Hotel addressAlter Wall 40
How to reach the hotelGPS :N 53° 32' 57.99'' E 9° 59' 17.69''
Contact the hotel
- Tel. (+49)40/369500
- Fax. (+49)40/369501000
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Sofitel Hamburg Alter Wall - hotel reviews in Hamburg
Hotel code: 5395
Accorhotels.com customer reviews in partnership with TripAdvisor
"Comfortable hotel in the very center of Hamburg"
20th September 2013, parje60, Linkoping, Sweden
Central location near the Town Hall and Alster. Very close to shopping streets as Neuer Wall and Möncheberger Strasse. Large and very comfortable rooms with Nespresso coffe machine. Air condition. Good breakfast.View management response »
Management responseDear parje60, thank you very much that you took the time to comment your stay.Feedback is utmost important to us as it gives us the opportunity to improve.I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team.Moreover I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience. Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel. Sincerely,Gilles FelgenGeneral Manager
"Extremely noisy due to building site across the river!"
16th September 2013, Hanswurst2013, Munich, Germany
The hotel sold us a more expensive room knowing that they would be much more noisy due to a building site opposite the rooms. Deconstruction work starting at 7am even on a Saturday! The hotel mentioned that there is noise from a building site but when we asked whether this is also during the weekend the receptionist said no. We asked for a discount on the rooms or free taxi to the airport when we checked out but the staff was ridiculously inflexible even after consulting the manager! Be careful and ask for the building site before you do the booking!View management response »
Management responseDear Hanswurst2013,thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.It is our goal thanks to high Sofitel standards to make your stay always the most comfortable one. We are really sorry that you were bothered by the noisy construction works opposite to the hotel. We do, as you and all our guests, hope that these works will be finished as soon as possible.Thank you again for sharing your experience, and we hope to welcoming you very soon again at the Sofitel Hamburg Alter Wall.Sincerely,Gilles FelgenGeneral Manager
12th September 2013, 150Peter150, Stockholm
Sofitel in Hamburg is a pearl in the center of Hamburg' shopping district. The Service is high-class and the concierges have sincerely good recommendations for almost everything. Excellent hotel with the little extra... That makes your stay perfect.Sincerly yours PeterView management response »
Management responseDear Peter, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback.We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away.I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team; especially the colleagues from the concierge desk. Moreover I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience. Dear Peter, once again, thank you very much for your comments and we would be pleased to welcoming you back to the Sofitel Hamburg Alter Wall, business or leisure brings you to Hamburg.Sincerely,Gilles FelgenGeneral Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.