Hotel address12 14 Palmer Street
How to reach the hotelGPS :S 19° 15' 37.04'' E 146° 49' 13.62''
Contact the hotel
- Tel. (+61)7/47532000
- Fax. (+61)7/47532006
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ibis Townsville - hotel reviews in Townsville
Hotel code: 5935
Accorhotels.com customer reviews in partnership with TripAdvisor
"Our first visit to Townsville"
18th November 2012, RodGosford, Gosford
This was our first visit to Townsville so we didn't have a clue where it was best to stay, we picked the Ibis from the Accor web site and hoped for the best. The postion on Palmer Street turned out to be excellent, a short walk over the Victoria pedestrian bridge leads into centre of Finders Street with all the shops etc. The hotel is really good value for money and the staff are very friendly and helpful. If you visit Townsville do not miss going up Castle Hill the views from the top are superb, it's a tough 5 KM walk up (we got a cab to take us) from the Ibis but an easy walk down. There are toilets and chilled drinking water at the top. I really don't understand why so few hotels offer their guests free WiFi in this day and age and the Ibis is no exception. I would definitely visit Townsville again and stay at the Ibis.View management response »
Management responseGood Evening RodGosford,Thank you for your comments in regards to your stay. Townsville is a great place to visit and we are lucky to be well positioned to the CBD, Castle Hill and located on Palmer Street.We do offer 30 minutes free WiFi per day for our guests within the Hotel reception and Sugatain. My apologies if this was not communicated to you during your stay.I hope you enjoy your next trip to Townsville and we look forward to seeing you again soon.Regards,Steve WellsteedGeneral ManagerHotel Ibis Townsville
"Hotel Ibis Townsville"
11th October 2012, Joe65_12, Cairns, Australia
I have stayed at Ibis Townsville before but this time it was a better experience. It is a very quite place to stay. It was in walking distance to the places I wanted to go such as the entertainment centre, the Casino. the centre of the city.The surrounding eateries were abundant and there was variety of styles of food to choose from.Hotel staff were courteous and friendly and help full. Booking on line and payment easy.A very pleasant stay.View management response »
Management responseHello Joe65_12,WOW - a 5 out of 5. Thank you. We really appreciate your comments. Our location is second to none. We are very happy to be in such an amazing location in Townsville.All who work at the hotel are proud to be here and that is why you recieve great service. I am glad that you gave us a second chance with a great outcome. We have gone through a restructure and refocused on the importance of our guests.Again, Thank you. We look forward to looking after you next time you are staying with us.Regards,Steve WellsteedGeneral ManagerIbis Hotel, Townsville
9th October 2012, Aimless17, Brisbane, Australia
Staff were friendly, room was clean and the bed was comfortable. Bathroom could have been a little bigger - it's a bit crowded with the toilet and shower so close to one another. Overall we enjoyed our stay.View management response »
Management responseHello Aimless 17,At Ibis, Townsville, we do pride ourselves with our service and friendliness towards our guests. Thank you for the positive comments about our team.I agree, the bathrooms are small. Unfortunately being a structural issue we are unable to adjust the size of the rooms, with that being said, our housekeeping department does a fantastic job of making the rooms and bathrooms clean and comfortable for all to enjoy.I hope to be able to welcome you back to our Hotel in the future.Kindest Regards,Steve WellsteedGeneral managerIbis Hotel, Townsville
8th October 2012, bazros, Caloundra, Australia
Well located in Palmer Street which has a number of restaurants to choose from, rooms basic but clean, staff at both check in and Sugartrain Restaurant were very friendly and helpful, excellent value for money, would stay againView management response »
Management responseHi Bazros,We are a friendly team at Ibis Townsville and proud of it. Our guests are our priority. We like to brag about our location. Palmer Street is a destination point for travellers and locals alike, and we are apart of it, especially as we have one of the more modern restaurants, Suagtrain, attached to us.Thank you for your positve comments. Looking forward to seeing you next time.Regards,Steve WellsteedGeneral ManagerIbis Hotel, Townsville
30th August 2012, rainman81, Rockhampton, Australia
Hotel Ibis is in a great loaction , close to everything . As for the room , having two single beds was ok but the beds are quite small . you can hear all sounds in hallway, but that is normal. But if you do stay make sure you get the breakfast from the sugartrain below,It was a great feed
"Sorry won't be back"
21st August 2012, Cairns
The location is perfect but that's about it in terms of good. The bed is too hard, the room very basic (even for the price) and it smelled strange, there wasn't any information about the town in the room, we couldnt' adjust the air-conditioner, we had to ask for supplies that should have already been in the bathroom...sorry, we won't be back. We ate in the restaurant downstairs and were underwhelmed there as well. No service, limited menu and the food average.
16th July 2012, Sydney, Australia
Hotel was excellent and the staff really helpful. The restaurant attached cooks a brilliane "blue"steak and a monster big breakfast
1st June 2012, Kaz_13861, Tully, Australia
Bed abit hard but all was very nice, the buffet breakfast needs to be more available but overall had an enjoyable stay
"OK Good Location"
1st June 2012, leanertraveller, Cairns
Good Location, close to nice restaurants, Bed linen & towels need replacing - stained?? Guest Laundry is very convenient
"Staying at the Ibis, Townsville"
28th May 2012, macca52, Cairns, Australia
We have stayed here in the past. It is a convenient spot that is priced to suit our budget. Being a member of the Advantage Plus makes it cost effective for food and accommodation. Staff were very friendly and helpful.
"Nice accommodation close to nice eateries."
7th May 2012, James R, Yeovil, United Kingdom
Hayley on reception has outstanding Customer Service and this can make such a difference to a stay somewhere, so thankyou. The hotel was very clean and modern, Rooms were nice, although the bed move around very easily on the wheels, which can be a bit annoying. However, we always slept well. Thanks
7th April 2012, Mackay, Australia
This hotel has an excellent position to the city and the very friendly staff only made our stay perfect. The motel was very clean and tidy. Thank You All.
"My stay at the Ibis Townsville"
2nd April 2012, Coomera
Good friendly service in great location. Had lots of restuarants and bars on the same street and a few more within just a short walking distance. Will stay here again next time I'm in Townsville.
29th March 2012, Julatten, Australia
The service was very friendly,room clean and quiet.Hotel situation was excellent and off road parking very convenient.