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Sofitel Hangzhou Westlake - hotel reviews in Hangzhou
Hotel code: 5554
Accorhotels.com customer reviews in partnership with TripAdvisor
"No Air Conditioner"
15th May 2012, Kuala Lumpur
I have been an Accord member since 2009, we choose Sofitel which is a 5 star hotel but was really disappointed with their service and hotel. They did not switch on their centralize air-conditioner even though the temperature out is 27 degrees. If you are in a small hotel room with no air conditioner but only normal natural fan blowing out the air vent. It spoil my trip. I have made my complaint but the duty manager give all kind of unrelated reason that it was the government regulation.
"Don't expect it's a typical Sofitel hotel."
7th May 2012, Hong Kong
Originally planned for a business office building, this building was changed to a hotel in the end and this is one of the reason why this hotel is so poorly designed and the outlook is not quite attractive neither.Facilities are old, but the manager there are better than expected.No DVD player inside the room but you can rent it at a rate of RMB300 per 24 hours - wow....actually you can easily buy one in local market with that price!
"Big Name Outdated facilities"
17th March 2012, Brisbane
This is a the premium brand of a multinational chain of hotels and it is in a fantastic location. Thotel has aged and really needs a revamp, carpets are threadbare, I had heard that if you are unfortunate enough to get a room below the dinning areas at 5.00am the hospitality staff start preparing for breakfast by wheeling noisy service trolleys which wakes you p. I requested a room away from this area but my request was not granted. The rom our was correct except the noise started at 4.45am. I would not stay at this hotel again there is much better priced and modern options
"A nice place to relax and enjoy"
9th February 2012, Singare
- The hotel room is beautiful, is clean room service staff is very polite.- House keeping staff should check whether the hotel guest smoke in non smoking room and inform the counter staff or clear it. My friend checked in to the non smoking room but the room is fill with unpresent smell, they have to change the room.- We are also very happy the hotel give us free parking which we cant find this in my country.
"Comfortable"
2nd June 2011, Singapore
The hotel staff are very welcoming and friendly. I had very good sleep every night and the daily room service are up to standard. But the location is near a busy traffic junction so there isn't a quiet surrounding to rest peacefully. When I was there, it kept raining so I didn't have an opportunity to walk around the hotel's neighboring places. Overall, I am really happy with my stay at Sofitel Hangzhou Westlake.
"Good location"
11th May 2011, Shanghai
6:10am, outside construction started woking last for 5 minutes. Hotel location is excellent, 5 minutes walking to McDonalds and Carrefour Efficient check-in and out. Good service. Buffet dinner not recommended. Staff are friendly.
"Westlake Lakeside experience"
19th November 2010, Hong Kong
When we arrived we were impressed by the service of the bell boys who were very considerate in helping us out of the vehicle and locating the reception desk and moving our suitcases to our rooms. The room was very good and what I have to expect from the Sofitel group. The only problem we encountered with was that the toilet failed to flush properly. The food was very good with a good choice of options between western and eastern. We were most impressed by Yuna Chai, the Guest Relation Officer, who went to our aid in a very professional manner in correcting a problem we had with our travel guide and then following up with us later to ensure that everything had gone according to our wishes.
Hotel address
333 West Lake AvenueZhejiang Province
310002 HANGZHOU
CHINA
How to reach the hotel
GPS :N 30° 14' 44.00'' E 120° 9' 41.84''
Contact the hotel
- Tel. (+86)571/87075858
- Fax. (+86)571/87078383
- sofitel@sofitelhangzhou.com.cn
