Hotel addressSchooner Way
CF10 4RT CARDIFF
How to reach the hotelGPS :N 51° 28' 35.15'' W 3° 10' 4.32''
Contact the hotel
- Tel. (+44)292/1132800
- Fax. (+44)292/0481491
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Novotel Cardiff Centre - hotel reviews in Cardiff
Hotel code: 5982
Accorhotels.com customer reviews in partnership with TripAdvisor
"Stay over and conference"
20th September 2013, wells458, Derby, United Kingdom
After my recent visit to the woefull Novotel in Hammersmith and poor events co-ordination I was a little concerned by what I was going to experience in Cardiff. The experience could not have been more different. The staff on reception were fantastic and as were the conference organisers. The hotel and leisure facilities were A1 and I would not hesitate in using this venue again. It's just a pity that Novotel can not maintain this standard of excellence in all their hotels.View management response »
Management responseThank you for your excellent review.I am delighted that you had an enjoyable stay at the Novotel Cardiff Centre and that we were able to provide an 'A1' experience for you.I hope that next time, I will have the opportunity to welcome you back.Kind regardsChris Jones
11th September 2013, samerCardiff, Cardiff
We stayed in this hotel as we attended a wedding reception also held there. The hotel is a little out of the centre of Cardiff in the direction of Cardiff Bay. It is away from the bustle and noise of town centre, but close enough to walk in. The rooms are spacious and modern with free wifi, something I frequently look for when choosing a hotel. We stayed in one of the rooms above the function room, which was quite noisy. We didn't mind as we were at the function, but not sure I'd be so happy if I hadn't been a wedding guest. The breakfast was very nice, but the choice a bit limited if you didn't want a Full English.View management response »
Management responseThank you for your review.I am pleased that you had an enjoyable stay at the hotel and that you enjoyed the wedding party. I am also pleased that you were happy with the free WiFi and breakfast.Kind regardsChris Jones
7th September 2013, VJB67, Haverfordwest, United Kingdom
This is an excellent family hotel. We have stayed here a few times.We stayed in an executive room which was lovely with free internet access. My only negative is that the sofa bed for the children is very small but the room was plenty big enough for a larger one. So this may have been our last stay at the Novotel as my children will keep growing! Excellent breakfast and very clean pool. Location isnt central but you can get to the Mermaid Quay, Theatres, restaurants and shopping in a 15- 20 minute walk. The staff are very friendly and helpful and the restaurant has a good variety of options with a childrens menu for little ones and a separqate menu for older children. Shame we wont be staying here again.View management response »
Management responseThank you for your excellent review.I am delighted that you and your family returned for another great stay at the Novotel Cardiff Centre.I am pleased that the highlights for you included your Executive Room, free WiFi access, breakfast, location, staff friendliness and leisure facilities.I hope that in the future you may choose to return to the hotel.Kind regardsChris Jones
"Great hotel, good location"
4th September 2013, nairb356, Ireland
Stayed one (saturday) night end of august, good rate and very comfortable.10 mins walk to main shopping district where there are many bars restaurants also.Only quibble would be having to pay extra to park in the Hotel's car parkView management response »
Management responseThank you for your great review following your recent stay at the Novotel Cardiff Centre.I am delighted that you and your family had a great stay and hope that on your next visit to Cardiff, I will have the opportunity to welcome you back.Kind regardsChris Jones
"Efficient Cardiff Hotel"
31st August 2013, dwlevine, New York City, New York
The Cardiff Novotel is an efficient, well run hotel a 10 minute walk from Cardiff High Sreet, and a 20 minute walk or five minute drive from Mermaid Quay. The usual modern slick Novotel look with an efficient if slightly generic breakfast buffet and bar/lounge space. A nice pool with convenient changing rooms. I'd happily use this hotel again.View management response »
Management responseThank you for taking the time to review your recent stay at the Novotel Cardiff Centre.I am delighted that you had an enjoyable visit with your family and that you were pleased with the location, layout and leisure facilities.I hope that on your next visit to Cardiff, we may be able to welcome you all back again.Kind regardsChris Jones
"Great memories for my 10 yr old"
28th August 2013, kumo70, Paris, France
Took my 10yr old to cardiff for the weekend to see the Dr Who experience (birthday treat) and he loved the hotel. Staff very friendly and helpful, breakfast excellent and the pool was fab, especially the jacuzzi. Rooms well prepared, beds comfy. Easy walk to Cardiff Bay (25 mins) and city centre/bus to airport (5-10 mins). Would definitely recommend.View management response »
Management responseThank you for your review.I am delighted that you and your family had a great stay and that the visit was extra special for your sons birthday. I am also pleased that you found the room comfort, staff friendliness, location and leisure facilities contributed to your enjoyable stay.I hope to welcome you back again very soon.Kind regardsChris Jones
"Really Great Stay !!!!"
14th August 2013, sandeepranjandas, London, United Kingdom
I had gone to Cardiff with my family & friends to celebrate my son's 1st birthday and would like to say that I do not regret my decision in any way. It was an awesome stay. The pool was great - temperature well maintained. But the best part I felt was the staff.Except for 1 person named Monica at the desk, everyone were very friendly and very helpful. Monica was lacking in politeness. She could do with some smile and greet visitors. But rest of the staff we interacted with -- like Nicole(at front desk) ; Joao (at the bar) ; Strithong, Nelida, Richards - i think she was the one from Thailand (at the restaurant) --- were REALLY HELPFUL & FRIENDLY. All our requests and demands were attended to immediately. Since the occasion (of my son's 1st birthday) was very important , I was hoping that everything went smoothly in my trip. And indeed it did. Really glad that I chose NOVOTEL. Without doubt would chose it again and refer to friends and families. The only thing that could be improved was if there could be some help around to carry the luggage to the rooms. We had to do that ourselves but am not complaining.View management response »
Management responseThank you for your review,I am pleased that you had a 'really great stay' and that your visit to Cardiff was a special event to celebrate your sons birthday.Should you choose to stay with us again, we will be happy to assist you as mentioned and hope that you will enjoy an even more pleasurable visit.Kind regardsChris Jones
"Good value family room"
24th July 2013, minkyjane, Canberra
Novotel provides good value family rooms with breakfast. The hotels are all pretty much the same so you know what you are getting. Breakfast is a huge buffet and very tasty. Again same as all UK Novotel. Ths Novotel was a particularly good price. I would return.View management response »
Management responseThank you for your great review.I am delighted that you enjoy staying at Novotels and that you found your stay at the NOvotel Cardiff good value for your family.I hope that next time I will have the opportunity to welcome you all back.Kind regardsChris Jones
"good in parts"
16th July 2013, gpmihughes, Crewe, United Kingdom
room very pleasant with good views down to pier headgood bed - enough furniturebathroom not clean - particularly toilet - not up to modern standardsmake sure you have enough tea & coffee sachets and towels each dayView management response »
Management responseThank you for your feedback.I am disappointed that you found certain parts of your stay did not come up to your expectations and rest assured, all comments are discussed with the Management Team with the view to swiftly rectify any shortfalls. I'm sure that these issues could've been resolved very quickly had they been reported at the time but nonetheless I'm sorry that your experience did not come up to our usually high standards.I hope that should you choose to stay with us again, we can leave you with a much more positive opinion and an overall pleasurable stay.Kind regardsChris Jones
10th July 2013, boomshanka_10, Llanelli, United Kingdom
The hotel was clean and rooms were of a good size. Did not make use of the leisure facilities however the pool looked good. Breakfast was plentiful and of a good standard with cereals, toast, full English, fruit Etc. Hotel was well located, around 10 minutes walk to Cardiff centre, and 15 / 20 minutes to Cardiff bay. All the staff at the hotel were polite and I would certainly considering staying there again should I visit Cardiff.View management response »
Management responseThank you for your review and recommendation.I am delighted that you both enjoyed the location, breakfast selection and service offered to you during your stay.I hope that I will have the opportunity to welcome you both back next time.Kind regardsChris Jones
"Dinner, Bed, Breakfast in Executive Room"
26th June 2013, AlanW_23, Bristol, United Kingdom
Excellent hotel in a great position between centre and bay. Good rate that included dinner and breakfast in an executive room. Nice extra touches like coffee maker, robes etc. Dinner was excellent although seemed very quiet and we had to wait a while to be seated as only 1 member of staff serving. Would stay here again if visiting Cardiff.View management response »
Management responseThank you for your review.I am delighted that you had an excllent opinion of the hotel following you rrecent stay. I am also pleased that you enjoyed the extra touches in your room and enjoyed the cuisine.I hope that I will be able to welcome you back again soon.Kind regardsChris Jones
"Night at Novotel, Cardiff with friends"
26th June 2013, Happyshopper654, Llanelli, United Kingdom
Centrally located hotel. Easy walking distance to the shops however rather a long walk to the Bay in high heels and in the rain! Taxi only cost £4 one way though. Gentleman on reception when we arrived was a bit grumpy so first impressions weren't the best. Room clean and well appointed - no street noise to spoil good nights sleep. Lovely breakfast - restaurant staff very friendly and helpful. Would definitely stay again.View management response »
Management responseThank you for your excellent review.I am delighted that you and your friends had a pleasant stay at the Novotel Cardiff Centre and hope that on your next visit to cardiff, you will choose to return.Kind regardsChris Jones
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.