Mercure Sydney Airport

"Stay"

22nd May 2012, dawn1944, Sydney, Australia

Every time we travel overseas we stay at this Hotel it is so close to the airport Wolli Creek rail station just a short walk away

"Overnight stay before travelling on to Wooloongong early next morning"

22nd May 2012, rk_barringha, Townsville, Australia

The staff at checkin were very polite and efficient, the young gentleman. I am an accor advantage member and chose to use my free night option on this trip, the ypung gentleman processing my ceck in gave me a free upgrade, which was a bonus.The room was clean and spacious, away from the lifts as I had requested so very little noise, very peaceful sleep.dinner in the restaurant was pleasant, the service good and the meals tasty and well presented.next morning one of the girls at reception printed out the train timetable for me which was a great help, I was able to catch the right train to Wooloongong on time, no stress!

"Home ward bound"

21st May 2012, Bangalow, Australia

Booked online from China for an unexpected overnight stay due to poor domestic return flight options. Service outstanding: requested an early arrival time of 9.00am, not only was this request accommodated but we were also upgraded to a great room with a fabulous view of the airport and park lands. All staff interactions were warm and professional and they organised bus transport to the airport the next morning, pity I left the son's duty free bourbon on the bus but that's another story.

"Great location good service"

20th May 2012, jackcrash, Melbourne, Australia

The Mercure Sydney Airport, is very close to the airport and easy to get to, with very good service. I will stay there again on my business trips.

"Transit stay"

17th May 2012, PBANZ, Christchurch, New Zealand

We only stayed one night but it was enough to show that this is an excellent place to stay en route. Close to International Airport but not noisy. Well-insulated. Bed very comfortable - we had a superior queen room. Food and service in the restaurant was a pleasant surprise - delicious food, attentive, friendly service.

"Nice and easy"

15th May 2012, Greynomads2, Darwin, Australia

We needed to stay in Sydney for our onward flight to Darwin. Yje hotel is easy to access, via either shuttle bus or taxi. The room and bathroom was clean and reception welcoming.We had a meal in the bar which was good. David, the barman was very busy working on his own but still managed to be quick to serve you with a smile. A definite asset to the hotel.We are in fact returning again today for one night as we were so pleased with our first stay.I would recommend to family and friends

"2012 stay"

13th May 2012, mociau, sydney

i have stayed here twice now with mum due to the close proximity to the airport. The service a great! The food is fantastic! General maintenance needs reviewing on a more regular basis. There were some power points not working in our room, one in the bathroom and one in the bedroom itself! Neither mum nor I slept well but this was probably due to nerves of traveling! I would however highly recommend this hotel if needing somewhere to stay overnight prior to leaving to go overseas or domestically. My only other concern is that there is no transport from Wolli Creek station to the motel for those who wish to stay closer to the airport and use public transport to get to the hotel!

"Damp smelly room with no shower pressure and expensive shuttle service"

13th May 2012, alto69, Marbella, Spain

After a great stay in the Auckland Novotel we decided to try the Mercure in Sydney as nearby airport hotel. Hotel entrance was fine, looked newish and typical of airport hotels. Room was shocking. We smelt it before we opened the door and it only got worse. Damp and mould was seeping through the walls and ceiling and even the bedding stank. it was for one night only and my partner did not want to make a fuss as we were tired and had an early rise the following morning. No Shower pressure either. I wrote to management and they told me they would send the issues to the relevant people to sort out and thanked me for letting them know. I did mention that the smell was unmistakable so management would already be aware. Airport shuttle costs not listed and we felt there were overpriced.

"A good start to our holiday"

9th May 2012, wollongong

We enjoyed friendly, efficient and very personal service at the Mercure Sydney Airport. Dinner was a highlight, with the staff's service exceeding the levels of other Mercure hotels. As we had a 6am flight it was good to have a good night's sleep and be 5 minutes from the airport.

Management responseDear Accorhotels.com traveller Wollongong, Thank you for taking the time in giving us your feedback. We are very pleased to hear that we were able to be a good start to your holiday. We trust you had a fun and enjoyable holiday and that you had a safe flight back home. Once again thank you for all your positive comments. We look forward to welcoming you back into the hotel and may your stay with Mercure Sydney Airport always be an enjoyable one. Kind regards,Joleen HurstGaneral Manager
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"Close to airport"

8th May 2012, Max566, Brisbane, Australia

Booked online at Accors site, good value, would definately stay again. Provide shuttle bus for $6, run every 40 min from airport.

Management responseDear Max566, We are so glad to hear that you found our hotel to be of good value and that you will return for future stays. Thank you for taking the time in giving us your feedback and we look forward to welcoming you back into the hotel. Kind regards,Joleen HurstGeneral Manager
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"Rip off!!!!!!"

7th May 2012, Eric_tatgenhorst, Wollongong, Australia

To whom it may concern, the stay was cancelled due to a complication re a work scheduling conflict. We were going to fly a businessman in from South East Asia. It is obvious to all that the room wasn't cancelled! However I did cancel the room!!!!!!!Furthermore we never got a refund because it was prepaid due to the usual deal that most hotels provide $10-$20 cheaper per night BUT no refund on cancellation. I still think its a rip off to take approx $850 when it was cancelled in a timely manner. Thanks for nothing.

"Mercure Review"

6th May 2012, ginapeter1, Tumbarumba, Australia

A great night stay with wonderful facilities and room. Great breakfast. Terrific bar. Excellent location if you want to stay very close to the airport but with no noticeable aircraft noise.

Management responseDear ginapater1, Thank you for your short but sweet comment in regards to your stay at Mercure Sydney Airport. We look forward to warmly welcome you back into the hotel and may your stay with us always be an enjoyable one. Kind regards,Joleen HurstGeneral Manager
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"Great spot for a late or early flight"

6th May 2012, CanberraAussieMum, Canberra

This is a lovely hotel to stay in. The rooms are spacious, clean and comfortable. Even though it is next to a busy road and airport, there was no problem with noise. The towels were generous, the beds comfortable, and the reception friendly. The down side is the cost for internet and wifi and the breakfast. The breakfast staff were sullen and the food was being packed up 10 minutes before closing time. With a generous checkout of 11am, packing breakfast up early was simply unnecessary, particularly when it was so expensive. It is an easy commute to the airport and so was good for our late arrival back to Sydney from Europe. There is a shuttle at a cost per person, but with 3 people in my party, it was cheaper to get a taxi.

Management responseDear CanberraAussieMum, First of all thank you for taking the time in giving us your feedback. It is with great pleasure to hear that you found our rooms to be spacious, clean and comfortable. We are very sorry to hear that you feel a little let down by our breakfast offering. However, please rest assured that we have forward your feedback to our Food & Beverage Manager who will take the appropriate measures to address your concerns. Once again, thank you for taking the time in giving us your feedback and we look forward to warmly welcome you back into the hotel. Kind regards,Joleen HurstGeneral Manager
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"Mercury Sydney airport"

5th May 2012, LJB55, Harden

So convenient to Sydney international airport, but quiet. Parking affordable. Great dining. Very comfortable bed.

Management responseDear LJB55, Thank you for your recent feedback in regards to your stay at Mercure Sydney Airport. It is great to hear that you found all aspects of our hotel to be of high quality and convenient. We look forward to welcome you back into the hotel. Kind regards, Joleen HurstGeneral Manager
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"Now it's refurbished, it's very good."

29th April 2012, tthom8888, Perth, Australia

Previously stayed here before refurbishing - and said I would never stay again. However, heard refurbishing had commenced so gave it another try - making sure I got one of the rooms that had been refurbished. Extremely good and well satisfied. Great hotel for early morning international (and domestic) departures, or, as we did, breaking our trip from the US back tp Perth. Staff are very nice - the guy/bartender in the bar is a hoot !!! Will always use again for such trips across/from the Pacific.Tips - only one - make sure you get a refurbished room

Management responseDear tthom8888,First of all thank you for taking the time in giving us your feedback. Secondly, we would like to offer our sincere gratitude for giving us another opportunity to show you the improvements that we have made since your last stay. We are very glad to hear that you were able to see the improvements and that you would use us again for your future travels. We hope you enjoyed your US trip and trust that you returned home to Perth safe and sound. Once again thank you for your team and feedback and we look forward to warmly welcome you back into the hotel. Kind regards,Joleen HurstGeneral Manager
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"dissappointing"

25th April 2012, koruflats, South West Rocks, Australia

Very tired when we got to sydney and contacted the hotel 3 times to find out about the shuttle. first time fine then second gave incorrect time and third unhelpful. Finally got there and no one had mentioned smart card at checkin so could not get even a drink of water, meal finally arrived and the kids meal pizza had pineapple although not mentioned on the menu, drink was incorrect and instead of a choc sundae we got watermelon sorbet I should have let my child out to sort it out!!!!!

Management responseDear koruflats, First of all thank you for taking the time in giving us your feedback. We are very disappointed to hear that your stay at Mercure Sydney Airport did not meet your expectations and we apologise for all the inconvenience you felt. Please rest assure that we have forwarded your comments in regards to your experience with room service to the Food & Beverage department who will take the appropriate measure to address the issue and ensure that it does not happen again. Once again thank you for your time and feedback and we hope you allow us another opportunity to show you the improvements that the hotel has made. Kind regards, Joleen HurstGeneral Manager
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"OK as a last resort"

23rd April 2012, TJBW, Melbourne

I stayed one night at Accor Mecure Wolli Creek, near Sydney Airport, while attending a conference in Redfern. Service when I checked in was very professional, and the hotel interior was what you would expect for 3 stars ... not luxurious, but OK. The room was nice enough, although some maintenance was clearly required - wall paper was bubbling away from the wall, some lights were not working, and the bathroom was missing a couple of small fittings.I was starving and unfortunately I did not know the local area at all, so my eating choices were confined to the hotel restaurant on the ground floor. I thought the prices in the restaurant were extraordinarily expensive. I ended up choosing the buffet, which was $35 .... that is alot of money for a buffet. The food was good but somewhat limited in healthy eating options. I ended up having a plate of vegies, followed by salad with some lean curried chicken. At $35 that's a very expensive meal.I slept well and was up early for the buffet breakfast. Once again, it was difficult to find healthy options for breakfast. No low fat yoghurt and no multigrain bread. The cereals available were generally not the healthiest options either. As usual there were plenty of popular unhealthy options - e.g. bacon, sausages, coco pops, etc.My feedback to the hotel would be as follows: - your staff are doing a very good, professional job - the location of the hotel is not great for visitors to Sydney. It is close to the airport but not convenient to the Sydney CBD - the room I stayed in (402) needs maintenance, and for the standards was about $100 overpriced - your restaurant does not represent good value for money - get your buffet dinner down around the $20 mark, and your breakfast down around $15-20. - you need to consider the needs of people who want to eat healthy, simple food - a greater range of healthy salads, vegetable, steamed fish would be good, as well as healthy breakfast options - multigrain bread, poached eggs, low fat yoghurt, cereals such as Goodness Superfoods.To summarise, I felt the staff were pretty good and the room was "ok", but the eating experience ~really~ ruined it for me. Overall this hotel left a little bit to be desired, and I will be looking elsewhere for a better experience next time I'm staying in the same area.

Management responseDear TJBW, First of all thank you for taking the time in giving us your feedback. It is through your feedback that we are able to continuously improve our service offerings. We apologise that our dinner and breakfast options did not meet your expectations, however, please rest assure that we have passed it on to our Food & Beverage Manager who will take the appropriate means to improve our food offerings. On the other hand, we are pleased to hear that you found our staff to be helpful and professional. Once again thank you for your time and feedback and we hope you allow us another opportunity to show you the improvements that we have made.Kind regards, Joleen HurstGeneral Manager
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"Ideal non CBD location"

23rd April 2012, Jex63, Jacobs Well Qld Aust.

I have stayed at the Mecure Airport a couple of times before and have always found its location ideal for me as my company is based in Marrickville and because of the easy access to the M5 etc. The rooms are clean and tidy ( noticably the room i had had been recently refurbished) and the rest of the Hotel comfortable and accomodating. Food in the main restaurant was excellent. A view shared by 5 of my work collegues whom i invited to dinner. I also ate in the bar on the final night and had a beef vindaloo that was as good as i have had anywhere in recent times. My hint is to eat in the bar if its a home style dinner ,drinks and the TV experience you are after. The only negative i had was that the carpark flooded during the terrential rains Sydney had while i was there and it did not want to drain away. This left my car in a pool of water 80mm deep which not even the best tippy toeing effort can survive. If you have an Accor privlidge card take advantage of the restaurant dining and book ahead for great member rates. i got $138 per night for a great room which i think is a bargain for the location.

Management responseDear Jex63, We are very delighted to hear that your stay with us was always an enjoyable one and that you found every aspect of the hotel to be accommodating. Thank you for taking the time in giving us your feedback and your continuous support for Accor hotels. It is with regret to hear that you had to experience the torrential rain that Sydney went through but are glad that you were still able to enjoy the beef vindaloo in Bradleys Bar. Once again we thank you for taking the time in giving us your feedback and we hope to see you soon (hopefully with sunshine this time).Kind regards, Joleen HurstGeneral Manager
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"Great Location basic services"

21st April 2012, Brisbane

This hotel is very well located, the service is good but the facilities are very basic. Can't complain about my stay it was good for a transit hotel.

Management responseDear Accorhotels.com traveller Brisbane,Thank you for taking the time in giving us your feedback and we look forward to welcoming you back into the hotel. Kind regards,Joleen HurstGeneral Manager
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"Dining with friends"

21st April 2012, flyer501, Calgary, Alberta, Canada

We dined with friends the evening before we flew from Sydney to LAX. It was a pleasant experience with a good wine selection and a varied buffet. We recommend the lamb at the buffet. The soup also was excellent.

Management responseDear flyer501, First of all thank you for taking the time in giving us your feedback in regards to your recent dinner experience. We are very delighted to hear that you enjoyed your lamb cutlets and soup. We trust that you had a safe and enjoyable trip and we look forward to welcome you back into the hotel on your next trip to Sydney. Kind regards,Joleen HurstGeneral Manager
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"Vehicle access the only problem"

21st April 2012, PadraigBradbery, Bathurst

The hotel is a very comfortable and convenient one for air travellers. The only problem is access to the reception for dropping off and picking up, when parking is not required.

Management responseDear PadraigBradbery, Thank you for taking the time in giving us your feedback. We are pleased to hear that you found our hotel to be comfortable and convenient. We look forward to welcome you back into the hotel. Kind regards,Joleen HurstGeneral Manager
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"Ideal for an early flight"

20th April 2012

As we had an early flight overseas we opted to stay the night before flying out at your hotel. It was a wise decission as we had a good nights sleep after an excellent dinner and boarded our plane refreshedand ready for the long flight ahead of us.

Management responseDear Accorhotels.com traveller,We are very pleased to hear that your decision at Mercure Sydney Airport turned out to be the right one. Thank you for your positive comments and we trust that you had an enjoyable trip and are returned home safe and sound. We look forward to seeing you again on your next stay at Mercure Sydney Airport. Kind regards, Joleen HurstGeneral Manager
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"nice place to stay"

20th April 2012, shattered000, Canberra, Australia

great place to stay would recommend it to anyone wanting to feel that they are welcome,this is the feeling i get from my frequent stays at this motel,bar facilities and dining room are A1 as are the rooms i could not fault this motel ,will stay there everytime i am in sydney

Management responseDear shattered000, Thank you for your recommendation and for taking the time in giving us your feedback. It is such a pleasure to hear that thoroughly enjoyed your stay at Mercure Sydney Airport. We hope to see you again soon and may your stay with us always be an enjoyable one.Kind regards,Joleen HurstGeneral Manager
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"Good review of Mercure Sydney Airport Hotel"

19th April 2012, ghoiuyetb, Montreal, Quebec, Canada

Very adequate, close to airport, 15 min to international terminal, airport bus only $6/person. Did provide 1/2 hr of internet service before fees kick in. 1 Hour of service would be better.

Management responseDear ghoiuyetb, Thank you for taking the time in giving us your feedback. We are very happy to hear that you enjoyed your stay with us. We look forward to welcome you back into the hotel. kind regards,Joleen HurstGeneral Manager
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"Stay"

18th April 2012, rvandenb, Bishop, Georgia, USA

The service was much better than my stay there in June 2010. However, I had to teach the bartender how to make a martini. He was clueless. The gym needs to be cleaned and some of the equipment oiled and fixed. It was quite musty up there. Other than that, my stay was good. I really like the location to the airport.

Management responseDear rvandenb, Thank you for taking the time in giving us your feedback. We are very delighted to hear that you were able to see the improvements made within the hotel compared to that of your stay in June 2010. We have also taken your feedback on board in regards to the gym. Your comments in regards to the bar have been forwarded Food & Beverage Manager, who will address your concern with all staff members to ensure that we strive to give the best to all our guests. Once again thank you for your feedback and we hope to see you again on your next stay in Sydney. Kind regards,Joleen HurstGeneral Manager
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"Reasonable services at an expensive price"

18th April 2012, Physicalscientist, Melbourne, Australia

Good service and cleanliness, Noisy Restaurant at breakfast. Buffet breakfast very ordinary and not good value for money

Management responseDear Physicalscientist, It is with regret to hear that our breakfast choice did not meet your expectations, however, we thank you for taking the time in giving us your feedback. It is through your feedback that we are able to continuosly improve our service offerings. Please rest assure that we have forwarded your comments to our Food & Beverage Manager who will take the appropriate means to ensure that we offer the best choice to all our guests. On the other hand, we are very pleased to hear that our staff service and cleanliness to be that of very good and we will ensure that we maintain the high quality of service and dedication given to all our guests. Once again thank you for your time and feedback and we look forward to welcoming you back into the hotel. Kind regards,Joleen HurstGeneral Manager
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