Mercure Palermo Centro 4 stars

Customer review rating (ALL Rating) 4.3/5 678 reviews

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Description

Hotel extras

  • Free WIFI 60 mega throughout the hotel

  • Your dog is welcome here. Dog Station ready for our 4-legged friends!!

  • Our continental breakfast is available every day!

  • Champions League ed Europa League in the Lobby Tv!

  • Lovely bistro with typical Sicilian cuisine!

Our accommodation(s)

Hotel location

Mercure Palermo Centro

Via Mariano Stabile 112
90139 PALERMO
Italy

GPS:38.123982, 13.360426

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Shuttle
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Bar I'm

Relax with family or friends, meet your colleagues at the hotel bar. You will find a wide selection of delicious drinks, Sicilian wines and craft beers.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  678 reviews

TripAdvisor Rating  4.0/5  2,486 reviews

Good stay, well located

Customer review rating 4.0/5

Carin Couples - Confirmed reviews ALL

Comfortable room but unfortunately body lotion was not available in this hotel. Very good, quiet location within walking distance to all interesting sites. Good breakfast.

Great Stay in Palermo City Center

TripAdvisor rating 5.0/5

nkirk6 Friends getaway - TripAdvisor review

Mercure Hotel Palermo is such a great value. The hotel is modern and up to date in a great neighborhood which is accessible to all the sites. The breakfast has something for everyone and provides a good start to your day. I was very pleased with my room which had a very comfortable bed with really nice linens. Also, the soundproofing was well done as my room was quiet at night. Martina and Valeria at the front desk were so nice and very helpful. We stayed a total of 7 nights and could not have been happier.

Not worth it

Customer review rating 0.5/5

Xenia E. Solo - Confirmed reviews ALL

Im a gold member of the Accor and very loyal to the chain for many years. During my stay in Palermo it was my birthday and I did not receive any greeting from the hotel Its very sad, as in other hotels (even if I was not the member) they did some small presents and personal touch. Very disappointed in Accor.

Dear Mrs E., Thank you for taking the time to share your feedback regarding your recent stay at Mercure Palermo Centro. As a Gold member of the Accor loyalty program, we truly appreciate your continued loyalty to our brand. We sincerely apologize for the oversight and the lack of recognition for your birthday during your stay with us. It is disappointing to hear that we missed the opportunity to make your special day even more memorable. Rest assured, we have taken note of your feedback and will strive to improve our guest recognition efforts in the future. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back for a much-improved experience. Should you choose to stay with us again, please do not hesitate to inform us of any special occasions or preferences, so we can ensure your stay is exceptional in every way. Thank you again for sharing your concerns, and we look forward to the opportunity to regain your trust. Warm regards, Andrea Stancato Direttore/Manager

Good location, but terrible noisy from the street

TripAdvisor rating 3.0/5

mihcojocaru Families - TripAdvisor review

The hotel staff was great and gave us an upgrade and helped us by parking our car. It is very busy the area, so it was great that the hotel has a parking (20 euro per day). We also had a second room (104) for our mother in law and our kid but it smelled terrible so we get another one at second floor (that was better). The breakfast was okish and the coffee was good. The hotel is near the best attractions of Palermo and this is a plus.

Dear valued guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our staff and that you appreciated the upgrade and assistance with parking. Providing excellent service is our top priority, and we are glad that we could contribute to making your stay enjoyable. We apologize for the inconvenience you encountered with the initial room (104). Please rest assured that we take your comments seriously, and we will address the issue to ensure that it does not happen again in the future. We are pleased that we were able to offer you a more satisfactory room on the second floor. Regarding breakfast, we appreciate your feedback and will take it into consideration as we continually strive to improve our offerings. We are glad to hear that our central location near Palermo's best attractions was convenient for you. We hope that you had a wonderful time exploring the city. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Best regards,

Like sleeping in a fish fry

TripAdvisor rating 3.0/5

Italychaperone TripAdvisor review

My single room must have been over the exhaust vent for the kitchen, because the odors of frying fish, onions and other foods permeated my room. I asked for a room change, but was told there were none available. The desk sent up a guy with a bottle of perfumey smelling spray and I told him to NOT use this, so he sprayed the carpet around the outside of my door, so I now had the fried food and a chemical spray. The room was also unbearably hot and the same guy could not adjust my heat. I would have opened my window (despite the fried fish), but it was a large window that opened onto an exterior corridor with stairs, so I did not feel safe opening it. The bed and pillows were comfortable and the bathroom was fine, but it was not a good night's sleep because of the heat and odor. The breakfast was fine and it was nice to have a barrista instead of the coffee machine. The hotel caters to a lot of tours. I was part of a student tour, so if I were traveling on my own, I would probably choose another place.

Dear guest, Thank you for sharing your experience regarding your recent stay at Mercure Palermo Centro. We sincerely apologize for the discomfort you experienced due to the odors permeating your room from the kitchen exhaust vent. It's regrettable that we were unable to accommodate your request for a room change and that the alternative solution provided was not satisfactory. We understand the importance of a comfortable environment for a good night's sleep, and we apologize for falling short in this aspect. We appreciate your feedback regarding the temperature of the room and the safety concerns with the window. We will address these issues with our team to ensure that appropriate measures are taken to improve the comfort and safety of our guests. On a positive note, we are glad to hear that you found the bed and pillows comfortable and that you enjoyed the breakfast, particularly having a barista service. However, we take your feedback seriously and will work diligently to improve in areas where we have fallen short. Thank you for choosing Mercure Palermo Centro. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Warm regards,

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Other web-users rate our hotel

  • 915 reviews 9.3/10 Location
  • 1,087 reviews 7.5/10 Room
  • 931 reviews 9.1/10 Service
  • 19 reviews 7.1/10 WiFi
  • 673 reviews 8.3/10 Breakfast
  • 662 reviews 7.3/10 Comfort
  • 381 reviews 7.5/10 Cleanliness

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