Hotel address
Rua Alegre 440Bairro Santa Paula
09550250 SAO CAETANO DO SUL
BRAZIL
How to reach the hotel
GPS :S 23° 37' 12.90'' W 46° 33' 12.44''
Contact the hotel
- Tel. (+55)11/42289000
- Fax. (+55)11/42289011
- h5628-re@accor.com.br
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Mercure Sao Caetano Do Sul Hotel - hotel reviews in Sao Caetano do Sul
Hotel code: 5628
Accorhotels.com customer reviews in partnership with TripAdvisor
"Not what I expected from Mercure Hotel"
9th August 2011, Sao Paulo
The room was freezing when we arrives, and air conditioned never heated it up (only cold air).The Hotel in general seems old (not modern, not so clean look).Breakfast is not expensive, and should not be... there is not much to be eaten or drunk, and quality of good is low.One of the two magnetic keys did not function in the morning. There was no "Do not disturb"sign available and a maid knocked to enter while we were in bathroom.
View management response »
Management responseThank you very much for your feedback.I am very sorry to hear about your experience at Mercure São Caetano do Sul and would like to apologize for the inconvenience.Please be assured that I am following up the issues mentioned in your comment.Regarding the Breakfast we have already up graded the services and now the Reception has portable heaters to offer our guests while we are organizing the Air conditioned to heat up as well.Once again thank you for you feedback and should you need further assistance I will be pleased assisting you.Warm Regards,Denis MioliGeneral Manager
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