Hotel - Sofitel Hamburg Alter Wall
section.presentation.hotel.accorhotels
Sofitel Hotel

Sofitel Hamburg Alter Wall Hotel

Alter Wall 40 
20457  HAMBURG
GERMANY

2,342 reviews
TripAdvisor Rating Based on 2,342 reviews
Check Prices
Best price guarantee
From
From 140.00 EUR Non member rate
From 133.00 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Check Prices
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  EUR
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Massage
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Beach and water sports (Nearby)
    • Kayaking (Nearby)
    • Pedal boat (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Water skiing (Nearby)
  • Jogging track

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h
    • Opening hours : Week-end 24h

Business services

  • 20 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 241 spacious rooms, from Classic to Luxury Suites, have magnificent marble bathrooms, soft dressing gowns, WIFI and 24-hour room service. Some rooms in this first-class accommodation in the center of Hamburg offer views of the canal.

  • 241 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 7 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • WIFI in your room
    • Crib on request
    • Printer
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Hamburg Alter Wall

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 2,342 reviews

Kate N 2017/03/30
« Weekend in Hamburg »

Sofitel Hamburg is a nice hotel with a great location directly in the city heart. Though from my point of view hotel room size and service quality don't correspond to a 5-star hotel. First of all right at the arrival you're asked for a credit card where you get blocked 200EURO as a deposit, even if you have already prepaid your stay for the whole period. I personally find it very, but very poor! What for do you ask for it? Do you think if I can allow myself to stay in a 5-star hotel I can't cover $200 extra expenses?! This is not classy. Secondly room size is an issue, between the bed and the wall there were literally 25cm space, we were by 2 and one of us had to jump in his side of the bed because it's not possible to walk on the bed side fitting 25cm free space. In my room bath slippers were missing. I had to call the reception and ask for them and then go myself to pick them up. It's really no problem, but just the room should be prepared accordingly before the guests arrival. Overall my stay was a pleasant experience, but you would expect something more from a 5-star hotel.

Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this review

Dear Kate N, thank you very much for taking some time to inform us about your opinion and your impressions of our hotel. We assure you that it is our highest ambition to have satisfied guests who are looking forward to return to our hotel. Therefore it is much to our regret that your stay in our hotel did not match with your plan and expectations. Please allow me to express my sincere apologies. Regarding our room categories I would like to inform you that we offer 7 different room types. First of all the main difference is to find in the sqm. Therefore it would be a pleasure for our reservation department (Tel : +49 40 369 500 or h5395@sofitel.com) to advise you with your next booking. Thank you very much for your comments and we would be pleased to welcoming you back to the Sofitel Hamburg Alter Wall, business or leisure brings you to Hamburg. Sincerely, Gilles Felgen General Manager

Andrew C 2016/11/07
« Quality, but expensive »

Everything about the hotel is high quality - the staff, the rooms, the public areas. The bed was one of the most comfortable beds I have slept in for years. The only mark downs are on price. The breakfast was great, but can any breakfast be worth the 32 Euros it cost? There was no kettle in the room, which I would have expected. (There is a Starbucks within 2 mins walk.)

ChrWin 2016/10/08
« Great hotel »

The hotel is excellently placed in the very heart of Hamburg. It is well designed and kept in great shape. The only hick-up is if you arrive by car. The parking garage in the basement of the hotel is a nightmare. It is small, narrow and far away from 5-star.

See more In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 140.00 EUR Non member rate
From 133.00 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 720 m Fairmont Hotel Vier Jahreszeiten
Fairmont Hotel Vier Jahreszeiten
From
From 335.00 EUR Non member rate
From 335.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.3 km ibis Hamburg Alster Centrum
ibis Hamburg Alster Centrum Hotel
From
From 96.00 EUR Non member rate
From 91.20 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.4 km ibis budget Hamburg City
ibis budget Hamburg City
From
From 55.00 EUR Non member rate
From 53.35 EUR Member's rate Members’ Rate, join while you book
3.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.4 km ibis Hamburg St Pauli Messe
ibis Hamburg St Pauli Messe Hotel
From
From 85.00 EUR Non member rate
From 80.75 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in HAMBURG
Check Prices