Mercure Sao Caetano do Sul 4 stars

Customer review rating (ALL Rating) 4.2/5 1,177 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Free stay for children under the age of 12

  • Comfortable apartments with Nespresso coffee machine in an American kitchen

  • Outsourced car park

  • 21-minute drive to Anchieta Highway

  • 35-minute drive to São Paulo - Congonhas Airport

Our accommodation(s)

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Hotel location

Mercure Sao Caetano do Sul

Rua Alegre 440, Bairro Santa Paula
09550250 SAO CAETANO DO SUL
Brazil

GPS:-23.62043, -46.55355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

2 breakfasts

Get your day off to a great start with our delicious breakfast buffet, Monday to Saturday from 06:00 to 10:00, Sunday and holidays from 07:00 to 11:00, or, if you prefer, request breakfast in your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,177 reviews

TripAdvisor Rating  4.0/5  479 reviews

Services improved but needs to be better

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Breakfast is certainly improved when compared to my previous stay, but rooms should be checked for any faults before giving the room to the guest. When i checked in my room locker didnt work, had to call the receptionist and fix. Laundry time is more than other similar hotels.

Dear Sarath Kumar Masilamani B., We very much appreciate your comments regarding your stay at the Mercure Sao Caetano do Sul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thais Candido Front Desk Manager

Nice and confortable hotel

Customer review rating 4.5/5

Jaume A. Business - Confirmed reviews ALL

Satisfied, quite good hotel for business stay. Quite, no noisy with a good standard services.

Staff really nice

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

The stay was great, the staff are very polite and professional. I received a welcome letter with amenities that were really good. It was only a shame that the TV are outdated and don’t have any streaming service, only normal TV channels. The restaurant was not open through the night, so no room service either, even though there were instructions to call a number to order. There was also information about the pool being closed due maintenance, but the date on the paper said “until 2022”, which was really strange. The room was clean and very wide, which is a good point.

Excellent option

Customer review rating 5.0/5

Bruno L. Couples - Confirmed reviews ALL

The room was cozy and provided everything we needed. It was clean and had a reasonable price. Front desk was really helpful and kind as well. Good breakfast.

No cable on the most expensive room

Customer review rating 1.5/5

Fabio Couples - Confirmed reviews ALL

There was no cable TV on the room, on my checkout they offered a free breakfast next time I come to the hotel, if I ever come back to that one or any of the group.

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Other web-users rate our hotel

  • 151 reviews 9.2/10 Location
  • 518 reviews 5.6/10 Room
  • 460 reviews 7.3/10 Service
  • 30 reviews 3.4/10 WiFi
  • 268 reviews 4.5/10 Cleanliness
  • 252 reviews 5.9/10 Breakfast
  • 132 reviews 3.2/10 Food
  • 93 reviews 4.2/10 Value

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