Mercure Palermo Centro - hotel reviews in Palerme
Hotel code: 5932
Accorhotels.com customer reviews in partnership with TripAdvisor
"Fine for a short break but nothing special"
25th April 2012, Chiclana
Fine, but nothing special (and not as nice as many other Mercure's I have stayed in). Location was good - easy walking distance to/from the airport bus and the Teatro Massimo area with lots of restaurants, a slightly longer walk (less than 15 mins) to the centre of the old town. The staff on the front desk were quite disinterested and not very welcoming, but I had no specific problems or issues. Breakfast included a wide selection of pastries etc., but only one of two coffee machines was working so it took ages, and the juice was not fresh. We skipped the breakfast on the second morning in favour of a bar around the corner - much nicer! The room was adequate and had a large balcony - but no balcony furniture at all, which seems a shame. No free internet in the rooms.
View management response »
Management responseDear Sir,Thank you for your opinion after your stay at our hotel. We are sorry if you've had that impression about the staff, usually they are attentive and try to satisfy requests accurately and professional.About breakfast you could ask to the breakfast staff to have what you wanted.Also they are helpfull. We are waiting to welcoming you another time and we are at your disposal for anything you need.Best RegardsAndrea Stancato
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"Very good and convenient!"
4th June 2011, Stuttgart, Germany
Let's start with the staff, very courteous and helpful. Rooms nicely decorated, comfortable and very clean. Location was very convenient to tour the new area of the city and the historic center...very happy with this hotel, my teenagers love it!
"Mercure Palermo Centro"
3rd June 2011, Luxembourg
Staff was really helpful, breakfast was full of fruit and veg as well as amazing Sicilian cakes every day. Coffee machine makes American coffee but the staff will make Italian espresso at the bar. Happy hours at the bar are full of lovely Sicilian "tapas". Great location. You can tell it's a fairly new hotel, hope they keep it up.
"As AClub members - Unexpected bad quality"
22nd December 2010, Szekesfehervar
I liked the location and the breakfast, and that's all. I didnt like the staff, the dirty, used, old, noisy room. No chance to print your boarding passes, and even the staff is not willing to help you. Don't go, look for another hotel in the town!
View management response »
Management responseDear SIr,Thank you for taking the time to let us know about your experience by responding to our survey. We regret the standards of service fell short of your expectationsWe are ready to welcoming you again upon your next stay, trying then to regain your confidence. Yours sincerely,Andrea Stancato
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Hotel address
Via Mariano Stabile 11290139 PALERMO
ITALY
How to reach the hotel
GPS :N 38° 7' 26.34'' E 13° 21' 37.53''
Contact the hotel
- Tel. (+39)091/324911
- Fax. (+39)091/6116822
- booking@mercurepa.com
