Hotel addressRua Alegre 440
Bairro Santa Paula
09550250 SAO CAETANO DO SUL
How to reach the hotel
Contact the hotel
- Tel. (+55)11/42289000
- Fax. (+55)11/42289011
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Mercure Sao Caetano do Sul Hotel - hotel reviews in Sao Caetano do Sul
Hotel code: 5628
Accorhotels.com customer reviews in partnership with TripAdvisor
20th September 2013
They were little red ants everywhere, the lady fro room service did not speak english so she just hung up on me, the couch was made out of plywood and fabric. I had to stay an extra night and with no effort at al they said NO.VERY disappointing stay overall, Probably the worst experience I have had in over 10 years.
"Not what I expected from Mercure Hotel"
9th August 2011, Sao Paulo
The room was freezing when we arrives, and air conditioned never heated it up (only cold air).The Hotel in general seems old (not modern, not so clean look).Breakfast is not expensive, and should not be... there is not much to be eaten or drunk, and quality of good is low.One of the two magnetic keys did not function in the morning. There was no "Do not disturb"sign available and a maid knocked to enter while we were in bathroom.View management response »
Management responseThank you very much for your feedback.I am very sorry to hear about your experience at Mercure São Caetano do Sul and would like to apologize for the inconvenience.Please be assured that I am following up the issues mentioned in your comment.Regarding the Breakfast we have already up graded the services and now the Reception has portable heaters to offer our guests while we are organizing the Air conditioned to heat up as well.Once again thank you for you feedback and should you need further assistance I will be pleased assisting you.Warm Regards,Denis MioliGeneral Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.