Hotel Mercure Caen Côte de Nacre 4 stars

Customer review rating (ALL Rating) 4.3/5 656 reviews

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Hotel Mercure Caen Côte de Nacre - Image 1
Hotel Mercure Caen Côte de Nacre - Image 2
Hotel Mercure Caen Côte de Nacre - Image 3
Hotel Mercure Caen Côte de Nacre - Image 4
2 Place Boston, Citis, 14200 HEROUVILLE SAINT CLAIR, France

Description

Hotel extras

  • Private, enclosed, free car park

  • TV with Chromecast

  • 100% air-conditioned hotel and fitness room

  • Cuisine based on fresh, regional products

  • New outdoor terrace

Our accommodation(s)

Hotel location

Hotel Mercure Caen Côte de Nacre

2 Place Boston, Citis
14200 HEROUVILLE SAINT CLAIR
France

GPS:49.212166, -0.356508

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

LE BABYLONE

Our Chef offers you a cuisine made from fresh, regional products. This summer, benefit from our new outdoor terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  656 reviews

TripAdvisor Rating  4.0/5  482 reviews

Location quite good but renovation

Customer review rating 3.0/5

Traveller Couples - Confirmed reviews ALL

The location is quite good, the rooms are fairly big but we were hoping to have a comfy chair that was in the photo of the room on the website & there was only one normal chair in the room. The room was clean, but there was extensive renovation work going on & we would have liked to know that before we booked because the cost of the room wasn't worth it considering the disruption & we would have gone elsewhere. We were surprised there was no complementary bottle of water in the room.

Dear PAUL S., Thank you for taking the time to tell us about your experience after your stay. We are sincerely sorry for your disappointment. We are currently renovating our hotel and the photos of our new rooms have only just been updated on our site. Now, the standard rooms have classic room and superior and privilege rooms have sofa. To apologize, we credit your loyalty card of 2000 points and hope that, despite this, we will have the pleasure to welcome you again. Jean-Yves GUTH, director

Nice place to stay before the early morning ferry from Caen.

Customer review rating 4.5/5

Peter P. Solo - Confirmed reviews ALL

Comfortable. The hotel was almost empty on a Saturday night so I got upgraded to a nice suite. The staff were excellent. Like many Mercure hotels in France, the restaurant was closed over the weekend, but there are restaurants and fast food outlets nearby. Breakfast was adequate. I would stay here again.

Dear Sir p., Thank you for your very positive feedback. It was a pleasure to offer you an upgraded room, to enjoy the comfort of our Privileges room with bathrobe, Nesresso coffee machine and minibar free. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marion, Front office manager

An Excellent Stay

Customer review rating 5.0/5

Rupert C. Couples - Confirmed reviews ALL

The hotel is easy to locate and the parking is great. Inside, the hotel is extremely clean and comfortable. The room was in great condition, as was the bathroom, and the air-conditioning functioned very well. The beds were comfortable and there was plenty of space in the room. The bar and dining areas were very functional and we enjoyed a great evening meal and good breakfast there.

Dear RUPERT C., We very much appreciate your comments regarding your stay and our staff. We won't miss to share it with all our team, as your compliments are their motivation and best reward. We hope to see you soon, Marion, front office manager

Waste of time

TripAdvisor rating 1.0/5

savassarioglu TripAdvisor review

If you're not an EU citizen or if there are non-EU citizens in your group, I highly recommend you to avoid this hotel because you will be asked to fill lengthy forms, which is not the case in other hotels.

Dear SAVASSARIOGLU, Thank you for your comment. We are sorry for your disappointment with our check-in procedures. But this is indeed a formality, normally obligatory, and we are not responsible for the negligence of our hotelier colleagues. Sincerely, Marion, front office manager

Horrid dont pay for premium room.

Customer review rating 0.5/5

Sally H. Couples - Confirmed reviews ALL

If this was a premium why did the air conditioner cover keep falling off also the pockmarks on headboard where hidden by standing the pillows up, the curtain had fallen also the shower in the bathroom was dirty and did not work properly. On the plus side the free drinks were good.

Dear SALLY H., Thank you for taking the time to tell us about your experience in our hotel. We are sorry that you did not enjoyed your stay as expected in one of our privilege room.We hope that, despite the disagrement meeting, we will have the pleasure to welcome you again in our hotel. Sincerely, Marion, front office manager

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Other web-users rate our hotel

  • 114 reviews 8.5/10 Location
  • 312 reviews 6.4/10 Room
  • 312 reviews 8.7/10 Service
  • 6 reviews 3.3/10 WiFi
  • 150 reviews 8.8/10 Breakfast
  • 100 reviews 6.7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.