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Sofitel Hamburg Alter Wall hotel

Luxury Hotel

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Hotel - Sofitel Hamburg Alter Wall
See : the photos | the videosin association withTVTrip

Practical information

    • PLANET 21 OR
    • Wi-Fi at the hotel
    • High-speed internet - Paying
    • Air conditioning
    • Private indoor parking - Paying
    • Public indoor parking - Paying
    • Wheelchair access
    • Reduced mobility rooms: 2
    • Pet allowed - Paying
    • 100% non-smoking hotel
    • Indoor heated pool
    • Golf course 18 holes - Nearby
    • Babysitting on request - Paying
    • Sauna
    • Hammam
    • Fitness centre
    • Massage - Paying
    • Restaurant Menu (Adult) - Paying
    • Late Check-out (up to 5pm) - Paying
    • Full-board - Paying
    • Half-board - Paying
    • Restaurant Menu (Child) - Paying
    • Early Check-in (from 8am) - Paying
    • Champagne - Paying
  • Number of rooms: 241
  • Hotel location: In the centre of town
  • Main point of interest: HARBOUR CITY (1.00 km)

Sofitel Hamburg Alter Wall - hotel reviews in Hamburg

Hotel code: 5395

Accorhotels.com customer reviews in partnership with TripAdvisor


Sofitel Hamburg Alter Wall: 4.0 out of 5 stars "Comfortable hotel in the very center of Hamburg"

20th September 2013, parje60, Linkoping, Sweden

Central location near the Town Hall and Alster. Very close to shopping streets as Neuer Wall and Möncheberger Strasse. Large and very comfortable rooms with Nespresso coffe machine. Air condition. Good breakfast.

View management response »

Management responseDear parje60, thank you very much that you took the time to comment your stay.Feedback is utmost important to us as it gives us the opportunity to improve.I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team.Moreover I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience. Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel. Sincerely,Gilles FelgenGeneral Manager
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Sofitel Hamburg Alter Wall: 1.0 out of 5 stars "Extremely noisy due to building site across the river!"

16th September 2013, Hanswurst2013, Munich, Germany

The hotel sold us a more expensive room knowing that they would be much more noisy due to a building site opposite the rooms. Deconstruction work starting at 7am even on a Saturday! The hotel mentioned that there is noise from a building site but when we asked whether this is also during the weekend the receptionist said no. We asked for a discount on the rooms or free taxi to the airport when we checked out but the staff was ridiculously inflexible even after consulting the manager! Be careful and ask for the building site before you do the booking!

View management response »

Management responseDear Hanswurst2013,thank you for taking the time to tell us about your experience at the Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.It is our goal thanks to high Sofitel standards to make your stay always the most comfortable one. We are really sorry that you were bothered by the noisy construction works opposite to the hotel. We do, as you and all our guests, hope that these works will be finished as soon as possible.Thank you again for sharing your experience, and we hope to welcoming you very soon again at the Sofitel Hamburg Alter Wall.Sincerely,Gilles FelgenGeneral Manager
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Sofitel Hamburg Alter Wall: 5.0 out of 5 stars "Great Hotel"

12th September 2013, 150Peter150, Stockholm

Sofitel in Hamburg is a pearl in the center of Hamburg' shopping district. The Service is high-class and the concierges have sincerely good recommendations for almost everything. Excellent hotel with the little extra... That makes your stay perfect.Sincerly yours Peter

View management response »

Management responseDear Peter, thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback.We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away.I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team; especially the colleagues from the concierge desk. Moreover I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience. Dear Peter, once again, thank you very much for your comments and we would be pleased to welcoming you back to the Sofitel Hamburg Alter Wall, business or leisure brings you to Hamburg.Sincerely,Gilles FelgenGeneral Manager
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Sofitel Hamburg Alter Wall: 4.0 out of 5 stars "Hamburg Weekend in Sofitel"

5th September 2013, theaterlover13, Germany

Great location and great rooms. Charging 29 € per person for the breakfast buffet is a bit over the top and parking at the hotel is not only expensive, but also not that easy as the garage is rather small.

View management response »

Management responseDear theaterlover13,thank you very much for having commented your stay at Sofitel Hamburg Alter Wall.I will share your feedback with our team and I am sure it will serve as motivation to keep our high service standards.Kindly be informed that we offer different choices of breakfast, so please do not hesitate to contact our restaurant staff during your next stay. In addition I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience. Thank you again for sharing your experience, and we hope to welcoming you very soon again at the Sofitel Hamburg Alter Wall. Sincerely,Gilles FelgenGeneral Manager
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Sofitel Hamburg Alter Wall: 5.0 out of 5 stars "almost perfect"

4th September 2013, Simon H

I stayed for just one night on a business trip at this hotel and must say that even for this short stay I was extremely impressedI stay away a lot on business and like to stay in decent hotels on my own time tooThis hotel certainly rates among the best I have experienced in Europe (for a 'chain' hotel) in so far as the service and atmosphere seemed to strike exactly the right balance between formal efficiency with care for the customer while still retaining a relaxed atmosphere, So often I go to hotels where the staff seemed to show some sort of symptoms of 'over-training' or whatever it is which gives me the impression that they really aren't enjoying having to look after their customers (but lets face it- some customers can be quite difficult) but here I felt nothing of this- everything simply felt 'easy'I would really have liked to congratulate the manager for this accomplishment!I was also amazed on the great deal I got a the restaurant for my evening meal. The food was really delicious and the staff made me feel comfortable, but then when I saw the bill- I was for the first time ever amazed at how very reasonable the price was as there was a really good discount for residents !!I couldn't quite say the same for the breakfast- it was in truth a perhaps little expensive- but what a great selection of food!- again the staff were great, and I found the bacon nice and crispy- just how I like it (how did they know?)The hotel location is extremely convenient- a short walk to the shops or the docks, and really Hamburg is a very nice small town to visit for a short stay. I was on business so only had a couple of hours to walk around, but the atmosphere was very niceIn this case I have to say that I wasn't spending my own money on any of this, as it was a business trip- but the proof of all this- is that I was constantly thinking "wow - I really must come back on a private trip, maybe a weekend break with my wife to this hotel- she'd love it" So the place did make a genuinely good impressionMaybe the only thing that could have been improved is that I like to bring my own little filter coffee 'kit' on my travels - and make coffee in my room and relax a while working or watching TV. In this case there was no kettle for hot water, and I couldn't be asked to fuss around with room service or change out of my slippers to go down to the bar- so I'd like it if the room had some facilities like thiselse- great!

View management response »

Management responseDear Simon H,thank you very much for staying at the Sofitel Hamburg Alter Wall and for taking the time to write this feedback. It is always a pleasure to receive positive feedback.We are delighted to read that you enjoyed your stay with us as we have committed ourselves to make you feel at home while away.I am particularly proud to read that our team’s service level matched your expectations. I will be happy to pass your feedback over to my team, of course.Moreover I am pleased to read that our modern room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience. In addition it is a pleasure to read that the great morning buffet with french flair met your expectations and we hope your next visit will be as pleasant as the previous one.Dear Simon H, once again, thank you very much for your comments and we would be pleased to welcoming you back to the Sofitel Hamburg Alter Wall, business or leisure brings you to Hamburg.Sincerely,Gilles FelgenGeneral Manager
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