ibis budget Libourne 2 stars

Customer review rating (ALL Rating) 3.8/5 676 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Air conditioning - TV with Canal+ - Wi-Fi Free

  • Free indoor parking

  • On the wine route of Pomerol and Saint-Emilion - Near Bordeaux

  • Restaurants nearby

Our accommodation(s)

Room

TRIPLE - Room with a large bed and a bunk bed

  • 3 persons
  • 14 / 150 sq ft
  • Bedding 67 x Bunk bed(s)
  • Views: Lake View or City View
  • Accessible room

Hotel location

ibis budget Libourne

Zone d'activités "Les Dagueys", 1 Rue de Schwandorf
33500 LIBOURNE
France

GPS:44.947121, -0.244183

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  676 reviews

TripAdvisor Rating  3.5/5  333 reviews

Not great

Customer review rating 3.0/5

John H. Couples - Confirmed reviews ALL

Staff most helpful with my booking error. Room unpleasant due to smoke/tobacco smell from toilet closet which had obviously been used by guests for smoking. This must be obvious to cleaning staff.

We liked the hotel

Customer review rating 3.5/5

Malcolm Couples - Confirmed reviews ALL

The staff were really good and the hotel was in a good location however the rooms were dated and although clean they were a bit dull. Also we are not fans of having a shower with glass door visible in the bedroom.

Needs massively verenovation

Customer review rating 2.0/5

Clive S. Couples - Confirmed reviews ALL

From opening the room door we were very dissatisfied We have stayed in ibis many times but this was the worst we have seen Room was freezing , smell from bathroom awful - fan doesn’t work ! Towels on floor very damp No chair to sit on and being disabled the stool wasn’t suitable . Had to sit on the shower seat ! Tv not working - aerial not in but when we did get it on it was very poor reception . It wouldn’t switch off without pulling plug out No light switch by bed so had to sleep with light on . I couldn’t see to walk to bed No facility for usb charging Decorations very dated with bare walls Very unwelcoming The one futuroscope is more acceptable as should all your rooms The standard wasn’t reflected in the price !! There is more comfort in a prison cell !!

Dear HARRY CLIVE s., Thank you for taking the time to tell us about your experience at the ibis budget Libourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Never going to use that hotel

Customer review rating 0.5/5

Tiago Families - Confirmed reviews ALL

Good morning, so let’s start with that I come to the hotel with my wife and my soon with have only and I repeat only 6 months, and then on the reception asked me if I wanted breakfast , with I say yes, after paying and already on the room, I noticed , i got charged by the breakfast for my soon 4 euros, with have 6 months . I wanted the money back , the reception told me that I needed to fill a form for the manager to decide if I will get the money back. Iam sorry but that don’t make sense. On top of that the room was not clean the cushions had a particular smell that I needed to remove them and use my own clothes to put my head to sleep. It was not offers or even asked us for a small bed for the baby. It was cold inside of the room. The humidity inside was crazy, you could even notice that on the sheets of the bad. After that at 4 am I took the decision to leave the hotel and never come back. With out using the 3 breakfasts that I have paid.

Dear Tiago, thank you for taking the time to share your experience with us. We apologize that your stay did not go as expected and we regret that you had to leave. Here at ibis budget Libourne, we strive to provide a pleasant experience for all of our guests and it appears that this was not the case for you. We take customer feedback seriously and we are committed to doing our best to ensure each of our guests have a safe and comfortable stay. Thank you again for bringing these concerns to our attention and we hope that you will give us another chance in the future.

Average is only way to describe it

Customer review rating 2.5/5

Ian W. Solo - Confirmed reviews ALL

Room was tired. One place to eat within walking distance was a steak house with poor service and an even poorer meal. Neither hotel or restaurant are worth recommending.

Dear, Thank you for taking the time to tell us about your experience at the ibis budget Libourne. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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Other web-users rate our hotel

  • 207 reviews 8.8/10 Location
  • 527 reviews 3.8/10 Room
  • 328 reviews 8.3/10 Service
  • 6 reviews 7.7/10 WiFi
  • 225 reviews 3.8/10 Cleanliness
  • 205 reviews 4.9/10 Breakfast
  • 95 reviews 2/10 Vibe
  • 63 reviews 2.8/10 Amenities

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