ibis Rouen Centre Champ-de-Mars 3 stars

Customer review rating (ALL Rating) 4.4/5 1,304 reviews

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ibis Rouen Centre Champ-de-Mars - Image 1
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12 Avenue Aristide Briand, 76000 ROUEN, France

Description

Hotel extras

  • Ideally located in the historic center, 10 minutes' walk from the cathedral

  • Reinforced sanitary protocol via the Bureau Veritas ALLSAFE certification

  • Dining offer: snack or regular menu including 12 dishes cooked on site

  • Enjoy a drink on our outdoor terrace

  • Private and covered car park (150 spaces) for fee

Our accommodation(s)

Hotel location

ibis Rouen Centre Champ-de-Mars

12 Avenue Aristide Briand
76000 ROUEN
France

GPS:49.435886, 1.102766

Telephone
Fax +33 2 35 08 60 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR-RENDEZ-VOUS

Non contractual photo

Enjoy a game of chess, checkers or foosball in our hotel bar, the perfect spot to spend some time with friends. Snacks available 24 hours a day

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,304 reviews

TripAdvisor Rating  4.0/5  1,117 reviews

Certificate of excellence 2023

The bathroom, especially the shower was in laborious state.

Customer review rating 2.5/5

Anne P. F. Business - Confirmed reviews ALL

I was not satisfied because the bathroom was not meeting IBIS quality standards. First, there was mould in the shower, which is bad for my health. Second, it has to be repainted. Then, there were cobwebs on the ceiling. Given the price of the room, I think the bathroom should be healthy.

Chère Madame PELISSE F., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis Rouen Centre Champ-de-Mars. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Ibis sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Nous allons de suite prendre les mesures nécessaires pour remédier aux problèmes liés à l'état de la salle de bain que vous avez utilisée lors de votre séjour. Soyez assuré que les mesures nécessaires seront mises en œuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame en l’expression de nos sentiments les meilleurs.

Great stay as ever

Customer review rating 4.5/5

Nick Couples - Confirmed reviews ALL

Stayed overnight en route to the Loire valley with my wife. The hotel is very well located with secure and cheap parking. The rooms are comfortable and the whole hotel is clean. The staff were friendly and helpful as ever.

Lack of Privacy Problematic

Customer review rating 0.5/5

Anonymous Couples - Confirmed reviews ALL

When staying at an Ibis, generally I know I’m getting what I pay for (sub-par amenities, terrible pillows, etc.), but now housekeeping is apparently ignoring the privacy signs? Went on a day trip one of the days of my stay and left the do not disturb sign out because I didn’t need any service and was running a file upload from my laptop while I was out. Got back to my room that night and not only found the sign removed and service done, but they also took the extra key that I had been using to keep the electricity running in the room and my laptop dead. Not a huge deal in the grand scheme of things (the upload was not mission critical, just backing some stuff up to the cloud that I’d been meaning to do for a while), but it felt like a bit of an invasion.

Dear SAVANNAH A., Thank you for taking the time to tell us about your experience at the ibis Rouen Centre Champ-de-Mars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is indeed completely unacceptable for us to intrude on your privacy. We're going to escalate this to room service so it doesn't happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Tres bon!

TripAdvisor rating 4.0/5

EghamCam TripAdvisor review

Chosen for its central location and secure parking. It was easy to get to and the undergoround parking was excellent. The hotel is linked to the Mecure and there is clearly some major refurbishment going on, but the Ibis part was quiet and the staff were friendly and helpful. The room was a little less sharp that I have expected from Ibis, especially the carpet but it was clean and functional with a view of the river. We hoped to wander up to the cathedral to find a restaurant for diner but the weather was against us and we settled for the elegant St Marc Square, 5 mins walk from the hotel, which offered a choice of eateries and bars. Breakfast was fresh and offered a good buffet choice. It was our first visit as a stop off from the ferry port at Dieppe on our way south and we will definitely be back again.

Good staff

Customer review rating 5.0/5

Tony J. Couples - Confirmed reviews ALL

A good overnight stay as usual

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Other web-users rate our hotel

  • 892 reviews 8.3/10 Location
  • 1,014 reviews 6.6/10 Room
  • 1,119 reviews 9.4/10 Service
  • 14 reviews 7.4/10 WiFi
  • 640 reviews 8.8/10 Breakfast
  • 348 reviews 7/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.