ibis Reading Centre hotel

"Not up to usual standards"

18th May 2012, PRTxxx, Bristol, United Kingdom

Given wrong room number, some one already in the roomCorridor stank of smoke when we got therebroken lightbub in one bedside lampGood location and quiet

"mostly confortable"

11th May 2012, KazukoTokyo_Japan, Tokyo, Japan

Bath room,breakfast,bed are nice.Room itself is little bit tasteless. one of the elevater's door did not work well. Door repeated open and close at least three times. I was afraid that I was traped in elevater.

Management responseDear Sir/Madam,I’m delighted you enjoyed your stay.Please rest assured that I will take note of your comments and the matter will be addressed. I hope we can welcome you back to the Ibis Reading Centre very soon.Kind regards,Anne DubruilleGeneral Manager
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"good"

25th April 2012, brockKang, Seoul

The hotel was clean. I had a good time. One thing I would like to mention is that every breakfast was same. However, the bread and fruits are fresh and delicous. I loved them!

Management responseDear Guest,Many thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Ibis Hotel in Reading again very soon.Kind regards,Anne DubruilleGeneral Manager
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"Ibis, Reading"

23rd April 2012, wigschmoo, Wigan, United Kingdom

Great Hotel for those visitors on a Budget. Fantastic Location in the centre of Reading and close to the Motorway and Rail Networks.Ample choice for Breakfast. Bedrooms nice and clean. Good Internet access and Movie choice in the Bedrooms.Can't really fault this Hotel due to its nature, it is a 'budget' hotel and for what you get it's second to none!

Management responseDear Guest,Many thanks for the review.We always welcome feedback and my team and I are glad that you enjoyed your stay with us .I hope we can be part of your future travel plans.Kind regards,Anne DubruilleGeneral Manager
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"Ibis is consistent across"

10th April 2012, PaulTudorOprea, Glasgow, United Kingdom

Just what I expected - the same standard quality of service and rooms.I've been in a lot of Ibis hotels in various countries and in the UK.For its price range it's very adequate and predictable - a bit like McDonald's - when you're not in the mood for experiments you stick to what you've known to be working.

Management responseDear Paul Trudor OpreaMany thanks for the positive comments, I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Ibis Reading Centre again very soon.Kind regards, Anne DubruilleGeneral Manager.
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"great hotel"

5th April 2012, Portsmouth, United Kingdom

great hotel, right next to all bars clubs restaurants and shops..very central and very cheap as most central hotels are expensive.great service and very clean.

Management responseDear GuestMany thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you backKind regardsAnne DubruilleGeneral Manager
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"Stay at IBIS Reading Centre"

16th March 2012, Amman

Hotel is located very closely to Reading Centre, that makes it a great stay for a first timer in Reading.Service is alright, although I had a wake up call at 3 am instead of 8 am which was weird!My accompanying friend had a refuse to help re-charging a phone card!Rooms are a bit tight.There is no free wi-fi! We're in the 21st Century so I think it's an idea to think about having that.Other than that it was a good 7 days stay.

Management responseDear Amman,Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Rest assured we will address them. Kind regards,Anne DubruilleGeneral Manager
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"Cheap and Very Cheerful"

13th March 2012, ricke17

I have stayed in the Ibis Hotel, Reading 4-5 times this year. I chose it as it was cheap and ideally located in Central Reading.Unlike most hotels, you can check in at midday and check out at midday the following day. The staff are very friendly and accommodating. The room was very clean and contains an en suite shower room, TV (with very limited channels) and telephone and access to either WiFi (not free) or Ethernet Internet (not free). The room contains a generous sized double bed. You're provided with tea and coffee making facilities and a hair dryer. Extra sheets and pillows are also provided. There is a small wardrobe (built in) with various shelves. Food is available 24hrs (although after 10pm there is a limited menu available) which is reasonably priced. The room has a telephone too. There are plenty of wall sockets to plug in mobile phone chargers etc.I paid initially £39 for a night which has now gone up to £45. But even so this is very reasonable.I would recommend this hotel to anyone wanting a cheap yet comfortable stay in Central Reading.The only negative things are that the walls are paper thin and you can hear people taking a shower or flushing the toilet. Also the bed is pretty hard and uncomfortable but that is bearable.

Management responseDear Ricke17We at the [Ibis Hotel Reading Centre very much appreciate all your thoughts.We are pleased that you enjoyed your stay, and having noted all your comments.We look forward to welcoming you back in the near future.Kind regards,Anne Dubruille,General Manager
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"Above average"

15th February 2012, Petefromswinton, Swinton

An above standard Ibis hotel located in central Reading, only 5 Mins walk from the railway station. The hotel is very clean and the staff efficient and friendly. Breakfast was reasonable with a choice of hot and cold fare.

Management responseValued customer,Thanks you for you comments.I hope we will have the opportunity to welcome you again at the Ibis Reading Centre.Best RegardsBenoit Heusquin
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"Very good"

12th February 2012, Breiddalsvik

Ibis is a very comfortable hotel close to bus station, chursces, shops and resturants in a lovely Reading town. Staff at the hotel caring and serving and try their outmost to help enjoy your stay. G.Stefansson

Management responseDear Customer,Thanks a lot for your positive comments.The team always tries to provide the best service possible and your feedback do motivate us to do even better.Best RegardsBenoit Heusquin
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"Basic, clean, reasonable, but strange bathroom."

2nd February 2012, T G, Basildon, United Kingdom

Reasonable deal for short notice. Staff helpful and efficient. Room basic but clean and bed comfortable. Not too facing noisy even though facing street. Good curtains. Kettle and tean and coffee. Great location for Reading centre, shops, stn, and night life. Parking is £10 per ight extra though!Shower cubicle/toilet very cramped and had a step up into it, just bit of the room sort of cordoned off by this cabin like affair...very strange, but ok for us as able bodied. Be difficult for anyone disabled, elderly or larger than average to use.

Management responseDear sirThank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to Ibis Hotel in Reading very soon.Kind regards,Anne Dubruille.
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"A lot of noise and cleaners who ignore your requests not to come in"

27th January 2012, Exeter, United Kingdom

This hotel is first rate on cleanliness and hygiene. Location superb and generally no problems with facilities. Two major issues that I had to ring to complain to reception.i) Plenty of noise late at night (up to 3.30am). Admittedly this was a Friday night in a city centre hotel - but it exceeded our tolerance!ii) Cleaners who knock on door at 9.30am Saturday AM - you ask them to wait, they knock again, you shout to ask them to wait, they knock again and again and finally they open the door. Why? Why knock so many times and then enter the room? I literally had to scream to shut the door. I found this very odd behaviour. Why knock 6 times and then enter? I mentioned both of these items in a call to reception but did not receive any communication back from them.A good, cheap, clean hotel marred by poor cleaning staff and noisy other guests

Management responseDear GuestI am very sorry to hear of the disturbance you experienced as a result of the inconsiderate behavior of other guests in the hotel; and I can certainly understand the distress caused to you. We promise our guests a good night’s rest and I apologize that we failed in this instance. On this occasion should have told the guests to leave much earlier.I was disappointed to read your comment sbaout the Housekeeping staff. Please be assured that the housekeeping team have been re-trained on how to handle such a situation.Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. I hope we will have the pleasure of welcoming you back to Ibis and better meeting your expectations in the future.Anne Dubruille,General Manager
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"review"

13th September 2011, Wien

Besides a fire alarm at 11pm where the staff seemed to be not well organised, services was okay.Cost/performance ration is good, especially for this location (1min walk to downtown, 3min walk to train/bus station) but unfortunately there is no free internet in the rooms.

Management responseDear Sir/MadamThank you for your feedback received following your recent stay at our hotel.Fire regulations are of great importance for Ibis hotels. In case of a fire drill, even if the fire alarm has been set off falsely, we take necessary precautions. You will be pleased to know that on purchasing your broadband package online, it comes at the reduced price of £7.50, instead of £9.99I hope you will find this helpful, should you stay in another Ibis hotel in the UK.Yours sincerelyAnne DubruilleGeneral Manager.
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"Town Visit"

28th August 2011, Ascot, United Kingdom

Great location, excellent value for money however as a result of great value accomodation, no room service.The beds are TERRIBLE!!! Hard as a rock. Rubber mattress on top of a sheet of chip board. Very budget bed. A big turn off for us as my wife suffers from a bad neck and it took 4 days to get it right again!!

Management responseDear Sir,Thank you for your comments sent onto Tripadvisor website.For your comfort in the future, please be advised that hotel staff are available around the clock to assist guests with any issues that may arise; and this instance may have been able to offer you an alternative room to ensure you a more comfortable stay.Kind regardsAnne DubruilleGeneral Manager.
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"Convenient location - great budget hotel !"

12th August 2011, Reading

Excellent value for money. Would recommend this hotel. Great location right in the centre of town - 1 minute walk from the Reading railway station. Decent room & nice big, comfortable bed. Great shower although complimentary shower gel ran out. Will definately stay there again.

Management responseDear Customer,The entire Ibis Reading Team would like to thank you for your complimentary comments.We are glad that you enjoyed your stay and all our effort has been appreciated.I hope your next visit will be as pleasant as the last.With kind regards,VeronikaTeam Leader
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