Hotel address
Jalan Gunung Sahari Raya No 114420 JAKARTA
INDONESIA
How to reach the hotel
GPS :S 6° 8' 17.68'' E 106° 49' 54.02''
Contact the hotel
- Tel. (+62)2162312800
- Fax. (+62)2162312900
- H5704@accor.com
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Novotel Jakarta Mangga Dua Square - hotel reviews in Jakarta
Hotel code: 5704
Accorhotels.com customer reviews in partnership with TripAdvisor
"Like an oase"
27th February 2013, Surabaya, Indonesia
Traveller with family, I find this hotel is meet my expectation. The location is good, near mall , hypermarket, Mangga Dua and Ancol. The hotel pool is big and clean also. Stayed in suite, the room is quite large enough for a family. Breakfast is served with good quality as 4 star hotel. Enjoying my stay and would recommend for this hotel.
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Management responseDear Accorhotels.com Traveler,Thank you for choosing to stay with us and it was our great pleasure to have you as our guest!We are truly delighted to learn that you had an enjoyable stay with us and we are grateful for your commendations toward the hotel's location, room size, breakfast, and the pool! Thank you for your willingness to recommend us and for reviewing us here on TripAdvisor. Looking forward to welcome you with the family back again to Novotel Jakarta Mangga Dua Square soon!Kind regards,Vincent WybierGeneral Manager
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"GREED"
9th February 2013, Annmarsi
We had stay at this hotel for 2 weeks and the only problem we had was they kept wanted to charge us for more, whether it was the food and the room. We ate breakfast at the hotel and my husband (who is american, and im indonesian) ordered fried rice. the price was listed on the menu. After ordering, the waiter came back 2 mins later and told us the price of fried rice went up. I was like, why they didn't change the price on the menu and they claimed they just changed it. It was too early to argue so I let it slide. When we were checking out, the front desk told us they had to charge more. I was pissed because we had booked it here from the US and prepaid the hotel. We were leaving to the airport and the guy insisted we paid more. After arguing for so long, I basically didn't give what he wanted and told him, he better not charge my credit card. Ive noticed in Indonesia, they would charge foreigners a different price for anything. Its outrages!!!! How would they like if we do that to them? The management needs to have a policy about this. its embarrassing and very greedy!!
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Management responseDear Annmarsi,Thank you for writing to us regarding this matter! I’ve well received your comments on this issue happened during your stay and I am taking this matter seriously.I am now starting to investigate your case further, but at the moment I couldn’t find any booking made in January 2012 or 2013 match with your criteria and we don’t have any prepaid booking for 2 weeks long at that periods on record. Could you make sure your stated stay was at Novotel Jakarta Mangga Dua Square? Should your stay was indeed with us, I hope you don’t mind writing to me at vincent.wybier@accor.com and provide me more details of your stay so I could do proper investigation as well as proper action to be taken.Please be ensured that this is neither standards nor typical services provided to our Guests. We appreciate your precious feedback and looking forward to welcoming you back soon!Kind regards,Vincent WybierGeneral Manager
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"Average stay"
5th February 2013, Adelaide, Australia
Only stayed here for one night and left the next morning so cant comment too much. I thought is was a very average stay though. We paid for a club suite entitling us to club lounge access. The breakfast in the club lounge was absolutely horrible. Breads were dry and hard, eggs tasted off, very little selection ong waiting time for service. The room was big and clean. The pillows were soft and lumpy. Overall a very average stay and was expensive in comparison to other local hotels for the quality of service.
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Management responseDear Accorhotels.com Traveler,Thank you for taking the time to share with us your experience.I took good note on your comments related to breakfast quality as well as service. Please accept my apologies for the inconvenience caused.Your feedback will be used for sure to improve our standard & for your information, we did change already some of our products such as bread & pastries.I look forward to welcoming you again & serve you better!Kind regards,Vincent WybierGeneral Manager
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"average 4 star hotel"
23rd January 2013, NEXTtraveller17, Singapore, Singapore
front desk reception was good. but housekeeping and mainenance of the room is average. location is next to shopping mall and carrefour. breakfast was so-so...don expect too much. location is next to the toll connecting to airport expressway.
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Management responseDear NEXTtraveller17,Firstly, thank you for have stayed at Novotel Jakarta Mangga Dua Square and have spared your precious time to review us on TripAdvisor!Guest’s satisfaction is on the top priority of the Management. Your comments related to our housekeeping and breakfast are important for us to improve not only related departments, but in all aspects to make your stay a memorable one. However, thank you for reviewing the Front Desk as good. I will share this with the team to upkeep the service given to the Guests.I look forward to welcome you back to our hotel soon!Kind regards,Vincent WybierGeneral Manager
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"Very Good and spacious hotel room"
2nd January 2013, benkyo78, Jakarta, Indonesia
Hotel is very clean and I got an upgrade room from deluxe to premier which is make my staying was more memorable, very large swimming pool with various menu of breakfast, really look forward to go to this hotel again. Very Recomended......
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Management responseDear Benkyo 78,Thank you indeed for writing this great review about Novotel Jakarta Mangga Dua !You could believe that I will share with the all team your positive feedback which will become a motivator to keep improving in serving you better.I'm looking forward to meeting you personally on your next visit !Kind regards,Vincent WybierGeneral Managervincent.wybier@accor.com
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"Stay in Novotel Mangga Dua Square"
12th December 2012, 京阪神五日自由行, 新竹竹北
It is a nice hotel for business traveling. Good location, reasonable price rate and friendly service. The premier guess rooms at 8 and 9 are with quite good service. Everything is good except the quality of water. If the water quality can be solved, it can be reached the level of 5 star hotel.
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Management responseDear 京阪神五日自由行,Warmest greetings from Novotel Jakarta Mangga Dua Square!Thank you for staying with us and for sharing your view regarding our hotel on TripAdvisor.We are glad to know that the service rendered by our staffs is appreciated. Please be ensured that we will keep trying to serve our Guests even better.We are looking forward to have you stay again at Novotel Jakarta Mangga Dua Square upon your next visit to Jakarta!Always at your service,The Management
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"Really need a lot of improvement"
7th December 2012, Aidil-izzat, Kuala Lumpur, Malaysia
This was my 2nd stay at Novotel Jakarta. Booked myself and the family in a suite room. The bathroom was moldy...probably no occupant for sometime. We ordered room service on the first night but not delivered at all. When we called after 1 hour, the room service call center was not aware of the order made earlier. Next day went out at 9am and came back around 3pm but the room was not made up. There was no housekeeping until requested. The only positive point was the reception, security and concierge was very hospitable and service was courteous.
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Management responseDear Aidil-izzat,Warmest greetings from Novotel Jakarta Mangga Dua Square!Thank you for taking some of your valuable time to write this review on TripAdvisor to provide us with important feedback. We have done an investigation based on your comments and please accept our sincerest apologies for the inconveniences experienced related to our Room Service and Housekeeping. We do face sometime difficulties to ensuring all rooms are clean and well prepared on time when we are running on high occupancy. We would like to assure you that this is not our usual standards and we will certainly improve the quality & efficiency of our service toward our Guests.However, we very much appreciate your compliment regarding the hospitality of our staffs. We will continue to seek ways to ensure every Guest could be served at best.Thank you for choosing to stay with us and we do hope for the chance to welcome you back again at Novotel Jakarta Mangga Dua Square to serve you better.Always at your service,Vincent WybierGeneral Manager
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"Nice Place away from Home"
4th December 2012, KevinNora, Kuala Lumpur
I think I would give this hotel a great rating. Check in was busy but the staff was excellent in attending to me and had me checked in within 10 minutes and upgraded my reservation to club floor. The room was spacious enough and breakfast was decent. The hotel has a great pool and its proximity to the nerve center of Mangga Dua just made it the hotel of choice.
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Management responseDear KevinNora,Thank you for taking the time to write this delightfull review !I am happy to read you enjoyed your stay with us & I will share with the entire team your nice comments. It will mean so much to them as it means to me.I hope to get the chance to welcome you again soon !Kind regards,Vincent WybierGeneral Managervincent.wybier@accor.com
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"Average"
26th November 2012, africaatui, Nara
Everything is average level(just so so). But it is just convinient for me to meet our customer. Shower Head was broken, and so I can't say that it is maintained well.About the breakfast, it is not so good for me.
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Management responseDear africaatui,Warmest greetings from Novotel Jakarta Mangga Dua Square!Thank you for sharing your review and experience on TripAdvisor regarding our hotel, which gave us the opportunity for improvement. We will follow up with the concerned department regarding your comments on our bathroom and breakfast. We very much regret the inconvenience caused to you on this occasion, and please accept our sincerest apologies. We regularly maintain the guest room condition and all related aspects including the shower. For our Guests’ pleasure, we also have daily rotation of breakfast selections which we are really sorry for fell short of your expectations on the day of your stay. Your comments are precious to us, and thank you for your kind contribution.We wish to have the opportunity to welcoming you back to Novotel Jakarta Mangga Dua Square!Always at your service,The Managament
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"Jakarta Stay"
17th November 2012, employlinks, Singapore, Singapore
I find this hotel service generally lower than Accor Bogor Raya as the staff over there are more friendly and hospitable. The twin bedded are too small and the breakfast food at the cafe are lower standard than the other Accor hotels in Bandung and Bogor Raya.
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Management responseDear employlinks,Warmest greetings from Novotel Jakarta Mangga Dua Square!We appreciate you taking time to provide us your constructive feedback on our bedding size which we regret did not meet your expectation. We also have noted on your comments on the breakfast and the hospitality of our staff which we will take on board to seek improvements where possible. I would like to extend my sincere apologies for your less than satisfactory experience during your stay with us.We hope this experience will not deter you from using our hotel again. We certainly look forward to have the opportunity to welcoming you back to Novotel Jakarta Mangga Dua Square!Always at your service,The Managament
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"Internet is so slow"
7th November 2012, wts1971, Singapore, Singapore
Everything is perfect at this hotel.But the only bad thing is that the wifi connection is unstable , slow .Its very frustrating and i had to resort to going to a nearby cafe to get my wifi connection to send out my work emails etc ..
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Management responseDear wts1971,Thank you for taking the time to share your experience while staying at Novotel Jakarta Mangga Dua Square !I'm very happy to read that you enjoyed our hotel !I took good note on your comment related to wifi lack of stability. I am sorry for the inconvenience caused. I realize that Internet is very important & I really work on the best solution for your best comfort.I look forward to welcoming you again soon !Kind regards,Vincent WybierGeneral Manager
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"Reasonable & Comfortable Stay"
16th October 2012, Singapore
Generally this hotel is alright in terms of cleanness & security. But, it can be improved.I rec'd a free upgrade to the premier floor but my room was just outside the Functions ball room & it was quite noisy & rowdy at night. Other than that, this is a value for money hotel.
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Management responseDear Accorhotels traveller,Warmest greetings from Novotel Jakarta Mangga Dua Square!Thank you for sharing this generous review about our hotel. We sincerely apologize for the inconvenience caused by your room location due to the wide floor plan. However, we are delighted that you found our hotel as clean and secure, also as a reasonable and comfortable hotel to stay.We hope to have the opportunity of welcoming you back again on your next visit to Jakarta.Always at your service,The Management
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"An Oasis"
15th October 2012, walzad
One of the closest downtown hotels to the airport. Basically the hotel is part of a giant shopping mall with direct access to the shops through the lobby. Check-in was a breeze. I thought I had requested a non-smoking room but we had been allocated a smoking one. I decided to live with this as they had upgraded us. The smell on opening the door was quite overpowering. They need to invent some super room deodoriser. The room was very well fitted out and very comfortable although it was obvious they only expected a sole occupancy as there was only one bath robe and one pair of slippers. Amid the hustle and bustle of the local area and the shopping mall, it was great to enjoy the beautiful swimming pool. This is the largest pool I have seen in a downtown hotel. We could have been a million miles from the outside "mayhem". An enjoyable stay.
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Management responseDear walzad,Thank you for your feedback for Novotel Jakarta Mangga Dua Square!We are heartened to learn that you liked the Hotel location and our swimming pool during your stay. Please accept our sincere apologize since we couldn’t give your requested non-smoking room since it will be based on the availability upon your arrival. Your positive feedback will help us in further upkeeping our level of service and products. Once again, thank you for choosing Novotel Jakarta Mangga Dua Square as your preferred accommodation and we hope to have the opportunity of welcoming you back again on your next visit to Jakarta.Always at your service,The Management
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"It's still a good place to stay....."
9th October 2012, tanjaiphen, Quezon City, Philippines
it was my 2nd time to stay in this hotel. Staff were very hospitable. It was clean though the room my sister stayed in had leaky bathrooms, busted lights, and another minor repair which escapes me now. Location is okay. It is near shopping area, Carrefour, good-enough chinese restaurant. Not so far from the airport, around 30 mins. Would want to try Media though next time. I attended an FIA show. Media provides free shuttle service to the Jakarta International Expo... very important esp when taxi is hard to come by during rush hour. We waited for 2 hrs to get a cab from JIE to Novotel. Breakfast food was okay.
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Management responseDear tanjaiphen,Warmest greetings from Novotel Jakarta Mangga Dua Square!Thank you for taking the time to share your review regarding your recent stay with us in TripAdvisor. We are pleased to know that you are satisfied with the hospitality of our staffs. However, please accept our sincerest apologize for the shortfalls found in the room amenities. We will undergo a renovation in our hotel in the beginning of 2013, including refurbishment in guest rooms. We hope you will enjoy the experience staying in our newly refurbished room afterward.For your information, we do have Exhibition Rate for Guests intend to attend the expo in JIExpo, with shuttle service included in the package. You may contact our Reservation Agent directly at +62(21)62312800 or via email to H5704-RE@accor.com for reservation.We are looking forward to welcome you back at Novotel Jakarta Mangga Dua Square!Always at your service,The Management
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These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
