Hotel address319 Dong Xin Street
How to reach the hotelGPS :N 34° 15' 54.32'' E 108° 57' 28.08''
Contact the hotel
- Tel. (+86)29/87928888
- Fax. (+86)29/87928400
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Sofitel Xian On Renmin Square - hotel reviews in Xian
Hotel code: 5949
Accorhotels.com customer reviews in partnership with TripAdvisor
"Worst Mattresses Ever"
13th September 2013, Intern1, Dallas, TX
While the hotel is beautiful there are many areas that require attention. I would strongly suggest that the hotel staff be enrolled in an English class. While there English was passable let me give you an example of what I mean.....I asked the housekeeper if she could make the bed softer, she did not understand me so she called the front desk. The front desk spoke to me and asked me what time should she make the bed softer, I said after 9 am would be fine. When we arrived back to the room that afternoon, and sat on the bed that had put a piece of plywood in the bed. I called the front desk they sent the housekeeper back. It took 5 housekeepers to remove the sheet of plywood (it was VERY heavy). They put extra mattress pads on the mattress but it was still insufficient (we just had to endure). We would NEVER stay back here unless they did something with having a more comfortable mattress. I am not sure that they had a foam mattress because from talking to the front desk, the front desk person indicated they would put a foam mattress in....that did not happen. Additionally, when I called to get a copy of the invoice the front desk asked me if I wanted the bell hop to get our luggage, I said "No, I want a copy of the invoice" they then asked if I wanted a taxi? I repeated "No, I want a copy of the invoice". They asked me to spell it so I did....they then transferred me to another person who spoke better English. When we had breakfast I waited and waited at the pastry chef station for the chef to finally appear to make me a waffle; another customer said to me "Good luck he ( the pastry chef)seems to come and go. He finally appeared and I asked for a waffle. He made the waffle; however, the syrup was almost empty, I asked for more syrup he said "No". When I returned to my table the waitress asked me if I needed anything, I told her more syrup. She returned to tell me that the Pastry Chef told her "No" too. The Pastry Chef, after making my waffle starting replenishing the pancakes in a platter next to where I was trying to get the last drop of syrup out of the container, He kept reaching around me to put the pancakes on the platter versus merely waiting for me to finish getting the last drop of syrup, In doing so, he dropped to pancakes. He came around and picked them up but I am not sure that they did not end up going on the same platter of replenished pancakes. Enrolling employees in an English class should help alot of translation issues.View management response »
Management responseDear guest,Thank you for taking the time to tell us about your experience at the Sofitel Xian. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have brought this to the attention of the relevant departments. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Your sincerely,Sofitel Xi'an on Renmin Square
"The best choice in Xi An"
5th September 2013, WWTraveler666, Taipei, Taiwan
The location in the most prestigious spot in downtown Xi-An, The Renmin Square. Convenient to central business area and all attractions. The MTR under contruction also close to the hotel and will be even more accessible to almost everywhere. It's the best located hotel I recommend.View management response »
Management responseDear guest,We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sofitel Xi'an on Renmin Square
3rd September 2013, axxaa, Shanghai, China
西安人民索菲特 是我最钟爱的酒店。每次入住体验都非常美好。行政楼层经理Celia带领的服务团队热情而且专业，细心周到的接待与服务，每次都让宾客倍感宾至如归。寝具舒适、洁净，房间宽敞明亮。酒店地理位置绝佳，位于西安城市中心点，到各个商务区和政府部门都非常方便，去当地的特色回民区，步行即可到达。Sofitel Xi'an is my most favorite hotel. I feel nice experience in there every time. Celia and her team provide service warmly and thoughtfully.View management response »
Management responseDear guest,We very much appreciate your comments regarding your stay at the Sofitel Xian on Renmin Square. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sofitel Xi'an on Renmin Square尊敬的宾客：感谢惠赐有关下榻西安索菲特人民大厦的宝贵意见。听到您对我们工作的肯定，十分开心。我会将您的意见与我们的团队一起分享。一直以来，我们坚持不懈地提升服务质量，我相信这个反馈将给我们所有的员工带来莫大的鼓舞。再次感谢您与我们分享您的体验，我们真诚地希望您的下一次光临会像前一次一样愉快。谨启西安索菲特人民大厦
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