Novotel Paris Porte d'Italie hotel

"French style bathroom"

15th February 2013, vlad_radu_m, Bucharest, Romania

I found it annoying that the toilet was in a room and the bathtube and sink in another. It is not hygenical.Also, our sink was overflooding all the time - the draintrap was clogged. I reported this problem but nothing happend.I was dissapointed and probably will never return to this hotel.

"5 night break"

13th October 2012

reception staff v.good. room good size but stains on carpet,window had to be opened by staff room still to hot no air con working.had to ask for sugar,coffee,spoons,glasses,shower gel,shampoo not big problem just why not replace when room is cleaned. area is o.k, bars,restaurants,auchan supermarket etc all 5 mins walk from hotel.metro 5 mins.

"Online reservations"

29th January 2012, KasPer55, Liopetri, Cyprus

very nice hotel, but reception was not prepared with our booking, it took us nearly an hour to sort this out and go to our rooms. If this is rectified then the rest of the hotel is very good. Although if you are visiting central paris then this hotel is a bit out of way.

Management responseDear Customer,I want to thank you for choosing our hotel during your stay with your family and for sharing your thoughts on Tripadvisor.I am delighted to read that you enjoyed your stay with us.I hope we have the pleasure of welcoming you again soon.Christophe PIATExecutive Assistant
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"Good but not very cosy hotel"

13th July 2011, budel-dorplein

two serious negative points:first the hotelbar has no dedicated barkeeper. He has lots of other things to do and therefore one must wait al the time to get his attention.second: hotelbar and restaurant are very sterile, not pleasant/ enjoyable to stay ther or have diner. Too much light for example, vertuallu no plants etc.

Management responseDear customer,Thank you for having chosen our hotel as your stay in Paris, and having shared your comment with the other travelers.I am delighted to read that you appreciated your stay to us and your remark concerning our restaurant/bar held all my attention and I ask you to accept my excuses.I hope that we shall have the opportunity to welcome you again in our hotel.Best regards.Christophe PIATExecutive assistant
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"A real shame"

29th April 2011, Abu Dhabi

I have booked for a junior suite in this hotel, and was given a standard room when checking-in. When I reported this incident upon check-out, instead of apologies I had to face an arrogant attitude from the staff. They didn't care much about my problem, as the room had been prepaid.

Management responseDear Customer,Thank you for choosing our hotel for your family holiday in Paris and brought to our attention the problems that you have encountered.I'm sorry the incident occurred during your stay in our hotel and you my apologies for the behavior of my team. Would you please contact me by email: h5586-am@accor.com so we can find a way to apologize for the problems?All hotel staff is mobilized daily to you a warm welcome and we hope as you'll always enjoy staying there.Christophe PIATExecutive Assistant
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"Pleasant and Comfortable Stay"

1st February 2011, Singapore

Service was up to standard. Was given an early check in, which was especially good after a gruelling 13 hour flight from Asia.