Hotel - Mercure Sao Caetano do Sul Hotel
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Mercure Hotel

Mercure Sao Caetano do Sul Hotel

Rua Alegre 440  Bairro Santa Paula 
09550250  SAO CAETANO DO SUL
BRAZIL

364 reviews
TripAdvisor Rating Based on 364 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter  (Nearby)

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Solarium
  • Billiards/Snooker

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 7 meeting room(s)
  • Copy/print service available  (Nearby)
See all services

Hotel location

Our rooms

Whether you're here for a long or short stay, make the most of our comfortable apartments.With the option of no-smoking floors, our apartments are air-conditioned and have a bedroom, lounge with desk, kitchenette and terrace.

  • 125 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 22 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Crib on request
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • Minibar
    • RJ 45 outlet
    • Full kitchen
    • Microwave in room
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Sao Caetano do Sul Hotel

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 364 reviews

Vicente D 2017/01/07
« Good Stay at Mercure Sao Caetano »

Hotel was clean in spite of the construction in progress, the hotel team is well trained and welcoming making all efforts to make you feel comfortable. Suggestions to improve: Using a comforter on the bed is nice, but not a great idea during summer.

Lourdes C, Gerente at Mercure Apartments Sao Caetano, responded to this review

Dear Mr. Vicente, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

TheUnF 2016/01/20
« Mercure like an Apart hotel - Great for long stay »

That's the second or third time I'm staying at this property. Very clean, home like an apart hotel with convenience of a bar, small kitchen, large room and sofa and 2 LED/LCD screens. Le Club's Silver benefit of free drink unfortunately was not presented.

Giselle S, Front Desk Leader at Mercure Apartments Sao Caetano, responded to this review

Hello Dear Guest, We are very glad to receive your opinion, and we hope we continue making all our Guests exceeding all the expectations. We hope to see you soon, and thank you very much for your time. Best Regards, Ana Paula Campos Front Desk Manager Mercure São Caetano

silvaw15 2015/12/28
« Survey about Mercure »

I and my Family (Wife and 1 son) stayed at Mercure at begining of this month and I can to say that was everything excellent (Room, localization, price, restaurant service and staff employees). To be honest, Mercure São Caetano is an excellent choice!!

Giselle S, Chefe de Recepção at Mercure Apartments Sao Caetano, responded to this review

Dear Guest, We are very glad to receive your comments, and we hope we continue making all our Guests exceeding all the expectations. We hope to see you soon, and thank you very much for your time. Best Regards, Ana Paula Campos Front Mercure Sao Caetano

marciodsr 2015/07/15
« Good »

I liked the hotel. The price is a bit high for the standard offered. The location is good and quiet street. The apartment is nice, with good space. The difference went to the kitchen option and can prepare meals on their own.

Giselle S, Chefe de Recepção at Mercure Apartments Sao Caetano, responded to this review

Dear Marcio, Thank you for staying at Mercure Sao Caetano, you feedback is very important to us. In our hotel we have to two apartment options. Superior with 42 mts2, kitchen and living room. And the standard with 17mts2 only room and bathroom with shower. In your next hosting please refer to the values in the mercure.com site Best regards Mercure Sao Caetano Team

Ikemokeke 2014/07/13
« A pleasant surprise »

My stay with my friends was a pleasant surprise.... The cuisine was excellent,the apartment layout is very functional.... The first thought that crossed my mind ,after the first night,was to bring my family her for a holiday....it really feels like home!

Giselle S, Gerente at Mercure Apartments Sao Caetano, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure São Caetano. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management, Mercure São Caetano do Sul

Stephano J 2014/03/11
« A pleasant stay »

I had a pleasant stay in the hotel, the staff was very friendly and helpful. My room was refurbished and a welcome home feeling. The thing I didn't like was the food from the room service, it was not tasteful and needs improvement.

Giselle S, Gerente at Mercure Apartments Sao Caetano, responded to this review

Dear Mr Utrecht, We very much appreciate your comments regarding your stay at the Mercure São Caetano. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management

rpbora 2013/12/18
« Good Hotel with Kitchen »

Mercure Sao Caetano is a good hotel with a kitchen where one can cook food. This is a great feature for people like me who dont like to eat food outside. The breakfast and the restaurant is average. The people at the reception speak good english. There is a supermarket just two blocks away which has almost everything one needs.

Paulo R O 2013/10/27
« Terrible bed »

Stayed for one night and room assigned was extreamely small with very unconfortable closet bed style. Had to close the door and remove the mattress to the floor to be able to sleep. I am a gold Leclub guest and expected an upgraded room upon checkin instead of a downgrade.

Denis M, General Manager at Mercure Apartments Sao Caetano, responded to this review

Dear Guest, Thank you very much for your feedback. I am very sorry to hear about your experience at Mercure São Caetano do Sul and would like to apologize for the inconvenience. Please be assured that I am following up with my reception team to ensure all our guests from Le Club receive the up grade to our Superior Rooms when the rooms are available. I also would like to mention that we are just about to start our renovation in the Hotel and certainly the bed configuration and lay out of the Studio Apartments is our priority. Once again thank you for you feedback and should you need further assistance I will be pleased assisting you. Warm Regards, Denis Mioli General Manager

2013/09/20
« Review »

They were little red ants everywhere, the lady fro room service did not speak english so she just hung up on me, the couch was made out of plywood and fabric. I had to stay an extra night and with no effort at al they said NO. VERY disappointing stay overall, Probably the worst experience I have had in over 10 years.

Denis M, General Manager at Mercure Apartments Sao Caetano, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure São Caetano do Sul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Denis Mioli General Manager Mercure São Caetano do Sul

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