Mercure Tokyo Ginza 4 stars

Customer review rating (ALL Rating) 4.5/5 2,315 reviews

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Description

Hotel extras

  • Direct access from Tokyo Metro. Easy access from Haneda and Narita Airport.

  • a convenient location in the vibrant shopping district of Ginza

  • Locally inspired hotel, where the design tells the history and story of Ginza

  • a breakfast buffet with items such as fresh smoothies and several different breads

  • The Privilege room offers a 50" TV, free minibar and an Espresso Machine.

Our accommodation(s)

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Hotel location

Mercure Tokyo Ginza

2 9 4, Ginza, Chuo ku
1040061 TOKYO
Japan

GPS:35.672855, 139.768367

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property

Breakfast

For breakfast, we offer a Western buffet. The buttery croissants, which are baked hot in the kitchen every morning and are made with dough that has been from France, and the baguettes that are crispy on the outside and moist on the inside are popular.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  2,315 reviews

TripAdvisor Rating  4.0/5  1,890 reviews

Certificate of excellence 2023

Good location, good stay

Customer review rating 4.5/5

Shayne Y. Couples - Confirmed reviews ALL

Everything was very good. I left my stuff from the previous hotel and hotel staff helped me to arranged for delivery with my previous hotel. Really thankful for that. Hotel is near all the shopping area too.

Great location , perfect service

Customer review rating 5.0/5

Bader A. Families - Confirmed reviews ALL

Unfortunately I couldn’t use the other facilities at the hotel , but overall the hotel nice and clean

extra hidden fees

Customer review rating 2.0/5

Stefanie Families - Confirmed reviews ALL

I was charge an extra tokyo tax jpy 3,200. I stayed at other hotels in Tokyo and was never charge extra fees like this.

Dear Guest, Thank you for sharing your feedback with us regarding your recent stay at our hotel. We sincerely apologize for any inconvenience caused by the Tokyo city tax charge. We understand your concern regarding the additional fee, and we'd like to clarify that the Tokyo city tax is a mandatory charge imposed by the local government and applies to accommodations based on their rates. This tax is clearly outlined in our booking confirmation to ensure transparency for our guests. While we regret any frustration this may have caused, please be assured that we strive to maintain clarity and fairness in our pricing policies. We appreciate your understanding of this matter. We value your patronage and hope to have the opportunity to welcome you back in the future, providing you with an even more enjoyable experience. Warm regards, Mercure Tokyo Ginza

Poor service

Customer review rating 2.0/5

K. Families - Confirmed reviews ALL

1. Check out time given to me is 1pm. I repeated i am Platinum member and require late check out. Tiring that i need to negotiate but finally agreed to provide me late check out 4pm. 2. Hotel knew there would be 4 occupants. Housekeeping only provided 3 sets of towels and toothbrush. 3. It happened again on the next day. 4. Called front desk to provide me with additional hand towels. He brought me face towels. Told him i wanted hand towels but he said what he brought 'face' is correct. When i repeated to him i needed is hand towel, he said i was wrong as he brought the correct hand 'face' towel. I change tactic, told him i need the size bigger for shower than what he brought me. To my surprised he brought me floor mats. He insisted he is correct... that the floor mat is for drying myself. Finally i gave him a sample towel from my room. Told him to come back. He did bring the correct towels. And then he said these are hand towels... why i didnt say i wanted hand towels. :( My family heard everything.

Good Stay, good lication,good service

Customer review rating 4.0/5

Susiyana Couples - Confirmed reviews ALL

As a member accor, they give us late check out untill 15 pm

Dear Susiyana Y., Thank you for your continued patronage of Accor Hotels. We are also honored to receive your positive comments regarding your stay at the Mercure Tokyo Ginza. Did you enjoy your trip to Tokyo? We are delighted to have supported your time in Japan. We sincerely hope that your next stay will be as pleasant as your last. Sincerely, Mercure Tokyo Ginza

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Other web-users rate our hotel

  • 1,200 reviews 9.7/10 Location
  • 1,223 reviews 7.7/10 Room
  • 1,164 reviews 8.9/10 Service
  • 25 reviews 8.8/10 WiFi
  • 488 reviews 7.2/10 Breakfast
  • 392 reviews 8.1/10 Cleanliness
  • 38 reviews 3.2/10 Bar
  • 8 reviews 1.1/10 Wellness Area

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