Palazzo Caracciolo Napoli - MGallery Collection

"Excellent hotel"

12th January 2013, Katinams, Amsterdam, The Netherlands

I always stay at Palazzo Caracciolo when in Napoli on business - I would not even consider staying anywhere else. The location is the only potential drawback, but weighed against the comfort and excellent service, I don't mind taking a taxi to where I need to go from the hotel.

"One night before flight"

16th December 2012, DeborahAvelino, Maastricht, The Netherlands

Very nice hotel, historical building with updated and classical interior design. Cosy and clean room and bathroom. Unfortunately, we had only one night before our flight. It was very close to the train station and about 5 blocks from the famous L'Antica Pizzeria Da Michelle. Wish i could stayed more, but we had a pleasant stay although short.

"Boutique hotel in run-down district"

6th November 2012

Frankly speaking location of this hotel is not so good after we found out where exactly this hotel is located. It is in the middle of a run-down historical district. Although main train station is just 10 minutes by walk, it is unavoidable to take taxi when we head to train station with our luggage. Plus the street lamps are scarce in Naples so we found it a bit unsafe to walk back to hotel after dark. Also there are not many choices in terms of restaurants nearby.However, the ambience inside the hotel is nice. It is cosy and not with many rooms so we didn't need to face a long queue when we checked-in and out. Size of the room is good and clean. Unfortunately for breakfast we had placed a bit higher expectation before entering into the restaurant. We thought there would be quite a wide choice of food available considered the food serving area is not small, however it turned out to be just a very little choices. Also to request a new login password every 12 hours is very inconvenient. It would be better if the login can last for the whole stay or at least every 2 days.

"Great Hotel in Naples"

20th August 2012, harvey p, Bel Air, Maryland, USA

This was my first time in Naples. This hotel is in the old town part of Naples. It is a gem for anyone looking to stay in the Old part of Naples. There were only Two complaints i had. The neighborhood around the hotel was a bit run down with sporadic garbage everywhere (i would say this was not the hotels fault, it was beautiful inside and out) The other complaint i had was that some of the fresco ceiling in our suite was falling off. (some was on the table when we entered the room, might need a renovation soon) Other than that our stay was very good. Room was beautiful, Service was good, breakfast was good, recommendations by the staff were excellent. I would definitely stay at this hotel again when in Naples.

"Great hotel"

5th August 2012, VvanRest1, amsterdam

MGallery in Napels is a great hotel. good rooms, pleasant atmosphere, only ( very slight) thing is the breakfast, this self get it yourself out ot the kitch does not work reallt well... But for the rest go and stay at this great place.

"Very poor service!"

10th July 2012, Frisco, Texas, USA

Our first impression was a very poor one when we approached the front desk to check in. Alessio appeared annoyed and was rude. I thought maybe he was having a bad day but saw him again the next day and his demeanor remained the same. The rooms were nice however the air conditioning was not adequate.

Management responseDear Sir,let us thank you for taking the time to inform us about your experience at Palazzo Caracciolo.We would like to express our sorrow if your stay did not live up to your expectations, being Guest's satisfaction our first aim; we always try to provide our Guests with curtesy, high quality service making them feel welcomed. For this we thank you becouse your disappointment is a precious opportunity to get improvement . Still we thank you for your Kind comments about our comfortable rooms.We really do hope to have a future chance to regain your totally confidence in a next stay at Palazzo Caracciolo.Best regards To thank you
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"Excellent hotel."

28th June 2012, Brussels, Belgium

The area is very dirty but the hotel is very nice, the contrast couldn't be bigger, breakfast was ok , nice terrace and good room service , we will probably return when going to Naples, internetconnection was not free, perhaps they should consider making it free as the room prices are already relatively high.

"Stayed twice in Naples"

6th June 2012, AbarthOTR1000, San Diego, California, USA

Wonderful hotel. My wife and I were very happy we choose to stay here. No complaints but would like to see more food offering for "Happy Hour".

"fantastic"

19th May 2012, tomchats, London, United Kingdom

great hotel, lovely building, an oasis in a crazy city, ask for a room on first floor with balcony so you can get breakfast from a cafe and have it outside on your veranda (breakfast at the hotel is over 20 euros each).

"The hotel is excelent, very comfortable. Good price."

5th May 2012, kru123, Moscow, Russia

The hotel is excelent, very comfortable. Good price.I like room where we lived. There were the sitting room and bath on the 1st floor and the bedroom - on the 2nd floor.

"One day in Naples"

27th March 2012, teeyame, China

This hotel was very comfortable with a good ambiance. The hotel has a spacious court area and you can take your breakfast outdoors.The location of the hotel was not too convenient. You can easily arrange a taxi from the hotel and it is fixed price-mostly 10 euros wherever you go within the hotel vicinity.The concierge was very helpful, but they did not have much information about cruising to nearby cities like Capri and Amalfi.

"Excellent hotel."

21st March 2012, Lerberget, Sweden

Excellent hotel. Quiet and comfortable rooms. Friendly and professional personnel. Lounge manager Stefano can organize any excursion on your wish. On the fringe of a very lively historical center and only 30 min walk to the present city centre (10 min by shuttle).

"Nice and clean, location is a bit dodgy."

2nd September 2011, Adelaide

We enjoyed our stay at the hotel. It's really nice and most importantly clean. It's approximately 1km away from the train station, a bit hard to lug your luggage especially in summer, so better off to catch a cab (only EU9) since the area is a bit dodgy. We were told by local Neapolitan that the place where the hotel is situated is not a very safe place, and the area is filthy too. But overall, my husband and I liked the hotel.

"Great Hotel -"

31st July 2011, Perth - Australia

This hotel was by far the best value for money we experienced on uor business/leidure trip. the room was beautifully appointed, mable floors, comfortable quality bed and pillows, quality amenities, balconies to most rooms overlook delightful old world courtyard. there was a problem with internet access but the staff allowed us to use one of the hotel laptops until the techs could fix the problem. Great service, breakfast diverse and plentiful. Location walking distance to main street. If time permitted we would have stayed longer

"Excellent"

24th July 2011, Zurich

Very nice and stylish hotel and close to the centro of Napoli. Clean rooms and very good service and the reception. Stayed one night with my girlfriend. Entrance was always secured by two persons. We felt quite safe in this hotel.