Hotel addressBP 226 Cité Founty P4
Baie des Palmiers
Commune de Bensergao
How to reach the hotelGPS :N 30° 23' 36.00'' W 9° 35' 48.29''
Contact the hotel
- Tel. (+212)528/849200
- Fax. (+212)528/820033
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Sofitel Agadir Royal Bay Resort - hotel reviews in Agadir
Hotel code: 5707
Accorhotels.com customer reviews in partnership with TripAdvisor
"very disappointed never to return"
3rd September 2013, paris, france
First I want to say that I have come to this hotel every year for the past five years - but after this year I will never return. Something has happened since last year and I think it is management caused. So to begin - I always reserve a car to pick my wife and I up. There was no one at the airport. The check-in took 30 minutes. We asked for a room not over the children's room - that is exactly where they put us. After 17h00 there were no towels at the pool, at the beach the service was terrible - Everyone is very nice however. We ordered breakfast in the room - both in French and English over a period of five days- not once was it correct. The toilets didn't work - the shower was broken (this a prestige suite) - I got sick from eating at the hotel restaurant. And every time we have stayed this happens - please check your bill upon departure - they have always added some restaurant bill which wasn't ours - This has happened every time, I first thought it was a mistake but now I am skeptical - after five times. Last by not least in my evaluation I mentioned all this and they replied and they didn't even get my name or sex correct. Complete lack of management and so disappointing for a Sofitel. Never again !!!View management response »
Management responseDear Madam, Dear SirThank you for taking the time to tell us about your experience at the Sofitel Agadir Royal Bay Resort.We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies.At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.On behalf of all of us, I look forward to welcoming you back in the near future. Sincerely,Daniel KARBOWNIKGeneral Manager
"Short break from snowy Sweden"
3rd January 2013, Swedish-Couple-Flora, Stockholm, Sweden
No pick-up service from airport. The only niggle!! Service, food, location,all excellent. We have no hesitation in coming back when we fell that we need pampering and complete relaxation. There is nothing else on offer in Agadir.View management response »
Management responseMadam, Sir, Thank you for taking the time to write a review on Tripadvisor about your stay at the Sofitel Agadir Royal Bay Resort. We are glad you enjoyed your stay with us and found the service provided by our Ambassadors of a high quality.On behalf of all of us, I look forward to welcoming you back in the near future. Sincerely, Samy BOUKHALEDGeneral Manager
"Could do better!"
1st June 2012, johnbishop999, Stansted Mountfitchet, United Kingdom
This was my third stay at this hotel within 18 months and have found the general level of service & maintenance very poor. For example, towel missing on one day, face cloths there on first day missing the rest, bath plug not working and basin plug would not hold water. In the restaurant often had to ask for things like cutlery, salt and pepper and wine to be poured. Plates slow to be cleared.Our room and bathroom were in need of renovation and the wooden walkways in the grounds are in urgent need of replacement. The swimming pool is also in need of repair.The staff however, in the main, were excellent as usual.There are now other hotels in this area that are offering better accommodation at competitive prices so maybe I’ll try them in future.
"Lovely location but with the most awful service"
13th March 2012, RosaRen, Islas Baleares
Lets start with the good things.....the location more or less direct on Agadir beach...Fantastic!The bed in the bedroom...Super!But then comes all the rest!Negativ, negativ, negativ...!I never stayed in a hotel with so many unservice minded employes!I can give 100 of exampels of pure rudeness that I experienced during my 4 days at the hotel.From receptionists to restaurant employes...ohhh..just horrible!If you feel so unwelcomed, the seaview, the nice bed and the clean room are of less importance....well it actually of no value at all!I am absolotely sure that, after those 4 days, I will never, ever stay at any Sofitel again!
"down with sofitel"
6th March 2012, Paris, France
this sofitel does not deserve its name! you arrive at reception, they sit you down forcefully for check in which lasted half an hour, then they give you your keys without even telling you where the lifts are!you get to your room without heating with temperature at night well below 10!!!!the curtains/shades to block the light were rotten! you had to wash your hands everytime u touched themit takes at least 2 hours to eat 3 very samll sushi and maki at lunchtime for a fortune! no money has been spend fro the pas 20 years on the equipment outdoor! everything is rotten!unbelievable!!!!!!!!!have never seen that in a sofitel! have been to many and never disappointed! but this one should be scrapped!
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