Hotel address25A Friar Str, Reading station
For Car Park Use RG1 1NR
RG1 1DP READING
How to reach the hotelGPS :N 51° 27' 24.25'' W 0° 58' 20.48''
Contact the hotel
- Tel. (+44)118/9533500
- Fax. (+44)118/9533510
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ibis Reading Centre - hotel reviews in Reading
Hotel code: 5431
Accorhotels.com customer reviews in partnership with TripAdvisor
"Poor Service and rude staff"
7th March 2013, robbieotter, Egham, United Kingdom
Check in was fine, get up to the room and put he kettle , go to get out a tea bag open the packet and there was no tea bag it also in the second 1 . So I call down to reception, they say come down and get some not even a sorry.The next morning i go to breakfast, and the host says i don't have it, I inform her that i paid for it in cash when i checked in. She then call's down reception, then tells me i haven't paid for it. I ask to speak to the DM, she tell's me i can't , i have to go down to reception, to sort it. So i go down to reception, lucky it was the person who checked me in, she said i forgot to put it on the system, she told be to go back up ans she let the host know. When i got back up there the host didn't even say sorry.It seams staff here don't have customer service training, to help with the customers journey.It will be very unlikely i will staying here again, which is a shame as i go to reading and need a hotel at-least 1 weekend out of 4. It be nice if management replies to the complaint i emailed to them when i got home that sunday , Robert Otterwell1st - 3rd MarchRM 314View management response »
Management responseDear GuestPlease accept our apologies and be assured that we are looking into the matter. Please give me a call to discuss things at your convenience.Kind regards,Anne
"Clean and comfortable"
26th February 2013, SingleMum76, Reading
I can't fault the cleanliness of the hotel. The bed was comfortable and despite its central location, there wasn't any noise outside (I was on the 8th floor). The staff were friendly, welcoming and helpful.View management response »
Management responseDear GuestMany thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back at Ibis Reading Centre.Kind regardsAnne
20th February 2013, Nar989, London, United Kingdom
The reception staff are the best part of this hotel and its location- central and easy to navigate. Unfortunately the bedrooms are poor standard- brown old carpet and reminds me of just a lack of interest in modernisation. However for the money- you get what you pay for I guess.View management response »
Management responseDear GuestThanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Rest assured we will address them. Kind regards, Krishnam Addala
"Comfortable and friendly"
20th February 2013, Miquel_Gili, Palma de Mallorca, Spain
Hotel just near the Train station, very well located, and quite. Excellent service and clean. Rooms aren't large but were wide enough and comfortable. I only would like having wifi access in the room included in the price. Definitively a place to recommend.View management response »
Management responseDear Miquel,I’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards, Krishnam Addala
"Basic, poor value for money."
18th February 2013, JudeCosgrove, Leeds, United Kingdom
For £100 in Reading I'd at least expect a double bed - not two pushed together singles (not mentioned on the website when booking). The room was a decent size, but very basic, drab decor. No plug sockets near the bed, so no chance of charging phone whilst using as an alarm.Staff were polite and attentive however, and checking in/out was quick and straightforward.Bottom line - £100 is simply too much to pay for one night in a single bed in a basic room, I won't be going back.View management response »
Management responseDear Mr. Jude,Many thanks for your comments. We appreciate all feedback and are glad you enjoyed your stay. I’ll look into the points your raised personally, and in the meantime, I hope we can welcome you back to the Ibis hotel in Reading Centre very soon. Kind regards, Krishnam Addala