Hotel - Novotel Freiburg am Konzerthaus
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Novotel Hotel

Novotel Freiburg am Konzerthaus Hotel

Konrad Adenauer Platz 2 
79098  FREIBURG
GERMANY

1,520 reviews
TripAdvisor Rating Based on 1,520 reviews
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Select your dates 86.00 EUR
Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 11  EUR
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 11  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat (Nearby)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange (Paying)

Leisure and activities

  • Indoor heated pool
  • Other sports activities
    • Bicycle hire facilities (Nearby)
    • Badminton (Nearby)
    • Bowling (Nearby)
    • Croquet
    • Karting facilities (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-21:30
    • Opening hours : Week-end 06:30-21:30

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 219 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Freiburg am Konzerthaus

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,520 reviews

cristina67viana 2016/12/07
« Fantastic trip to Freiburg! »

The Hotel is greatly located, near the transfer bus from/to the airport, near the railway station and last but not least, the city centre. We had a great weekend, which in part was thanks to the hotel where we stayed in. I look forward to returning some day!

5383Novotel, Manager at Novotel Freiburg, responded to this review

Thank you so much for this fantastic feedback. We are very happy, that you were satisfied with our hotel and our service – and you could enjoy your stay. We hope to welcome you as our guest soon again. Best regards, Xavier Chanrion General Manager

Luca S 2016/11/13
« Not recommeded »

The room was old, and although non-smoking, still smelled of smoke. There was no spare plug sockets in the room, so I had to unplug a lamp to charge my phone. As a loyalty member I got free 'premium' wifi, but even that was quite slow. Staff weren't very friendly, and basically treated me as any other guest even though I have loyalty status. The only good thing is the location, it's right next to the Konzerthaus and Hauptbahnhof.

5383Novotel, Manager at Novotel Freiburg, responded to this review

We regret that your experience with the room and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Xavier Chanrion General Manager

cocogui 2016/09/03
« An excellent place to know "Schwarzwald" »

The Hotel is close to the highway and the center of Feiburg . Very good Quality /Price. Modern with parking place, clean. Very kind personal and helpful , always solved our doubts. An estrategic point to visit another small Towns ( Gengenbach, Durbach, etc) . Or go to Triberg and Tittisee.

4Family416 2016/08/04
« Family in July »

We arrived at saturday and the receptionist were very helpful and gave us free minibar because the hotel was full and we couldn´t get a uppgrade of our room. This hotel is situated in the center of Freiburg and it was only 10 minutes walk to the old town. Breakfast were quite ok but we would like more variaton of bread.

5383Novotel, Manager at Novotel Freiburg, responded to this review

We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. Tahank you very much for the top feedback. Please rest assured that we will check the variation of bread at breakfast. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Pierino Di Sanzo General Manager

maithilimehta 2016/06/01
« Novotel Freiburg »

Would not recommend this hotel for the warmth of the staff or the surrounding....the rooms were clean lighting , by way of lights not adequate....Receptionist not friendly and very mechanical....Close to the station but area full of dodgy characters and drunks ...Internet was good...Clean rooms and bathroom

5383Novotel, Manager at Novotel Freiburg, responded to this review

We regret that your experience with the staff did not meet your expectations. We sincerely apologize for this occurence and will take the appropriate measures. Together with my team I hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Pierino Di Sanzo General Manager

YvanCys 2016/05/02
« Stay in Novotel Freiburg »

The cost off the stay was extreme to high , I have never pay so much in a novotel . 180 € and breakfast not included. I DO NO UNDERSTAND THAT THESE HOTEL CAN ASK THESE PRICE, I REALLY VERY UPSET ;;;;;

ueno18 2016/01/15
« Short stay - nice and great location »

Short stay at this cozy hotel, nice large rooms, clean and friendly service from all the team. Good trendy food and very close to the station and tramways station. Easy to reach the city center. Even on foot takes you not more than 15 minutes.

5383Novotel, Manager at Novotel Freiburg, responded to this review

Thanks for this great review and the top marks in each category. We were very pleased with your praise for the large rooms, the trendy food and the friendly service.. It is always a pleasure to receive positive feedback. I will share your comments with my team. We hope, that you will visit us soon again! Sincerely, Pierino Di Sanzo General Manager

conguk 2015/11/03
« A good base for exploring the area »

The Novotel Freiburg is in a very good location for anyone travelling by rail. Just across the road from the railway station, the principal tram stops and the bus station. The hotel itself is modern with a light, airy reception area. Checking in was speedily done by the friendly girl on the desk. The room was spacious, on the quieter side of the hotel, it had a very large bathroom and plenty of wardrobe space. The only downside was that there was no proper air conditioning and the room was hot. Breakfast was plentiful with both hot and cold choices. We ate in the restauant on one evening and found the food to be of good quality and not that expensive for the grade of hotel. Check out was equally efficient. I was impressed that one of the receptionists I had a conversation with using my very basic German then apologised at the end for not speaking English to me as she didn't want to appear rude. It makes a welcome change as normally, when abroad, I do my best to use the local language and I get an instant reponse in English. The Novotel is an excellent base for exploring Freiburg and parts of the Black Forest. It is a 5 to10 minute walk or two tram stops fron the city centre, less than half an hour by tram and bus to the Schauinsland cable car and there are regular train services to nearby parts of the Black Forest. We bought a 3 day "Welcome Card" which gave us unlimited use of the trams, buses and local trains over the whole of the Freiburg regional transport system. Excellent value for money. Because the Novotel is so close to the Freiburg transport hub it made excursions both in and out of the city easy.

5383Novotel, Leiter Front Office at Novotel Freiburg, responded to this review

Dear Guest, thank you for taking the time to share your feedback with us. We would be very glad to welcome you back soon. Kind Regards, Your Novotel Team

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