Hotel addressClarastrasse 43
How to reach the hotelGPS :N 47° 33' 47.05'' E 7° 35' 52.22''
Contact the hotel
- Tel. (+41)61/6908080
- Fax. (+41)61/6908880
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Pullman Basel Europe - hotel reviews in Basel
Hotel code: 5921
Accorhotels.com customer reviews in partnership with TripAdvisor
"At present being renovated"
1st July 2013, palmykop, Palmerston North
The entrance to the Hotel was difficult to find due to renovations taking place. On booking in it would appear as though the receptionist did not appreciate being spoken to in English. The rooms were in a tower block separate from the hotel and were modern and well appointed. The room was very hot and the only suggestion from the hotel staff was to open the window and use the fan, which did help. The night Manager/receptionist was very helpful and courteous at all times. The bedrooms are situated away from the street and have no traffic noise. The Hotel is not situated in the central area of the City. Breakfast was included and was not up to the standard expected for this type of Hotel as at the best it could be classified as a Continental breakfast only.
29th March 2012, Bern
Convenient location for our purpose, but our room and bathroom was old, almost shabby. Sunday 8am, housekeeping walked into our room. Oops.View management response »
Management responseDear guest, thank you for taking the time to tell us about your experience at the Mercure Hotel Basel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The Hotel just started a sustainable refurbishment scheme to be finalized by the end of 2013. It is our hope that you will give us the opportunity to better serve you in the near future. Elton Buikema, Assistant Manager
"Nice place to explore Basel"
4th August 2011, icedrag
We got special deal from Accor hotel which was 50% discount so, it's relatively good bargain. The location is in old city area, close the Rheine river. Tram station is close by, and a lot of tram around. The room is relatively big for Europe, and nice amenities.
"Good Staff/Location hot rooms"
31st May 2011, Chastre
The quality of the staff was very good and the hotel is located on 3 tram routes on the excellent public transport system. The fact that hotels in the city give a free mobility card for use on the system enhances your stay.We were not so keen on the temperature in the rooms at night as their is no Air Con system in the rooms. I found the bed far to hard and this gave rise to back problems. Would expect a 4 star hotel to provide pots of creamer a more then one normal teabag per day.We still enjoyed our stay in this city and would visit again, though I would only use this hotel again if they can supply a suitable bed and install air con.Would recommend only for a short stay (not in Summer).
"Good hotel and close proximity to the old town"
31st December 2010, Frankfurt am Main
We stayed for a couple of nights over Christmas to see the Christmas Markets. The hotel was located close to tram stops which made it easy to get into the old town. It also has a supermarket and chemist close by, making it easy to pick up those forgotten items. A kettle is provided and the room was clean. We also like to travel with our cat so it was nice that they accepted pets.Only criticism would be that there is a club/disco next door which could get a little loud at times, however it didn't bother us.
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.