Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.4/5 582 reviews

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Description

Hotel extras

  • Central location in town

  • Award-winning day Spa

  • 2 stylish meeting spaces

  • Luxury done the French Way

Our accommodation(s)

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Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  582 reviews

TripAdvisor Rating  4.5/5  1,955 reviews

Certificate of excellence 2023

My favourite hotel

Customer review rating 4.5/5

Steven E. Couples - Confirmed reviews ALL

We always stay in the prestige suite and we love it. The location is amazing and the staff lovely. The only things we would love to see is some bubble bath included, more coat hangers, a wider selection of canapés during the complimentary evening drinks, and if the mini bar fridge could be wiped out because it tends to suffer from significant condensation issues resulting in large pools of water. Otherwise the hotel and suite are perfection and we have already booked our next stay.

Bonjour Steven E., Thank you so much for sharing your experience with us and for choosing to stay in our prestige suite. We're delighted to hear that you love the location and that our staff made your stay enjoyable. Your feedback is incredibly valuable to us, and we appreciate your suggestions for improvement. We'll certainly take into consideration your requests. Additionally, we'll address the issue with the mini-bar fridge to ensure it's properly maintained to prevent condensation problems. We apologize for the shortcomings you experienced. We're thrilled to hear that Paul at the front desk provided exceptional service. We'll make sure to recognize him for his outstanding contribution to your satisfaction. Our team takes great pride in delivering top-notch service, and it's wonderful to hear when our efforts are appreciated. We look forward to welcoming you back on your next stay, and we'll strive to make it even better to earn a perfect score from you. Kind Regards, Pradnya Lohate Front Office Manager

Fantastic staff

Customer review rating 5.0/5

David Couples - Confirmed reviews ALL

This is a well located-property, set up for the ski season, both in terms of interior decor and design. While it doesn't have a dedicated executive lounge, it utilises the public spaces well with included canapes in the hotel cocktail lounge, a very good la carte breakfast in the hotel bistro, and meets the brand standards for Sofitel (and exceeds in many places). What takes this hotel above and beyond are the staff. Clearly those working there are committed, knowledgable, and seek out to be friendly and helpful. This is a rarity nowadays, particularly in tourist towns like Queenstown - so it was a very pleasant and welcome surprise to see that across the front desk, concierge, F&B, and housekeeping, that all the staff were excellent. Looking forward to staying again soon. (Accor Plus Diamond)

Bonjour David L., We very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. At our hotel, we strive to create a memorable experience for our guests, and it's heartening to know that our staff's dedication and friendliness stood out to you. We take great pride in our team, and I'll be sure to pass along your compliments to them. Recognition of our guests' loyalty status is indeed a priority for us, and I'm glad to hear that you felt appropriately acknowledged during your stay. We're delighted that you found our public spaces accommodating, especially with the included canapés in our Le Salon Rouge and the delicious à la carte breakfast at our bistro. It's wonderful to know that we not only meet but exceed the brand standards for Sofitel. We truly appreciate your kind words and we can't wait to welcome you back for another memorable stay soon Kind Regards, Pradnya Lohate Front Office Manager

Everything was perfect

Customer review rating 5.0/5

Cassi Business - Confirmed reviews ALL

I found everything about my stay was perfect. The room was clean, the staff fantastic and helpful. Always accomodating. My massage was amazing, breakfast was delicious. There was not one thing i could fault during my stay. Every single staff member that I interacted with was wonderful and I will highly highly recomend this hotel to anyone visiting queenstown in the future.

Bonjour Catherine A., We very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. We are absolutely thrilled to hear that you found everything about your stay with us to be perfect. It's wonderful to know that you enjoyed the cleanliness of your room, the fantastic and helpful service provided by our staff, and the delicious breakfast. We take great pride in providing exceptional service and ensuring that every aspect of your stay exceeds your expectations. we're delighted to hear that our staff, especially Paul, was able to assist you promptly and efficiently with your booking error. Paul will be thrilled to hear that he was able to contribute to your satisfaction during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Pradnya Lohate Front Office Manager

Beautiful hotel with European vibe

Customer review rating 4.5/5

Dianna Couples - Confirmed reviews ALL

Lovely weekend at my favourite Queenstown hotel

Bonjour Dianna P., We very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. We're thrilled to hear that you had a lovely weekend at our hotel in Queenstown. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Pradnya Lohate Front Office Manager

Excellent central location near the lake but would have liked on-site (free) parking

Customer review rating 4.0/5

Mr P. K. M. Couples - Confirmed reviews ALL

Nice room but view was out onto a road rather than toward lake. Quirky reception decoration ... a bit OTT to some tastes perhaps.

Bonjour / Kia Ora Peter M., We very much appreciate your comments regarding your stay at the Sofitel Queenstown - Hotel & Spa. We're delighted to hear that you found our central location convenient and that your check-in experience was friendly and efficient. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We understand the importance of parking convenience, and we apologize for any inconvenience caused by the lack of on-site free parking however we do offer valet service for our guest at an additional charge. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards / Ngā mihi, Pradnya Lohate Front Office Manager

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Other web-users rate our hotel

  • 294 reviews 9.1/10 Location
  • 392 reviews 7.7/10 Room
  • 423 reviews 8.3/10 Service
  • 5 reviews 5.6/10 WiFi
  • 117 reviews 7.1/10 Breakfast
  • 98 reviews 7.1/10 Cleanliness
  • 72 reviews 5/10 Value
  • 34 reviews 8.9/10 Wellness Area

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