Hotel - Grand Mercure Xian Renmin Square
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Grand Mercure Hotel

Grand Mercure Xian Renmin Square

319 Dongxin Street  Shaanxi Province 
710004  XIAN
CHINA

884 reviews
TripAdvisor Rating Based on 884 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Fitness centre
  • Massage

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Reduced mobility facilities
  • Babysitting on request
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Massage
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 3 meeting room(s)
  • Conventions hotel
  • Business center with support staff
See all services

Hotel location

Our rooms

Choose from a 21sqm Classic Room with shower, bathtub or 31 sqm Superior Room with a separate shower and bathtubThe 60sqm deluxe Suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub. The 80sqm Executive suite is designed with a separate study, bedroom, lounge areas, separate shower and bathtub.

  • 194 rooms
  • 34 non-smoking rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Spa/Jacuzzi in bathroom
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Crib on request
    • WIFI in your room
    • Telephone in bathroom
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Grand Mercure Xian Renmin Square

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 884 reviews
683ulrichv 2017/04/29
« Great Hotel, Friendly Staff, Excellent Breakfast »

Had an amazing time in Xi'an and the hotel was fantastic. Great room, clean, well maintained, good facilities. The breakfast was outstanding, spoiled for choice from local to international breakfast options. Whilst it is a little off the town centre, it is just an easy, 20 min walk and the daily breakfast alone is worth staying at this hotel. The staff was very friendly and helpful and I would certainly stay here again on our next trip, which we are already planning.

Casper1503 2017/02/27
« Excellent accommodation »

Location is outside the city centre . Can catch a bus of metro or 30 min walk to the city centre ( drum tower). Hotels were comfortable. Quiet. Can use spa and swimming pool at Sofitel. Not Garden, it snowed on my 2nd day, Turing the garden into a winter wonderland, small waterfall, Chinese rest area, All covered with snow...beautiful

SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Casper1503, Bonjour. Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. It gives us great pleasure and encouragement to know that you've enjoyed your recent stay. The complex of Renmin Square has different beauty in different seasons, and we look forward to welcoming you again in the near future. Yours sincerely, Rudy Rodas General Manager

근수 김 2015/10/22
« good place, good price »

This hotel is located good place. Bus station is close and to take taxe is easy. But don't take taxi at main door, it only goes to long distance. The crews are very kind and food is good. When I stayed, Only bad thing was Xian's weather, too much smoge and mudy air.

SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Sir/Madam Thank you for your kind comments regarding your recent stay at the Grand Mercure Xian on Renmin Square. We are extremely proud of the location of our hotel as it is convenient for our guests to visit the array of wonderful sites Xian has to offer using our an extensive transport system. We are also delighted that you enjoyed the wonderful food that our staff work hard to ensure is of a great standard. But alas, the weather is one thing that we cannot control but we’re pleased that your stay with us was able to negate that. Sincerely Rudy Rodas General Manager

Smalltalk1 2015/10/01
« Never again & Nie wieder »

Clean old hotel with old equipment, service in bad English and with poor breakfast. No pubs or restaurants near by - only expensive Sofitel with a lot of mosquitos inside which bites you all the time you enjoy the Great Wall Chinese wine for 50 Euro/bottle. If you are not VIP, no taxi service (although there are hundred of them outside). Fitness is only possible in the Sofitel hotel outside (500m). If you are not Chinese-small, you can not even put your hands upwards in the fitness room. Internet access needs to be reloaded every hour with password.

SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Mr./Ms. Smalltalk1, Thank you for taking the time to share with us your experience during your stay. We would like to sincerely apologize for the issues you encountered with regards to the limited English spoken by our staff, mosquitos in the outlet, breakfast and the unstable WIFI. We are very sorry that we let you down through your stay. Please be assured that we are taking these matters seriously and working with our managers and team to improve this situation urgently. We will also add more English classes for our employees to improve their English ability so they can attend guest needs quickly and provide better services. Once again, we would like to extend our genuine apologies for not meeting your expectations and thank you for sharing your experience with us. Rudy Rodas General Manager

bweegenaar 2015/08/28
« Upgraded to the Renmin Square Sofitel »

We enjoyed the hotel and location of the hotel in the interesting city of Xian. The hotel had an upgrade but was still relaxed and quiet. Sofitel delives beautiful large suites with nice beds and an bathing room

SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Mr. Bweegenaar, Thank you for your kind comments regarding your stay at the Sofitel Xian on Renmin Square. We are very pleased to learn that your stay has been enjoyable and relaxing. We are looking forward to welcoming you back in the near future. Kind regards Rudy Rodas General Manager

Chris P 2015/07/25
« Great Property But! »

My wife and I stayed for one night as we were on a quick tour of Xian. On approaching the building it looks fabulous in its own superior courtyard, which is shared with other hotels: Mercure, Sofitel and another one of the Sofitel brands so four in all. Apparently the buildings used to be used by the Communist Party leadership as a retreat and the property keeps this feeling. Inside the hotel the public areas are very superior with what appeared to be new high quality carpets in the corridors. Check-in was efficient, as was the check-out and breakfast had a very good choice of east wand west options. Now to the negatives: the hotel does not have its own bar/restaurant (from what we were told the restaurant is only used for breakfast). However the Sofitel does have thes options and you can charge your room when eating and drinking in the Sofitel. Our room was small, though it was. Not a real issue as it was functional. We did though find the room very depressing as the decor and bedroom furniture was like stepping back 30+ years. Money has obviously been spent in the public areas just a shame it hadn't been spent on the room decor! Finally fought our stay we found all staff to be attentive and very professional.

SofitelXian, General Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear Mr. Chris P, Thank you for spending your time to share with us about your recent stay. We are delight to learn that you find our staff attentive and professional, the building fabulous and you enjoyed the breakfast. We are sorry that you find the décor depressing and bedroom furniture old fashioned. We will be working with the team to improve this step by step. Once again thank you for your comments and wish you a wonderful day. Your sincerely Rudy Rodas General Manager

Athalia L 2015/07/13
« Great service, nice location. »

A little bit older building, but it was classy and comfortable and had wonderful service. Surprisingly affordable for the quality. We needed to leave before breakfast service, and then prepared a breakfast box to go for us.

SofitelXian, 总经理 at Grand Mercure Xian on Renmin Square, responded to this review

Dear Athalia L, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I was very pleased to hear that you enjoyed your stay and that the facilities and services of the hotel lived up to your expectation. This is certainly what we strive to achieve but I am grateful to you for letting us know that on this occasion we made it. Thank you again for sharing your experience and we look forward to welcoming you back in near future. Your sincerely, Rudy Rodas General Manager Grand Mercure Xi'an on Renmin Square

LYC88813 2014/10/28
« Needs improvement in service »

I have stayed for 5 nights in this hotel. In terms of service, from check-in to room service, I think it is only average. Check-in staff are not that friendly and does not show any interest in serving

SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear LYC88813: Thank you for taking the time to provide us your feedback following your recent stay with us. I was very concerned to learn that the service of our hotel were not up to your expectations. Our hotel always seeks to provide quality standards to all of our guests. I will surely ensure our managers be working with the team to provide the necessary training. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, William Yuen Hotel Manager Grand Mercure Xi’an on Renmin Square

Peter K 2014/10/09
« Grand Mercure Xian disappoints »

On arrival, a junior girl struggled to understand we wanted to book a tour to the warriors. Her senior treated her with disdain in front of us, but did nothing to assist. Very poor and embarrassing behaviour. Only Leon the bell boy helped, and eventually we arranged a tour.Hotel is old, musty, tired, needs renovation. Restaurant was only open for buffet breakfast - not all day as per website. Pool / gym not on site,(as implied on website) but at Sofitel 150 metres away. Problem in heavy rain. Not a very Grand Mercure!

SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking time to provide us your comments following your recent stay with us. I apologize that some of the areas of the hotel were not up to your expectations, I was truly sorry that this was a disappointment. We appreciate your sharing your concerns, and we have brought this to the attention of the relevant departments. Thank you again for providing your feedback, it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Grand Mercure Xi'an on Renmin Square

Jude S 2014/10/02
« Xian hotel »

We stayed for 4 nights in September. The room was fairly clean. I found a plastic bag of chicken feet in the fridge when I arrived, which were very smelly. The aircon was not cold enough, and also took a long time to cool the room down. The beds were not as hard as other hotels as there was an extra layer of mattress put down , which was a real bonus

SofitelXian, Manager at Grand Mercure Xian on Renmin Square, responded to this review

Dear guest, Thank you very much indeed for taking the time to feedback following your recent stay with us. We appreciate your sharing your concerns and we have brought it to the attention of relative departments. Thank you again for your feedback, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Grand Mercure on Xi'an Renmin Seuare

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