshamFirst of all I would like to thank you on behalf of the entire team for the very kind and positive review you have recently posted on Trip Advisor. The team will be very rewarded to read your comments in particular the modern hotel, good value (even with low competition prices externally) and your title rating as a very good hotel. The location of La Residence is a little out of the center for you however this does add to the serenity that is appealing to many guests.Finally thank you so much for choosing our hotel for your recent visit to Hue and please do let me know if you plan to return in the future.Warmest RegardsAnthony J. GillGeneral Managergmo@la-residence-hue.com
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"best place in town"

18th April 2012, brandenburg5, London, UK

We really enjoyed our stay at the Residence - the large room with a balcony and view of the river was beautiful, the staff were well trained and helpful, everything just right. The restaurant is by far the best place to eat in town; in fact other restaurants were rather disappointing, compared to Hanoi.

Management responseDear brandenburg5I would like to take this opportunity to thank you for the time you have taken to post your valuable feedback on Trip Advisor; as a team we place a large amount of focus on this channel as we feel it provides the most direct and honest feedback. It is great to read that you have enjoyed the large room, river view, well trained staff, great restaurant and everything just right. Please rest assured that all your kind comment will be passed to the relevant management for dissemination; they will all be very rewarded by your comments.Finally thank you for choosing La Residence for your recent visit to Hue and please do not hesitate to contact me if you require anything further in the future.Warmest RegardsAnthony J. GillGeneral Managergmo@la-residence-hue.com
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"Outstanding Boutique Hotel on the Perfume River"

9th April 2012, Gavin W, Yokohama

We stayed for a week here and would strongly recommend it to other travellers. We were upgraded to a suite on the Accor Gold Card and had a wonderful balcony with glorious views of the river. the room itself was spacious and comfortable with all the facilities you would expect.The hotel's strongest points are its staff, the decor, its location and the pool. The staff, headed by Anthony the manager, are among the best we have come across in years of travelling. The service is geniunely friendly and helpful and far removed from the autuomated deference you so often receive in large five-star hotels. We were treated rather more as welcome house guests and this made the stay all the more pleasing. Particlar mention should be given to the front desk members Tam, Nguyet, Loan and Loan; and Dung and Thi in the restaurant. We even received a Get Well card when my wife and I caught colds along with numerous offers to get doctors and medicine. The concern was honest and appreciated.The decor will have been noticed by anyone who has taken the trouble to glance at the website. It is very "Les Années 25" and it works and it's fun. The place is just screaming for film location scouts and script writers to come and make up some Poirot pastiche called "Death on the Perfume River". Which brings us to the hotel's location. The riverside idyll can be made to work so well for hotels. The gentle parade of life along the river, the restful sunsets and the excursion opportunities all enhance the stay.The pool is large, deep and, I believe, salty. This is an option which I think more hotels should go with. The visiblity under the water was great, it was good to swim in and didn't have the smells and stings of many pools. A great decision.My one piece of advice to other travellers would be to stay a little longer. During our week we saw many people come and go and overheard many a conversation expressing regret that they could not stay another night. Travellers tend to charge through Hue in a day on the way to or from Hoi An. We visited Hoi An on a day trip (thanks Anthony) but believe Hue, with the royal tombs, the Citadel, the river and La Residence is worth a longer stay.

Management responseDear Gavin WI would like to take this opportunity to thank you for choosing La Residence for your extended leisure stay in Hue and for taking the time to post your detailed and invaluable feedback on Trip Advisor. It is great to read that you have enjoyed your time in Hue so much and yes we certainly do have many guests that wish they could stay longer at La Residence. We do so appreciate the comments you have made about the team and kindly rest assured that we will take time to disseminate; they always find this very rewarding and motivating. It is great to read your feelings about the style of service as we are truly aiming for a less stifled and more homely welcome to our hotel; it is obvious you travel extensively and can read into this so easily.On behalf of the team we sincerely look forward to receiving you again at the hotel in the not do distant future; please contact me directly in this regard or indeed for anything else you may need.Warmest RegardsAnthony J. GillGeneral Managergmo@la-residence-hue.com
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"Time capsule"

23rd February 2012, Seoul

Context: we finished our short, off-season trip across the region with a ‘urban’ stay in downtown Hue (La Residence) to enjoy the city to its fullest, after one stop in Hoi An, and another in the ‘greener’ Pilgrimage Village Resort (just a few kilometers South of Hue). At La Residence, you feel like in a very comfortable time capsule, and the 'art deco' statement definitely helps: every single detail is crafted accordingly, from the architecture to the typo on the walls, from the pieces of furniture to the cutlery. The view on Perfume River, relatively protected here compared to other parts of the city, completes the trick, and the constant rain even added to the special atmosphere (February was certainly not the best season to enjoy the gardens, and the pool was under renovation, but the fitness center was just fine, and we came for the city). ‘Le Parfum’ confirms its excellent reputation, with an exciting menu for both Vietnamese and Western cuisines , and a non-stop 11:30-23:00 lunch/dinner service. The space and river view contribute to the experience, compensating for the fact that you have breakfast (also excellent) in the same restaurant.Just a little room for improvement for a place that’s clearly setting the standard for the whole region: the whole staff is very kind and diligent, but don’t expect 5 star concierge services if you want to reach beyond the obvious touristic spots. It is of course a question of offer from the city, but also of experience from the staff (there’s no concierge per se). We were looking for a simple restaurant for lunch, and made the mistake to leave it up to a taxi driver, using the doorman as an interpreter: we ended in a cheap place where we were charged several times the normal price. The next day we found a cuter and sounder spot by ourselves.Overall, we strongly recommend La Residence, and will probably come back in a less rainy season (mind you: Hue and Tu Duc are absolutely charming under the rain, but we want to see the city also under different lights).

Management responseDear Accor Guest-SeoulI would like to take this opportunity to thank you for taking the time to stay with us recently at La Residence and for the time to post your valuable comments pertaining to your hotel experience.I have noted your very positive comments regarding the colonial art deco style/architecture and great food quality/service. Kindly rest assured that your points will be shared with the respective management and Executive Chef so that they can relay to their teams; this is a very rewarding and motivating element of their job.With regards to the feedback on the on a required improvement on local knowledge I would like to thank you for your comments and ensure that we aim to use your feedback to review our standards in this area. I have also noted your mention of the pool being closed for renovation and I would like to clarify that this is very necessary to ensure the very best quality and presentation of facilities at La Residence is always maintained; the project will be completed and the pool reopened on the 27.02.12.If you need anything further or have any friends or family coming to Hue in the near future do not hesitate to contact me.Warmest RegardsAnthony J. GillGeneral Managergmo@la-residence-hue.com
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"Good hotel La Residence in Hue"

18th January 2012, Ufa, Russia

hotel was located on first line river Parfum.Every day comlimentary warer and fruit.Good service and freindly.I and my wife dinner in restaurant -very good quality and gourmet dishes.For us good stay in this hotel.

Management responseDear Ufa RussiaI would like to take this opportunity to thank you for the time you have taken to post your valuable comment on Trip Advisor: please rest assured that this feedback will be shared accordingly with the team.I can see that you have enjoyed the hotel experience overall with specifically the friendly service, location and the restaurant. We are grateful for your synopsis as this acts as a great motivator for the team and for future hotel guests when researching Hue Hotels.Finally, all the very best for 2012 and thank you for choosing La Residence for your recent visit to Hue; please do not hesitate to contact me should you require anything further in the future.Warest Regards Anthony J. GillGeneral Manager gmo@la-residence-hue.com
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"A very nice hotel in Hue"

20th October 2011, HCMC

A very nice experience. We got an upgrade which was all the more appreciated since my wife was pregnant at the time. The hotel is well located not too far from the Citadel, and next to a boat stop for excursions down the Perfume river (so no need to go further down). Service was great. We got greeting from the manager. The sous chef was proposing special dishes and so on. Resident Suite is definitely a must; very nice view on the river, nice balcony, very nice furniture. We would recommend that suite for those who love well design rooms with character.

Management responseDear Valued GuestPlease firstly allow me to thank you for choosing La Residence for your recent visit to Hue and we look forward to welcoming you back to the hotel in the future. It is great to read that you have very much enjoyed the hotel experience; especially the great service, convenient location and food proposals from the Sous Chef. I see also that you have stayed in the Residence suite which is truly the jewel of the hotel’s accommodation offering; it is so rewarding to see your recommendations for other readers; the view, balcony, furnishings and the character of 710. Rest assured that all of your positive comments will be channeled back to the appropriate teams as this is always very rewarding and motivating for them.Finally, I would like to thank you for taking your time to post your comments on Trip Advisor and please do not hesitate to contact me should you require anything else in the future.Warmest RegardsAnthony J. GillGeneral Manager gmo@la-residence-hue.com
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