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Novotel Reading Centre - hotel reviews in Reading
Hotel code: 5432
Accorhotels.com customer reviews in partnership with TripAdvisor
"Very good hotel"
4th April 2012, PeterT186225, Cambridge, United Kingdom
Reading Novetel is excellent, from warm, friendly greeting to accommodating rather chaotic family lunch. Excellent - highly recommended.
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Management responseMany thanks for taking the time to write this very good feedback! I am glad you enjoyed your family lunch with us and I would certainly not call it chaotic, rather lively! having children around is always appreciated at Novotel!I hope that we will have the pleasure to welcome you again soon at Novotel Reading.Kind Regards,Antoine de CorsonGeneral Manager
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"Marvelous"
22nd March 2012, Reading, United Kingdom
First time staying at this particular hotel on a Friday night. Great room with a lovely view, hard to say in a town centre hotel most of the time.Only downfall if there was one, the cooling / heating in the room. There wasn't much to speak of. Even after being on at both extremes for a couple of hours, the change in temperature was unnoticed.
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Management responseMany thanks for this very good and constructive feedback. I am glad you enjoyed your stay and the maintenance manager has been looking into the air flow issue. Once again many thanks for your review.We are looking forward to welcoming you again.Kind Regards,Antoine de CorsonGeneral Manager
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"Reading Novotel"
8th March 2012, Brighton, United Kingdom
Very central location.Hotel car park hard to locate due to one way system and bus only area around the station,Also tiny spaces so parking can be a problem unless you have a small car.All the staff very friendly and helpful.Late check out promotion on the Sunday (5pm) meant we could have a more leisurely day and breakfast was available until 12 o'clock.
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Management responseMany thanks for taking the time to write this review. We are glad you enjoyed your stay with us! As regards access to the car park, Reading one way system can indeed be tricky sometimes: The best way to access is described on our website novotel.com if you were to come back to Novotel Reading.We are looking forward to welcoming you again soon.Kind Regards,Antoine de CorsonGeneral Manager
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"Stress-free, quality and comfortable"
29th February 2012, Reading, United Kingdom
The staff are really friendly and helpful, rooms are very clean, comfortable and quiet, and the breakfast spread is lovely. Short walk to the Oracle for shopping and very close to transport (buses and trains).
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Management responseMany thanks for this review. I am very happy to read that you appreciated the service received as it is a very important focus in Novotel Reading. We are looking forward to welcoming you again soon.Kind Regards,Antoine de CorsonGeneral Manager
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"very nice service"
23rd February 2012, london
I've been in differents Novotel and Ibis because I work for the company and I need to tell you this is one of the best hotel from ACCOR . The waiters and receptionists were very kindly to us.although there isn't too many things to do in reading the building is in the center which is very nice for the customers. I took breakfast but I was so full that I couldn't have lunch. Congratulations!! You are doing very well!!
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Management responseMany thanks for this excellent review. We are looking forward to welcoming you again soon.Kind Regards,Antoine de CorsonGeneral Manager
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"The only place to stay in Reading:)"
15th February 2012, London, United Kingdom
The hotel is great!!!! Brill location,really clean and the staff were very helpful.The only let down was we didn't have tea and coffee supplies!!!! I'm a huge coffee fun:) so was a bit of a let down to wake up to decaff :(!!!!However I do recommend it and I'll surely stay there again :).
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Management responseMany thanks for your very positive review about Novotel Reading. I am sorry to dear that coffee supply was missing in your bedroom as this should not have been the case. I hope that we will see you again soon at the hotel!Kind Regards,Antoine de CorsonGeneral Manager
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"Enjoyable visit to Reading."
10th February 2012, Oscartoby, Derby uk
Hotel convenient for the town centre, and the staff were polite and efficient. An enjoyable stay. Clean room, warm, and quiet. Lots of snow, but no impact on our stay. Have to write 200 characters worth.
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Management responseThank you very much for this very good review. We are glad to read that you had a great stay in a snowy Reading!Kind Regards,Antoine de CorsonGeneral Manager
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"Excellent location but service could have been better"
8th February 2012, nocran, London, United Kingdom
There was a bit of a mix up at reception when I first arrived and actually signed up as someone else,I did not have my glasses on so just took it for granted she had the right reservation, this could have been a real disaster if the receptionist had not asked me if I wanted to book breakfast. Upon closer inspection at this point, it transpired she had misheard my name and pulled up someone else's record. The pool does not have a kids section and the water was not very warm, however everything was spotless and the bathroom had a lovely separate shower with a great massage showerhead, though the compromise was a smaller bathtub.
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Management responseMany thanks for taking the time to write this review. I apologise for the issue encountered at check-in, and you can trust that this feedback has been taken into account by the team. I hope that we will have the opportunity to welcome you again at Novotel Reading.Kind Regards,Antoine de CorsonGeneral Manager
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"NYE 2011"
5th January 2012, Bath, United Kingdom
A very well located hotel offering excellent value for money and a high level of service. Close to all facilities and the train station. Good pool / sauna / gym complex. al very clean and tidy and very polite staff.
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Management responseThank you very much for giving your feedback about Novotel Reading. It is always a pleasure reading this kind of feedback. We are looking forward to welcoming you again soon.Kind Regards,Antoine de CorsonGeneral Manager
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"Upgrade.....!!"
23rd September 2011, Reading, Berkshire
I live in Reading but on accaision that I decide to stay here it feels like I am away for real. I absolutely love this hotel and would always recommend it to anyone who travels on business or pleasure. The hotel is beautiful and the staff are always very polite, professional and willing to make your stay a welcome one. We were offered an upgrade for a small extra price and it was excellent even though there were a few errors in the room.... there was no coffee for the espresso machine, no tissues etc in the bathroom and the mini bar had not been stocked after the last guest. Once the issues had been taken up with reception we were sincerely apologised to and offered to take breakfast on the hotel. The stay would have been 100% if the room had of been prepared to the usual standards that are always set.I will go again and reccomend the weekend upgrade to anyone...Darren..... Reading.....!
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Management responseMany thanks for this good review. It is a pleasure to read these good comments on the staff in particular.Kind regards,Antoine de CorsonGeneral Manager
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"Excellent hotel"
17th September 2011, Shanghai, China
Love this hotel. Have stayed here a number of times. Staff always friendy and efficient. Rooms exceptionally clean and comfortable and have lots of toiletries. Breakfast buffet always fresh and wide selection. Hotel is in a convenient location just 5 minutes walk from railway station and Railair coach to Heathrow - takes about 40 minutes to Terminal 5.
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Management responseThanks a lot for this excellent review. I hope we will have the opportunity to welcome you again soon.Best Regards,Antoine de CorsonGeneral Manager
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"Our stay"
4th September 2011, Newport, United Kingdom
staff was very helpful and friendly but parking is a bit restricted. Luckily they have a deal with the NCP carpark just behind the hotel. Great location for the station and town centre.We stayed in this hotel for the Reading festival which is only 15 minutes away on foot.
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Management responseMany thanks for taking the time to write this review. Best regards, Antoine de Corson
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Hotel address
25b Friar StreetRG1 1DP READING
UNITED KINGDOM
How to reach the hotel
GPS :N 51° 27' 24.28'' W 0° 58' 20.43''
Contact the hotel
- Tel. (+44)118/9522600
- Fax. (+44)118/9522610
- H5432@accor.com
