Hotel - Novotel Florianópolis
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Novotel Hotel

Novotel Florianópolis Hotel

Av. Rubens de Arruda Ramos  number 2034  Santa Catarina 
88015701  Florianópolis
BRAZIL

1,136 reviews
TripAdvisor Rating Based on 1,136 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Valet parking (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air Conditioning
  • HERCÍLIO LUZ
  • Reception open 24 hours a day

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 4 meeting room(s)
See all services

Hotel location

Our rooms

  • 115 rooms
  • 100% non-smoking hotel
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • TV room service ordering
    • Printer
    • Computer
    • High speed transmission line
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Florianópolis

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,136 reviews

s-cwb 2016/04/14
« Bad location. »

1. Location: far away from everywhere. 2. Very good restaurant nearby, called "Didge Steakhouse". 3. Breakfast was almost the same as any Mercure Hotel. The "best" quality was a Nespresso coffee, that i don't care. 4. They did not had any towels to borrow for beach use.

danilo s, Gerente geral at Novotel Florianopolis, responded to this review

Bonjour; Thank you for taking the time to tell us about your experience at the Sofitel Florianopolis. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Danilo Scheibler - General Manager

ianfreitas 2015/10/20
« Excellent location, service & room »

excellent stay, we took one of the rooms with ocenview and we don't regret, amazing views and really great room and staff was always kind and helpfu, overall it was an amazing experience and we are surely coming back.

danilo s, Gerente geral at Novotel Florianopolis, responded to this review

Bonjour. Thank you for your feedback regarding your stay with us at Sofitel Florianópolis. I am very glad to read about your amazing experience with us. Please rest assured that I will forward your compliments to my team. We were truly pleased to welcome you and look forward to your next stay at Sofitel Florianópolis. Kind Regards, Danilo Scheibler, General Manager

Daniel B 2015/07/27
« Confortable »

I'd like congratulate the whole staff from Sofitel Florianopolis for the warmth welcome and the great experience I've had. Everything went well and I hope see you soon. Thank you for the gifts and the pleasant stay.

danilo s, Gerente geral at Novotel Florianopolis, responded to this review

Bonjour. Thank you for your feedback regarding your stay with us at Sofitel Florianópolis. I am very glad to read about your pleasant stay. Please rest assured that I will forward your compliments to my team. We were truly pleased to welcome you and look forward to your next stay at Sofitel Florianópolis. Kind Regards, Danilo Scheibler, General Manager

LuisMontreal 2015/05/27
« Much needed luxury after a long business trip »

This is not your beachfront resort from the north of the island, but a VERY well situated luxury retreat with all necessary services very close by. Great rooms, great service, amazing rooftop pool / oasis... My kind of place.

danilo s, Gerente geral at Novotel Florianopolis, responded to this review

Bonjour. Thank you for your feedback regarding your stay with us at Sofitel Florianópolis. I am very glad to read about your "Kind of place" to stay in Florianópolis. We were truly pleased to welcome you and look forward to your next stay at Sofitel Florianópolis. Kind Regards, Danilo Scheibler, General Manager

Poul B 2014/08/04
« Sad average stay »

Extremely poor service at check in upon arrival. Personel at check were not able to act upon requests and no manager were working at night. Rooms very bad isolated = noise from rooms "next-door" Generally not a good experince. Guess my expectation towards Sofitel were too high.

danilo s, Gerente geral at Novotel Florianopolis, responded to this review

Bonjour. Thank you for taking the time to tell us about your experience at the Sofitel Florianópolis. I am sorry that your experience did not meet your expectations – neither do ours - so please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Danilo Scheibler - General Manager

prchan 2014/06/11
« worst valet »

Room and restaurant were ok, as expected. Valet was really bad. They took 40 minutes to bring my car on a saturday, with no reason for the long wait. Even the hotel manager did not have an excuse for this, and the only thing he did (after my request) was to certify that my car would be parked close the following times.

danilo s, Gerente geral at Novotel Florianopolis, responded to this review

Bonjour, Thank you for your feedback regarding your stay with us at Sofitel Florianópolis. We were truly pleased to welcome you and hope we will have the opportunity to satisfy you more on a next stay at Sofitel Florianópolis. Kind Regards, Danilo Scheibler, General Manager

Mauro S 2014/04/16
« Very nice hotel! »

The hotel is excellent, with nice view to sea and perfect location. This hotel has excellent services, is very clean, is so close to shopping Beiramar and a lot options for restaurants, foods, and transport!

danilo s, Gerente geral at Novotel Florianopolis, responded to this review

Bonjour. Thank you for your feedback regarding your stay with us at Sofitel Florianópolis. I am very glad to read about your stay. Please rest assured that I will forward your compliments to my team. We were truly pleased to welcome you and look forward to your next stay at Sofitel Florianópolis. Kind Regards, Danilo Scheibler, General Manager

BukitKaugar 2014/03/13
« WEEK »

Florianopolis is a miracle. Hotel in a very beautiful place. SERVICE AND STAFF AT NO 5 STARS. Nobody speaks English. ALL NEED TO REPEAT IN 10 MINUTES. Breakfast is not much. BAD DEADNER.WELCOM TU BRAZIL!!!

danilo s, Gerente geral at Novotel Florianopolis, responded to this review

Bonjour. Thank you for taking the time to tell us about your experience at the Sofitel Florianópolis. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Danilo Scheibler, General Manager

Felipe A 2014/02/05
« Normal Executive Hotel »

The hotel is OK, nothing more than a regular executive hotel. For a Sofitel, the hotel should be better. Staff was below average and pool service really bad, only cheap quality beer and no other options, took more than half hour to bring the order.

danilo s, Gerente geral at Novotel Florianopolis, responded to this review

Bonjour, Thank you for taking the time to post your comments regarding your most recent stay at Sofitel Florianópolis. I was disappointed to hear that your stay was not to your satisfaction. I will ensure that your comments are passed onto the relevant chiefs for improvement and retraining of our staffs. We were truly pleased to welcome you and hope we will have the opportunity to satisfy you on a next stay at Sofitel Florianópolis. Danilo Scheibler - General Manager

livetraveller 2014/01/03
« So so »

Be aware the air conditioning is very weak. We booked a room with front sea view however the room was so hot we were advised to keep the curtains closed all day. Just after 2 days the room temperature was below 25 degrees but then housekeeping turn it off during the day!!! grrrrr

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