Sofitel Munich Bayerpost 5 stars

Customer review rating (ALL Rating) 4.5/5 3,296 reviews

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Sofitel Munich Bayerpost - Image 1
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Bayerstrasse 12, 80335 MUNICH, Germany

Description

Hotel extras

  • Ideal for solo travellers, couples and families.

  • Listed hotel building with a modern touch

  • Unique suites in creative colors

  • The hotel is located next to the main train station and close to Marienplatz

  • Green Key Certification

Our accommodation(s)

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Hotel location

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 MUNICH
Germany

GPS:48.139495, 11.55678

Telephone
Fax +49 89 599481000

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,296 reviews

TripAdvisor Rating  4.5/5  4,980 reviews

Certificate of excellence 2023

Lovely, centrally located. Good job Avalon for putting us up here!

Customer review rating 5.0/5

Lynn P. Families - Confirmed reviews ALL

Still waiting for security deposit to be refunded, since they told us they mistakenly overcharged us!!

Bonjour Ms. P., Thank you for staying with us at Sofitel Munich Bayerpost and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories and the great comment. Of course, we refunded the amount immediately - unfortunately, some banks take a long time. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Emiel van Dijk General Manager

Not truly 5 star

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

we had 2 x studio rooms which were very old and tired. One was too hot and the other too cold, air conditioning made no difference. The spa was closed (no notification of this). Repeatedly asked for the broken hair dryer to be replaced, the same for basics like milk and tea bags. Very slow service. When we spent over 12000 Euros over 5 nights, the service did not match the price point. On a positive note, the lady who served us in the bar was the most attentive of our entire stay.

Bonjour Mr. A., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within the rooms and the information regarding the SPA. Sorry to also learn that our service was less than satisfactory. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Sofitel Munich Bayerpost. Best regards, Emiel van Dijk General Manager

Amazing Stay

TripAdvisor rating 5.0/5

prashan3253 Solo travel - TripAdvisor review

Top 5 star hotel. The service was impeccable. The staff at the breakfast area are super efficient. The hotel looks lovely. Grand with a lot of area to walk. The rooms are so good. The bed is so soft you can sleep like a baby. The rain shower is very powerful too. The water gets very hot so have to be careful.

Bonjour prashan3253, Thank you for taking the time to review your stay with us. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Emiel van Dijk, General Manager

Good location and service, great quality stay

Customer review rating 5.0/5

Annabel Couples - Confirmed reviews ALL

Good location right near the station with excellent service and quality. The brunch breakfast is recommended. Very good hotel facilities with gym and spa.

Bonjour Ms. G., Thank you for taking the time to review your stay at Sofitel Munich Bayerpost. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Emiel van Dijk General Manager

Good location

Customer review rating 5.0/5

G. V. Business - Confirmed reviews ALL

Great location spacious rooms and impecable service.

Bonjour Mr. G., Thank you for taking the time to review your stay at Sofitel Munich Bayerpost. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Emiel van Dijk General Manager

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Other web-users rate our hotel

  • 1,228 reviews 8.8/10 Location
  • 1,849 reviews 7.2/10 Room
  • 2,094 reviews 7.8/10 Service
  • 14 reviews 8.5/10 WiFi
  • 789 reviews 8.2/10 Breakfast
  • 734 reviews 6.4/10 Comfort
  • 590 reviews 8.7/10 Vibe
  • 458 reviews 6.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.