Hotel addressCalea Victoriei 37B Sector 1
How to reach the hotel
Contact the hotel
- Tel. (+40)21/3088500
- Fax. (+40)21/3088501
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Novotel Bucharest City Centre - hotel reviews in Bucharest
Hotel code: 5558
Accorhotels.com customer reviews in partnership with TripAdvisor
"First Novotel I rate with 4 of 5 points...."
4th September 2013, Danko M, Nasice
If you read trough all other reviews here, you will find many correct accounts of what this hotel downsides are. Toilet without sink.. Staff that looks down on you.. and many other accounts. To clarify, I am faithful customer to Accor group, I find it to be exactly what they advertise and level of service is what you can expect... but I was really thinking hard about this one particular and decision to give it less than 5 points was not easy to make.. so.. let me break this apart..Good:1. Novotel level of comfort2. Location ( excellent)3. Spa (excellent)Bad:1. Overall feeling... you feel like someone watches you.. and then you realise it is true.. they have goons that follow you to make sure you will not steal something or God knows what.. I can understand that, and in particular cases this would be positive thing, but here it looks like they are here to intimidate you into good behaviour.. This must be cultural thing left from the past, but still felt uneasy.Note to management: hire professionals. Professionals are there but invisible. You run hotel, not wild night club where you need bouncers.2. Staff. - I must clarify this one.I dress casually and in a way to blend with locals, and I don't have need to flash my status or income level. But here, if you want to be greeted with smile you have to show them you have money, you have to dress up in expensive clothes and wear gold. My wife and I did a small experiment.. we dressed casually, and next time we dressed expensive. Huge difference how they treat you. For Accor group this is unacceptable. Twice they tried to convince me they are right and I am wrong in cases where what they said was just impossible and not true. There are many smurky remarks I have heard from staff, behind my back and worse yet, into my face. I don't have space to list them..3. Cheap on coffe/tea in room. Ok, I understand times can be tough.. and you need to save every penny. And this is just tea and coffe that I can have in lobby or order room service. BUT they present themselves as 5 star hotel with perfect service. Note to management: To have 5 star service you have to work 5 star service, not tell me that you think you have 5 star service when I come to reception to ask for something. When I ask you something, your reply should not be "We are 5 star hotel" ( meaning, what do you want... you should be happy we let you in here)Next time in Bucharest I will stay in Pullman and see if there is difference...View management response »
Management responseDear Guest,Thank you for choosing Novotel during your recent stay in Bucharest and for taking the time to post a review on TripAdvisor.I am glad to read that you enjoyed Novotel’s central location close to the main city attractions, as well as our fully-equipped Wellness Centre.Though, I am very sorry to hear that you encountered some inconveniences during your stay with us. Kindly allow me to assure you that the purpose of our security team is far away from making our guests feel unconfortable, but on the contrary their only goal is to protect and secure our guests in our hotel. As per your comment reffering our team, please rest assured that they have been passed our Management Team for their perusal. Novotel Bucarest City Centre is a 4 star hotel which provides complimentary tea and coffee facilities for our guests as part of the room standards. We offer to our guests coffee and 4 selections of tea which are refilled every day. Our guests can also enjoy a great variety of coffee and tea through our room service, our restaurant or in the bar.We really hope that you will give us the opportunity to better serve you in the near future.Respectfully,Irina ArendtDeputy Marketing and Communication ManagerNovotel Bucarest City Centre
"Very good location, very good breakfast, very new. It ends there."
16th August 2013, LibrettoM, London, United Kingdom
Pluses: Great location. Looks brand new. Breakfast was amazingly good (probably the best quality ingredients and choices I've ever experienced). Minuses: rooms have an awkward layout. The toilet is separate from the bathtub/sink/shower and has no sink, so you have to walk around the room with unwashed hands. Pillows are disgustingly hard and lumpy. They feel very old.Parking: parking is VERY expensive for Bucharest standards. It’s 65RON per 24 hours (so something like 20 EUR). There were other parkings around the hotel which seemed cheaper.Service: we booked two rooms for 5 nights (for an obvious total of 10 nights) on Accor’s website (i.e. full price). Plans changed and we needed one room for another two nights. The staff at the counter refused to match the price and wanted us to pay something like 30EUR per night more than we had already paid. Sorry, but after 10 nights I should get a free night not pay more. When I said something about online it was cheaper he put on his “I’m disgusted by deals” smile and said “well if you can find online cheaper, up to you”. It really spoiled my whole experience. So we left as planned and booked another hotel,Would I go back ? Maybe. But since there are at least two Radisson hotels around the corner, I would give them a chance first.View management response »
Management responseDear Guest,Thank you for choosing Novotel during your recent stay in Bucharest and for taking the time to share your feedback with the TripAdvisor community.I am delighted to read that you enjoyed Novotel’s central location, very close to the main city attractions, as well as the various breakfast buffet. Referring to your comment about the parking prices, please kindly note that Novotel Bucharest as international brand hotel is far away from practicing the highest rates on the place and strives to deliver the best value for money to all our guests.I am though very sorry to read that you encountered some issues with my colleagues from the Front Office and I apologize for this inconvenience. Please rest assured that your comments have been already passed to our Front Office Manager for his perusal. We really hope that you will give us the opportunity to better serve you in the near future.Sincerely,Irina ArendtDeputy Marketing and Communication ManagerNovotel Bucarest City Centre
4th July 2012, Österreich
Seenig the fact, that the normal Romanian Citizen has an average monthly income of $200, the price of $220 for a night is just ridiculous, shameless and a smash in the face of every Romanian.View management response »
Management responseDear Guest,Thank you to have put your valuable comment on TripAdvisor. Indeed our guest feedbacks are always a precious tool for us in order to improve our overall services and hotel Product.Please be assured that your rate comment had been passed to the top management for their perusal.Meanwhile kindly note that Novotel Bucharest as international brand hotel is far away to practice the highest rates on the place, and strive to deliver the best value for money to all our guests. Please do not hesitate to contact our hotel directly in order to obtain the best available rates for your future stays in Bucharest.Looking forward to having the pleasure to welcome you back in a soon future.Respectfully,Irina ArendtMarketing OfficerNovotel Bucarest City Centre
1st June 2012, NeverAgain08_8, Melbourne
Great location but small (but important) issues such as only supplying plastic cups in the rooms, grates. Rooms are typical 4 star, but such lack of detail destroys any pretentions to class, and is worthy only of a motel. Accordingly, this hotel is poor value for money; far better is easily available in Bucharest.View management response »
Management responseDear Guest,Thank you for choosing our hotel for your recent stay in Bucharest and for taking the time to write a review about it.I am very sorry to read that our room type did not meet your entire expectations, yet please allow me to inform you that the plastic glasses in the bathroom are part of the International Novotel brand standards. I can assure you that at your stay in Novotel Bucarest City Centre, we will be more than glad to replace them, upon request, with real glasses. We sincerely hope to have the pleasure to welcome you back in a soon future.Respectfully,Irina ArendtMarketing OfficerNovotel Bucarest City Centre
"excellent location, great breakfast"
19th May 2012, Italia
excellent location (in the heart of the city), very good breakfast, nice and big rooms, friendly staffView management response »
Management responseDear Guest,Thank you for taking the time to share your comments on your stay in our hotel with the Tripadvisor community.Exceeding our guests’ expectations is what we strive for and we are therefore extremely happy to read that you had a great experience in Novotel Bucarest City Centre.Looking forward to welcoming you back soon.Respectfully,Irina Arendt Marketing OfficerNovotel Bucarest City Centre
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.