ibis budget Manchester Salford Quays 2 stars

Customer review rating (ALL Rating) 3.8/5 2,062 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • An ALLSAFE Clifton certified hotel

  • An ALLSAFE Clifton certified hotel

  • 'Grab and go' 24hr refreshments

  • Free fibre WiFi

  • Private 3rd party operated car park £10/night, operates on a first come, first served basis

Our accommodation(s)

Hotel location

ibis budget Manchester Salford Quays

19 Trafford Road, Salford
M5 3AW MANCHESTER
United Kingdom

GPS:53.469725, -2.282585

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  2,062 reviews

TripAdvisor Rating  3.5/5  2,453 reviews

First Class Staff Experience

Customer review rating 5.0/5

Chris C. Business - Confirmed reviews ALL

Let's start with the facilities. The bed was comfy, the shower was hot and powerful and the room was clean. I felt the accommodation was excellent value for money. Then I need to express how impressed I was with the staff. Every single interaction or contact I had with them was positive. The young lady checking me in was smiling, cheerful and chatty. I left thinking what a friendly member of staff she was. In the morning as I left my room one of the cleaners saw me and asked whether I was checking out. To which I replied I was. She asked how I'd slept and if everything was ok. I said I'd slept well, but had perhaps had a couple too many the night before. At which she recommended I go downstairs and get a big glass of orange juice with breakfast. She too was smiling and pleasant. I can't think of any occasion where I've had such a gracious greeting from someone cleaning the rooms. Then I came down to the reception desk where a young man was rudely complaining. He had basically booked 2 rooms by accident and was being really stroppy about it, despite it clearly being his error. The manager/supervisor on duty dealt with him in a textbook way. She listened, defused and then sorted the issue. She then went further. She told him he'd booked a twin room instead of double and asked if he'd like her to change it. She then said "I've put you on XXX floor, which will guarantee you've got a great view and it'll be nice and quiet for you". Killed it with kindness. While the supervisor was dealing with this man, I was being served by the receptionist who was different to the night prior. Again though, smiling and polite despite having clearly had to deal with this rude plonker of a customer before the supervisor. The supervisor during dealing with the rude customer came over to collect his new key and while in front of me politely said "that's a nice perfume" referring to my aftershave. Nice touch, for someone who was dealing with a man who was frankly a buffoon. As you may have gathered, I work in hospitality, events and leisure so spend a lot of time looking at customer interaction and experience. I have to say that from an end to end experience, your staff were an absolute pleasure. Every interaction with them, at every level was positive. I have stayed in far more expensive hotels and had a far lower level of customer experience. Please pass on my feedback to the team at Ibis Salford Quays. They are honestly first class.

Dear CHRISTOPHER C., We very much appreciate your comments regarding your stay at the ibis budget Manchester Salford Quays. It is always a pleasure to receive positive feedback. I will share your comments with our team., the housekeeping and front office. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcell Varga Hotel Manager

Well located. Basic room

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Basic and small room with shower cubicle (double) but clean and hotel well located for Old Trafford, Salford Quays/BBC, city centre and beyond (close to Metrolink). It was a bit rough outside on Friday night. You get what you pay for here

Dear KRZYSZTOF B., We very much appreciate your comments regarding your stay at the ibis budget Manchester Salford Quays. It is always a pleasure to receive positive feedback however I am sorry for the noise outside the hotel and that you found the hotel bit basic. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcell Varga Hotel Manager

Nice Stay

Customer review rating 4.5/5

Beckyj Business - Confirmed reviews ALL

Very pleasant stay. Staff were all friendly and welcoming. Room was clean and comfortable. Good location. Easy access to the Quays or by tram into the City Centre.

Dear REBECCA J., We very much appreciate your comments regarding your stay at the ibis budget Manchester Salford Quays. I am glad to hear you liked the locations, found the hotel clean. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcell Varga Hotel Manager

Great location

Customer review rating 4.0/5

Anonymous Friends - Confirmed reviews ALL

Great visit. Friendly staff

Dear EDDIE C., Thank you for sharing your feedback about your recent visit. We're delighted to hear that you had a great experience and found our staff to be friendly. Providing excellent service and a welcoming atmosphere is important to us, and we're pleased that we could contribute to making your visit enjoyable. We appreciate your kind words and look forward to welcoming you back for another pleasant stay in the future. Warm regards, Marcell Varga Hotel Manager

Great value for money

Customer review rating 4.5/5

Gillian N. Couples - Confirmed reviews ALL

We were welcomed to the hotel and all aspects were explained to us. We had a good sized room. Excellent location for the Lowry.

Dear GILLIAN N., We very much appreciate your comments regarding your stay at the ibis budget Manchester Salford Quays. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially the friendly reception who were informative. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marcell Varga Hotel Manager

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Other web-users rate our hotel

  • 1,855 reviews 8.6/10 Location
  • 2,977 reviews 5.1/10 Room
  • 2,026 reviews 8.4/10 Service
  • 45 reviews 8.5/10 WiFi
  • 1,744 reviews 3.4/10 Comfort
  • 1,429 reviews 6.2/10 Cleanliness
  • 654 reviews 4.7/10 Breakfast

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