Pullman ZamZam Makkah 5 stars

Customer review rating (ALL Rating) 3.7/5 3,034 reviews

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Pullman ZamZam Makkah - Image 1
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Abraj Al Bait Complex, King Abdel Aziz Endowment, 21955 MAKKAH, Saudi Arabia

Description

Hotel extras

  • Moments away from Al Masjid Al Haram, and The Holy Kaaba.

  • Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.

  • Spacious Rooms & Suites.

  • Complimentary Wi-Fi

  • Adjoined with Shopping Arcade featuring a huge variety of International brands.

Our accommodation(s)

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Hotel location

Pullman ZamZam Makkah

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 MAKKAH
Saudi Arabia

GPS:21.419314, 39.824662

Telephone
Fax +966 12 571 5999

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  3,034 reviews

TripAdvisor Rating  4.0/5  3,118 reviews

Certificate of excellence 2023

Not recommended. A 5 star, are you sure??

TripAdvisor rating 1.0/5

travel_tine1 TripAdvisor review

You expect a group like Pullman to pull off a good experience but no. Housekeeping does not clean your rooms everyday. You have to go call them to come clean. Even on cleaning days, if they clean the bathroom, they would completely omit the bedroom area. Floors are never vacuumed, it’s dreadful to stay here for 2 weeks. Breakfast is nice, Karin Ridwan is a nice chef who changed the menu a bit since we were getting bored of it after 2 weeks. He added some fresh dishes that were enjoyable. Check out is not smooth at all, calling the bellboy to carry 8 bags took us 1 hour and 4 phone calls to the reception. We almost lost our bags when they took our bags down to -2 floor without even notifying us. The only thing enjoyable is the location, which is just a few minutes walk directly into the haram. Hajj and Umrah experience should be much better. Security is top notch though.

Dear Valued Guest, Thank you for sharing your feedback with us. We appreciate your feedback regarding the location. We want to express our sincerest gratitude for your kind words towards Mr. Karin Ridwan as he continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. On the other hand, your concerns regarding check out, reception service, cleanliness and housekeeping service have been taken into consideration, and rest assured that our team is working on it. Please contact us in a private message to follow up internally. We always strive to maintain our highest standards of service and promise to exceed your expectations on your next visit. Sincerely, Pullman Zamzam Makkah Hotel.

Right person for the right job

TripAdvisor rating 4.0/5

FreeAdventurer Solo travel - TripAdvisor review

Ms.Rawabi reflects the right image of the hotel, with her attitude and passion to help and manage the customers challenges and requirements, the management has to be proud of her. Despite the complications, she can react in the right way, and calmly. The hotel is in the compound infront of the Haram ha access to the commercial compound for shopping, and it has access to the entrance Gate at the tunnel.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding our location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We want to express our sincerest gratitude for your kind words towards Ms. Rawabi as she continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. Sincerely, Pullman Zamzam Makkah Hotel.

Bad service and all staff money oriented

TripAdvisor rating 1.0/5

GoPlaces13058207557 TripAdvisor review

Staff bell boy always need money for tips. Very bad and uncomfortable. They are always asking money for tips and should be 100 sar (Saudi riyal) or more. How come this service 5 star especially near from Ka'bah haram land the people like that. Horrible

Dear Valued Guest., We would like to have the opportunity to investigate this further. Please contact us in a private message to follow up internally. We always strive to maintain our highest standards of service and promise to exceed your expectations on your next visit. Sincerely, Pullman Zamzam Makkah Hotel.

Not 5* Hotel

TripAdvisor rating 4.0/5

235salimp Families - TripAdvisor review

It’s not 5* hotel for sure Clock Tower location is deceiving to believe it’s 5* Great location to reach Haram ! Tea Garden restaurant is 5* , food was excellent, good choice and so is service staff manager Uthman was ever smiling welcoming great guy so is brother Saber , supervisor Farouk was helpful , I must point out one waiter Mr Abid Ali was best of the lot and so humble helpful and made us feel our own family ! Duty managers Asfham and Asmah were helpful tried hard to offer better rooms but I had to compromise in the end. Disappointing Poor rooms, poor lifts & poor reception staff so is room service , rooms are below 3* congested not value for money , they just want to make money forget customers ! I may have to look for different option next year unless if we get new renovated rooms .

Dear Mr. Salim, Thank you for sharing your feedback with us. We appreciate your feedback regarding the location and restaurant. We want to express our sincerest gratitude for your kind words towards Ms. Uthman, Mr. Saber, Mr. Farouk, Mr. Asfham, Ms. Asmah and Mr. Abid Ali as they continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. On the other hand, your concerns regarding room service, reception staff service, rooms and elevators have been taken into consideration, and rest assured that our team is working on it. We hope to have the opportunity to serve you again soon. Best regards, Pullman Zamzam Makkah Hotel.

House keeping was only good think we have

TripAdvisor rating 5.0/5

Falisha H TripAdvisor review

Mr Asaduzzamqn was our house keeper and did a fantastic job. Also Mr Zakir Hussein have cleaned out rooms and always good and have both done a fantastic job.

Dear Valued Guest, Thank you for your positive comments. Our entire staff enjoyed catering to your needs as much as you enjoyed your stay. We want to express our sincerest gratitude for your kind words towards Mr. Asaduzzamqn and Mr. Zakir Hussein as they continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. Sincerely, Pullman Zamzam Makkah Hotel.

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Other web-users rate our hotel

  • 3,121 reviews 9.4/10 Location
  • 5,050 reviews 4/10 Room
  • 8,941 reviews 8/10 Service
  • 253 reviews 1.6/10 WiFi
  • 2,171 reviews 3.2/10 Cleanliness
  • 1,923 reviews 2.7/10 Vibe
  • 1,441 reviews 3/10 Comfort
  • 1,223 reviews 2.9/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.