Novotel Bucharest City Centre hotel

"To expensive"

4th July 2012, Österreich

Seenig the fact, that the normal Romanian Citizen has an average monthly income of $200, the price of $220 for a night is just ridiculous, shameless and a smash in the face of every Romanian.

Management responseDear Guest,Thank you to have put your valuable comment on TripAdvisor. Indeed our guest feedbacks are always a precious tool for us in order to improve our overall services and hotel Product.Please be assured that your rate comment had been passed to the top management for their perusal.Meanwhile kindly note that Novotel Bucharest as international brand hotel is far away to practice the highest rates on the place, and strive to deliver the best value for money to all our guests. Please do not hesitate to contact our hotel directly in order to obtain the best available rates for your future stays in Bucharest.Looking forward to having the pleasure to welcome you back in a soon future.Respectfully,Irina ArendtMarketing OfficerNovotel Bucarest City Centre
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"Disappointed"

1st June 2012, NeverAgain08_8, Melbourne

Great location but small (but important) issues such as only supplying plastic cups in the rooms, grates. Rooms are typical 4 star, but such lack of detail destroys any pretentions to class, and is worthy only of a motel. Accordingly, this hotel is poor value for money; far better is easily available in Bucharest.

Management responseDear Guest,Thank you for choosing our hotel for your recent stay in Bucharest and for taking the time to write a review about it.I am very sorry to read that our room type did not meet your entire expectations, yet please allow me to inform you that the plastic glasses in the bathroom are part of the International Novotel brand standards. I can assure you that at your stay in Novotel Bucarest City Centre, we will be more than glad to replace them, upon request, with real glasses. We sincerely hope to have the pleasure to welcome you back in a soon future.Respectfully,Irina ArendtMarketing OfficerNovotel Bucarest City Centre
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"excellent location, great breakfast"

19th May 2012, Italia

excellent location (in the heart of the city), very good breakfast, nice and big rooms, friendly staff

Management responseDear Guest,Thank you for taking the time to share your comments on your stay in our hotel with the Tripadvisor community.Exceeding our guests’ expectations is what we strive for and we are therefore extremely happy to read that you had a great experience in Novotel Bucarest City Centre.Looking forward to welcoming you back soon.Respectfully,Irina Arendt Marketing OfficerNovotel Bucarest City Centre
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"Perfect Stay."

13th April 2012, georgepclark, Vicenza, Italy

The staff was so helpful. They knew my name and room number before I even had to tell them. I'm American and I live in Italy and I travel everywhere ...This has been my most comfortable stay in Europe. ThnksGeorge Clark

Management responseDear Mr. Clark,Thank you for sharing your nice comments with the Tripadvisor community and for rating us with five stars.Exceeding our guests’ expectations is what we strive for and we are therefore extremely happy to read that you had a great experience in Novotel Bucarest City Centre.Looking foreward to welcoming you back soon.Kind regards,Irina Arendt Marketing OfficerNovotel Bucarest City Centre
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"A very nice hotel."

23rd March 2012, Tirana

Everything was perfect. We only felt it took a long time for the check-in and check-out procedures to get done.

Management responseDear Guest,Thank you for taking the time to post a review on Tripadvisor about your great stay in Novotel Bucarest City Centre and for rating us with 5 stars.I am sorry that the check-in and check-out procedures took a little bit longer, it is a very constructive feedback that I’ve shared already with my colleagues. At your next visit, I kindly recommend you to use the A|Club priority desk for a faster registration.Looking forward to welcoming you again soon.Respectfully,Irina ArendtMarketing OfficerNovotel Bucarest City Centre
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"Perfect Hotel"

4th March 2012, Ghent, Belgium

Very good hotel, right in the centre of the city of Bucharest. All main tourist attractions are walking distance from hotel. Nice atmosphere, friendly staff.During my stay in March, hotel was fully booked. Casino on Floor -1.Good business centre available for business travelers.

Management responseDear Guest,Thank you for taking the time to write about your great experience in Novotel Bucarest City Centre and for rating us with 5 stars.I was very happy to read that you found the location great and that our staff was showing care and attention.I shared your compliments with the entire team in order to be aware of their contribution in helping to satisfy you and meet your expectations. We look forward to welcoming you and your colleagues back to the hotel soon.Kindest regards,Irina ArendtMarketing OfficerNovotel Bucarest City Centre
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"Last Weekend in Romania"

5th September 2011, Constanta, Romania

This was my 2nd time staying at this hotel. I came back due to the location; perfectly centralized from many of the sightseeing areas, the staff is very professional, the breakfast is awesome, the wellness center has a steam room and nice gym area. I strongly recommend and would come back again:)

Management responseGood day from Novotel Bucharest City Centre,Thank you for chosing us again on your last trip to Bucharest. For us it is very important to meet our guests' expectations and we are happy to see that our efforts are rewarded. Looking forward to welcoming you the next time you are in the city as well and hope to have the chance to meet you.Respectfully.Alina FugaciuDirector of Sales and Marketing
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"excellent hotel in a top location"

9th June 2011, Landen

Hotel was in a top location, that is one of the reasons I went back. Superb service and rooms are comfortable, spacious and quite!The normal standard I'm used of the Novotels around the would. Cute little terras outside. Only there could be some better service.Friendly personnel! Walking distance of the center of the city with its cute restaurants.

Management responseDear guest,Thank you for taking the time to share your feedback with the Tripadvisor's users. I am happy that you enjoyed the time spent in our hotel downtown Bucharest on your visits with us. Here at the Novotel we strive day by day to deliver good service and take into consideration always the constructive feedback received from our guests. Therefore, it would be my pleasure to welcome you next time in Novotel Bucharest City Centre and discuss with you in detail the areas where we can be even better.Respectfully,Alina FugaciuDirector of Sales & Marketing
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"Nice hotel"

2nd December 2010, Unterschleissheim

stay at the Novotel was nice. it's location is good, close to a lot of restaurants in Bucharest and walking distance to the city center> I would book the hotel as well for a private weekend trip.the breakfast is good - everything you need. the only offset is the coffee, that is superstrong. but you could order a cappuccino and that is good.I would stay here again.