ibis Rotorua 3 stars

Customer review rating (ALL Rating) 4.0/5 1,145 reviews

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Description

Hotel extras

  • ALLSAFE certification

  • 24-hour reception

  • Conveniently located

  • Close to local dining and attractions

  • Close to the airport

Our accommodation(s)

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Hotel location

ibis Rotorua

Lake End, Rangiuru Street
3010 ROTORUA
New Zealand

GPS:-38.13171, 176.250317

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service

I- RESTAURANT

Non contractual photo

I-Restaurant is committed to serving high quality, low priced meals with friendly efficient service. The restaurant is open 365 days a year for buffet breakfast and offers a Grab n Go menu, suitable for any dietary requirement.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,145 reviews

TripAdvisor Rating  3.5/5  1,417 reviews

Good

Customer review rating 4.0/5

Eddy Business - Confirmed reviews ALL

Stayed for 4 nights. Wasn't a huge F. of the drape showers, the bathroom got quite wet and had to use towels to bund the shower area. Seem to be not enough room service staffs, otherwise I enjoyed the stay.

Good beds but terrible service

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

The beds and breakfast were very good. But the front desk service was really terrible. We had booked 1 twin room for our first night, but were given two.. Our second night was in a twin bedroom, as booked, and we paid $199 for bed and breakfast, as asked. When we got home a further $58 had been deducted from my sister's credit card; when she rang to complain the duty manager blamed a new worker for making the original mistake. That lack of staff loyalty plus the lack of good staff training is very poor. With such poor service we would not book with you again nor recommend you to any of our friends.

Wouldn’t pick again

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Very dim light in room, worn out carpet with stains, cold room… not able to adjust air con, extremely poor value for money. Only good thing was reception staff who were pleasant. No one asked (or therefore cared) about how my stay was. No hand towel. Couldnt use soap in shower as couldnt push the nozzle down. No tea replaced day 2.

Good location

Customer review rating 3.0/5

Ingrid Business - Confirmed reviews ALL

Very good service from staff at the front desk and with booking - which I needed to change due to an error of mine, but that was no problem. I have a back problem and found the bed was not good for my particular issue.

Good location and parking

Customer review rating 4.0/5

Gilly Families - Confirmed reviews ALL

Been and stayed here before so knew what to expect. Only let down was to find hairs in the shower in what was supposedly a cleaned room, a bit off putting

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Other web-users rate our hotel

  • 800 reviews 9.3/10 Location
  • 1,329 reviews 5.8/10 Room
  • 846 reviews 7.3/10 Service
  • 23 reviews 7.7/10 WiFi
  • 529 reviews 5.4/10 Cleanliness
  • 245 reviews 4.2/10 Amenities
  • 229 reviews 4.7/10 Breakfast
  • 174 reviews 3.4/10 Food

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