Novotel St Petersburg Centre hotel

"St Petersbourg vacation"

11th May 2012, jeanpierrehennebelle, Moscow, Russia

My only low point is - it was impossible to call the hotel before the arrival or to send email to this hotel to inform that I will arrive during the nightThe room was very nice, clean, quietThe location is at the center of the city and allow to reach different locations by walk, by metro, by taxi.

Management responseDear Sir, thank you very much for your nice comments. We do apologize if any connections were not available despite the fact that we have all access - email, phones, fax working and 24h/24h working people in our hotel. Sorry for this inconvenienceWith our very best regardsEdgard Pauly
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"Novotel"

9th January 2012, teeyame, China

Very good location close to Nevsky Road. The staff was very friendly and there is a concierge + ATM machine in the hotel. They can help you book tickets and provide with you ample information.The only drawback is that there is no bell desk and you are pretty much on your own to take in your luggages. The receptionist was very helpful when checking out mulitple suitcases.Novotel accepts small dogs with a fee - I thought it was rather pricey.

"Good price & quality"

20th October 2011, Helsinki, Finland

All in all the hotel was good, and the desk service was good. I have no complaints for that. BUT your transfer service needs improvement! We have staid in your hotel twice during Oct 2011 and every time there has been problems with ordering a car/transfer. The communication between the workers obviously does not work. Either the car broked down and is not able to pick us up , or there is no record that we had order a car and we have been late from meetings.

Management responseDear guest,Thank you for your comments. We are glad you found your stay here to your convenience. Please, accept our sincere apologies for the incidents with concierge service you had and rest assured your feedback has already been sent to our partners for further investigation and actions.We thank you for sharing your concerns, and it is our hope that you will give us the opportunity to serve you again in the near future.
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"very nice"

4th September 2011, Moscow, Russia

Great location, clean, nice room (but would prefer larger space, small table + 2 chairs), good service. -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

"Most convenient Hotel in Saint-Petersbourg"

22nd March 2011, Moscow

I always choose this hotel for my stay in Saint-Petersbourg cause good location, very good service, almost excellent restaurant, very friendly staff and reasonable price except high season - incredibly high.

"Excellent Location"

9th February 2011, Singapore

It is at an excellent location not far from Moskovskly Railway Station and close to (Lower) Nevskiy Prospekt. But, it is not visible along the main road. It takes about almost 10 minutes walk along Ultisa Mayakovskovo (lane between Befree and Planet Sushi shops).

"St-Petersburg"

19th January 2011, Moscow

house slippers were absent, dressing gown too. too noisy